Stayokay Hostel Maastricht

I have given Stayokay many years of preference, staying in different locations across the Netherlands. Amsterdam and Utrecht always treated me and other guests with respect and care — which is why I kept choosing this company again and again. But my experience in Maastricht has been a nightmare. In the past month I stayed here three times (3–4 nights each), and each time I felt unwelcome and rejected when asking for help. A few staff members are genuinely kind, but the overall culture here is to impose rules and structure on guests rather than to make them feel welcome and comfortable — which is the very heart of hospitality. The last stay was the worst. On a Sunday night, when I could not pay €28 by card, I offered cash and explained I could pay first thing in the morning. Despite my long history as a loyal guest, they refused, threatened to call the police, and put me on the street at night. No trust, no care, no solutions. Other issues show the same attitude: the shower drain was broken for 3 days, spilling water onto the floor; the dorm rooms were so cold that all of us on the top bunks had to sleep in clothes under blankets; and when we asked at reception, we were told in an inhuman way that “nothing can be done.” Overall: no respect for loyal guests, no humanity, no real service. Just rigid policies that serve the hostel, not the people staying there. If they can treat a long-term, loyal guest this way over something so small, imagine how little they care about anyone else. Choose another place where people are valued.

Its right next to River and Car Parking(Separate - not part of hotel). You can park Bikes in front of property and lock it ( Part of Hotel). Cozy beds. Reception is open 24 hours. Bar and Resturaunt attached for quick bites. Public can use bathroom for 0.5 Euros. Bath rooms are clean. Sheets are changed regularly. I did not see any issues with my 1 week stay.

Great Stayokay hostel. Location is super for the city centre, and next to the city park. We got a large 4p family room, free upgrade, on the ground floor. Nice cool and spacious. Here and there you can see that the rooms are used, wall paper getting worn, for example. Nice hot shower! Helpful staff, large cloakroom where you can store your luggage before and after checkin-out. Bike rental possible, 17.50 eur for a day. By bike Maastricht is really nice and easy to handle, including surroundings. Bikes are of a reasonable quality, half of the lights functioned, so that could be improved. Otherwise a great deal for a weekend in Maastricht.

Very nice hostel, basic room - but we knew It - very good mattress. Good positioning, 10 min walk from city centre. Efficient reception managers. Silente.

Nicely located and inexpensive lodging option for those who only need a bed. Definitely on the nice end of the hostel spectrum.

I stayed here for 2 nights whilst I attended a music festival and had a positive experience. I was greeted by a very friendly and chatty receptionist (in fact all the staff there were fantastic) so it really made me feel very welcome. For the atmosphere, I'd say it feels more like a quieter more reserved style of hostel suitable for families and older guests as opposed to being a party hostel. It's in an excellent location, maybe 20 minutes walk to the train station. All the amenities in the city centre are very much within walking distance as well as the forts, museums and other tourist attractions (there's loads!). The room itself was excellent value for money! That mattress was very comfortable and I had a decent sleep each night (even after being out partying late each night). Even though it was a 7 bed dorm, it felt fairly spacious and not as crammed as others I have stayed in. I felt like I had privacy but a little privacy curtain would be even better. It seemed fairly clean and hygienic too (the floor could have been cleaner but I have no concerns). The breakfast was ok. Fairy basic if I'm honest but it was all you can eat buffet style so you can't really complain. Would have preferred it if there was fruit juice or other soft drinks available (maybe there was and I just didn't see them). The vending machine didn't have many options I didn't think either. Still, issues that are minor and very much fixable. Overall, it's somewhere cheap to get your head down for the night in an excellent location with good facilities and great customer service. I'd definitely stay again!

The gentleman at check-in was very kind, the parking space is right next to the hotel and the location at the river is great! We had room 1.01 or 1.02. The doorhandle of the toilet came off in my hand, and the room door didn't lock from the inside. The beds were fine and it was all clean enough.

Terrible bed. Nice breakfast. Kind people. Good location just outside the historic city centre. Terrible bed.

The stay okay is the Dutch version of youth hostels international. All stay okays I visited are very clean, and so is this one. I stayed here a couple of times during the past years. What I like: - next to the river Maas (Westbank) - approx 20 minute walk from station and even closer to the centra - upon arrival received a useful map - good price quality - great breakfast