Char C.
Yelp
My husband and I are in the middle of a move and decided to stay on this property because my household goods won't be delivered until next month. We loved this property and enjoyed the staff, to the point that after a long stay on this site, I decided to stay one more night because I had the extra points and I wanted to rest. I kept being disturbed by house keeping that morning, which had not been the norm of my stay. They came by 3 times and each time opened the door, even though I told them through the door that I didn't need services. Each time, I was scantily clothed, which created an awkward and uncomfortable situation for me. Each time they invited themselves in, I grew more and more frustrated because their intrusions kept disturbing my rest. The third time that housekeeping invited themselves in, the housekeeper asked me what time I planned to checkout. I thought it to be a rude question, but I informed her the next day because I had made a reservation for an extra night. The interruptions died down for a few hours after I had this conversation with housekeeping and I was able to get a few hours of uninterrupted rest. Later that evening, I heard my hotel room door opening. It startled me, because my husband had gone out of town and I was not expecting any guest. Thank goodness, I had gotten out of bed and put some clothes on 20 minutes prior to this particular intrusion! It was front desk stopping by to inquire why I hadn't checked out. I explained to them that I made a reservation to stay an extra day online. He apologize and left. In that moment I became angry and felt unwelcomed. Do they not update the rooming list daily? As a guest that had stayed on this property 17 consecutive nights, I felt front desk could have given me the courtesy of a phone call to clear up any rooming misunderstanding prior to the intrusion. I felt like everyone that intruded that day treated me like a customer that was trying to steal an extra day from the hotel rather than a customer that had earned an extra day. I fumed the entire night. I was so angry and so uncomfortable that I got up at 1:30 a.m, finished packing my stuff up and left by 3 a.m. I went to spend the rest of the morning in my empty house. My furniture had not yet arrived, but I was able to sleep with the peace of knowing there would not be any unexpected or unwelcome intrusions. In saying all this, I enjoyed the property the 16 days prior to the irritating experience happening. I still think the breakfast and social hour dinner, free use of Stay Fit Gym, free washer and dryer, and restaurant discounts are a great added benefit to staying in this particular hotel. I still think that the staff, for the most part, is courteous, kind, and helpful beyond words. I still think that Chenel's bubbly personality is a great way to be greeted when entering and exiting the property. She absolutely rocks! I would still would recommend this property to family and friends due to the all the great amenities and safe location, but with the added caution to use the security latch to ensure that the only time their door opens is when they decide to open it.
