Jason Darrow
Google
Hello there. After visiting the shop in person and having my feet measured and a sizing established for me, I purchased my first pair of Mario Bemer shoes in 2020. When they arrived they were extremely well made, but they had neglected to install the trademark red eyelet. I emailed them and was shipped the eyelets and was directed to a local shoe shop for installation. Not a problem.
Fast-forward, I wanted to get myself a Christmas present, so when I was emailed a really appealing sale offer, I decided to splurge and ordered a pair of boots on November 5, 2024.
This has been nothing but a disaster.
I was assured they had my size from my initial visit. I was assured they would arrive before the holidays. When I didn't receive any follow-ups, I emailed several times and was told that my emails were going to spam, yet within that email response on December 17, 2024, I was assured they would mail my order the next day and provide me with a tracking number. Since then I have had zero communication from any of the emails affiliated with their business except for marketing pitches to get me to buy more items.
I am highly disappointed with this business and their customer service. I am hopeful that somehow I do receive my order, or I am able to receive a refund. Quality is excellent. Service has been terrible.