Jiya Sheraz
Google
I recently dined at Steak and the City by Prime. The location was convenient, and the ambiance was nice with two separate lounges for smoking and non-smoking. They also serve alcohol, which adds to the variety.
Unfortunately, the service was very disappointing—slow and unresponsive, with staff being difficult to reach. I ordered two main courses, and one of them arrived completely burned after waiting 50 minutes. The dish had a terrible burnt smell and was inedible. When I raised the issue, both the waiter and chef insisted that it was “supposed to be served like this,” which was quite shocking for a premium steakhouse.
After refusing to consume it, I requested they take it back. The waiter eventually offered a replacement, but informed me it would take another 30–40 minutes. We agreed, and while the replacement dish was better (photo attached), the overall experience was frustrating due to the poor service and mishandling of the situation.
For the price point and reputation, I expected far better.