StayEasy Cape Town City Bowl

Nice and cozy hotel! To be honest, I didn’t interact with many staff members since they seemed to be quite few 😂 The best thing about the hotel is definitely the location — super convenient and close to everything around. I never felt like I had to go far for anything. The room was very small though. I was with my wife and it felt a bit tight, and the bed was small too. That said, the room was clean and well-kept, no issues there. Breakfast was very simple, not many options, but it wasn’t bad either. Overall, decent stay mainly because of the great location.

I stayed at the StayEasy hotel and I do not recommend it at all. There is no dinner or lunch available at the hotel, so we had to walk next door just to find something to eat. We were not assisted with our large suitcases and had to carry everything ourselves. The staff was not welcoming at all. On top of that, the shuttle service is extremely expensive. There was no bottle of water provided, which is basic for a hotel. Also, there were no power sockets compatible with UK three-pin plugs. Good luck to anyone traveling with this type of charger, because this hotel, which claims to be a 3-star hotel, does not have them. This is the first time I’ve had such a disappointing hotel experience !

Our stay here put a bit of a damper on our vacation in December. We landed in Cape Town on very hot sunny day only to be greeted by an even hotter hotel room, the air conditioner was not working and I had to call the front desk several times to fix this, each time I would be dealing with a different operator which meant I had to repeat myself over and over again and one of them was unpleasant. We were downgraded to a smaller room from the 16th floor to the 7th floor, that’s how they “fixed” the issue. We had no choice but to accept the room, we were sweating and trying to get to an event. A very disappointing experience indeed.

Enjoyed my stay alot,clean very modern hotel. Only reason it's not getting 5 stars is the lifts is so full in mornings and you cannot take the stairs and there are two restaurants but yo have to go over the the other hotel in the same building to get to the other restaurant. Oh yes and parking is a bit pricey, I paid for 2 normal size coke cans R90 😮

I am extremely disappointed with this hotel’s lack of compassion and basic customer service. I was admitted to hospital by ambulance with a fractured spine and in severe pain. My booking fell during the exact period I was hospitalized, and I immediately notified the property. Despite providing proof of my medical emergency and the fact that this was completely out of my control, the hotel refused any kind of refund or even a voucher. To be treated like this in the middle of a medical crisis is honestly shocking. Any reputable establishment would show at least a bit of understanding or flexibility in such circumstances. Their response was cold, inconsiderate, and focused only on money. I will never book here again and would not recommend them to anyone who values decent human treatment or customer service.

The room I stayed was very small with minimal complementaries in the room. No lotions, shower caps, water etc. I felt claustrophobic in there. Great view of table mountain though, okay breakfast and friendly staff.

There was no wardrobe. The breakfast needed to be meaty and eggs scrambled only. I had no choice. Table was not cleaned on time. It was an experience. My expectations were not met. I had to cancel my December family booking. I don't want my family to experience what I have experienced. The location was perfect.

I was extremely disappointed with my stay at StayEasy Cape Town. From the moment we arrived, the room gave us issues—the lights kept malfunctioning, which made it uncomfortable and frustrating. When I raised the problem with reception, the service was unhelpful and dismissive. Staff displayed an attitude instead of resolving the issue, and every time I called for assistance, they took their own time to respond. Despite the clear fault in the room, the reception was reluctant to move us, which felt unreasonable given the amount of money spent. Of course, I expected to be moved to a functioning room if the lights were faulty. The lack of willingness to accommodate this was unacceptable. To make matters worse, when we checked out, the reception staff behaved unprofessionally—grilling us and even rolling their eyes. This kind of conduct is not what one expects from a hospitality establishment. Overall, the service was pathetic, and I would definitely not recommend StayEasy Cape Town to anyone looking for a pleasant and professional hotel experience.