Eda Saltan
Google
Rushed and Disappointing Experience at El Chico
We arrived at El Chico at around 9:00 PM, expecting a relaxed dinner as their stated closing time on Google was 11:00 PM. The restaurant was almost empty, and we ordered a substantial meal, including a large entrecôte, lamb fillet, a carafe of wine, and a large bottle of water.
However, at around 9:39 PM, while we were still enjoying our meal, the staff informed us that the restaurant would be closing in 15 minutes. This was incredibly frustrating as we were enjoying our wine and food at that point. It felt like we were being rushed out without any concern for our dining experience. In fact, the waiter came to take our plates just minutes later, forcing us to finish everything quickly and leave.
If we had been informed about the early closing when we arrived, we would never have ordered such a large meal. To pay €98 for a rushed and uncomfortable dining experience is simply unacceptable. While unforeseen issues may arise, the lack of communication and care for the customer was very disappointing.
Not cool at all!