This was hands down the best hotel customer service we’ve ever experienced. We stayed here for a tournament this past weekend, and from the very beginning, everyone I spoke with was incredibly friendly and went above and beyond.
Cori was so helpful over the phone, confirming that we could use a space for our team dinner. A few days later, Andrea was equally polite and professional when I called again to double-check that everything was still set. Since we were ordering a lot of food, I wanted to be sure we’d have the space available.
And then there’s Ruth—oh my goodness, I can’t say enough about her! She was absolutely amazing, always smiling and eager to help with whatever we needed.
Thank you all for making our stay such a wonderful experience!
Dave
Google
From the staff to the location this hotel delivers. I travel to Vegas multiple times a year for work for extended periods and this is my go to hotel. It feels like home whereas other extended stay hotels feel like a hotel. It’s my little apartment in Vegas. Even though it’s right next to a highway and 2 major roads, the rooms are nice a quiet. The kitchen is full sized and has the tools to get dinner made every night. The tub is amazing. I love a good bath and they are clean and delightful.
Rob D
Google
Amazing staff, impeccable service, incredible rooms. There are too many names to put in here to give kudos to because if I did this, this review would be a novel. Suffice to say, Andrea leads an awesome team! She leads by example and made what was a week gone south into the highlight of our trip! The breakfast setup is a step above the rest. The fitness center is one of the best I have seen on the road, while not largest, it is pretty well fitted for needs on the road. The pool area is beautiful and warm enough to swim outdoors in 50-degree weather. The BBQ area is perfect for small or large groups, and the rooms are set up to make plenty of homemade meals for that "taste of home". I recommend getting a top floor city view room, at night it is very beautiful!
AnikaAndFamily
Google
Our stay was only one night for a football game. But, the staff was welcoming and kind. They made sure we knew where breakfast was going to be and how to get to the stadium by walking.
It’s really close to Allegiant Stadium! It was an easy and safe 10 min walk.
Comfy beds and great water pressure were a plus. We loved having a full kitchen. The size of the living area was larger than we expected. With the bed pulled out, there was still a lot of space to move around.
Skippy84
Google
We stayed at the Las Vegas Staybridge Suites for a getaway weekend. Check in was easy and quick. I travel with a special needs cat, and the property's pet policy was very accommodating and the pet fee was reasonable. I like having to pay a one time fee versus a nightly one. The room was extremely spacious and clean. The bed was very comfortable as well. I appreciated the full kitchen as well as the various kitchen utensils, appliances and supplies. The property is was pretty quiet, we saw a lot of other guests, but we were never disturbed by noise. Our favorite part of the stay was the included breakfast! There was always something different, and it was all delicious. The location is pretty good and the free shuttle service to the strip is awesome! Thank you to the staff that keeps this place running so well. :)
Jessica Lawson
Google
Very nice sized rooms that are kept clean. Love the in room washer and dryer but the washer does take a really long time to wash clothes. The staff was really nice and friendly. The gym was kept clean and the equipment was in good condition. The biggest problem I have is that the shower is very awkward with how they placed the shower head it is makes it hard to move around in the shower. Also there is only one tiny shelf in the shower for personal items if you have more than one botte or item then there really isn’t room for it.
Canadian Wearing A Poppy
Google
As a frequent visitor to Vegas I have now found my favourite hotel. I've stayed at many resorts on the strip and not only is this hotel close to the strip (and the stadium), but it beats the resorts in every way! The rooms and common areas are very modern, there is a full size kitchen en suite as well as free laundry, personal balconies with great views, and NO RESORT FEES! They even have daily included warm breakfasts (not common at all long-stay hotels) and free light dinners on some weekdays.
The staff is incredible. Major kudos to Cori, Ruth, and Jessica (and all support staff) for making this the most comfortable stay I've had in all my years. You've earned a permanent hotel patron for life!
TeddyBzzz
Google
This was my first IHG points booking and the app was easy to use, very comprehensive, and the ability to add my stay to my iPhone wallet was convenient and handy. I was even able to copy the address and paste it into my navigation app. The Diamond Elite status made a nice addition with parking up front and a free room upgrade! At the front desk, Ruth was very professional, accommodating, and friendly. The room, hotel and grounds were clean and well kept. My stay was a no brainer...everything fell into place. Highly recommend.