Jennifer H.
Google
We would like to sincerely thank you for the wonderful service we experienced during our stay at your hotel.
From the very beginning, we felt truly welcomed. The beautiful room prepared for us, along with the complimentary cake and fruit, was such a thoughtful and warm gesture. It immediately made us feel special and valued as guests.
Although we had a stressful experience upon arriving in Hurghada due to an unfortunate situation with an Uber driver at the airport, your personnel truly saved us from a very difficult situation. After the driver unexpectedly cancelled the Uber booking and demanded a much higher cash payment, your staff stepped in and helped us resolve the issue. Thanks to them, we only paid the correct amount. We are incredibly grateful for their kindness, professionalism, and willingness to help.
Aside from that incident, our stay was absolutely wonderful. Your hotel is very child-friendly, which meant so much to us as parents. Our daughter had an amazing time exploring the spacious and clean surroundings, enjoying the pools and the sea. There was such a great variety of food to choose from, and everything was well maintained and spotless.
We would just like to mention one small concern: the tiles around the pool can become very slippery when wet, and unfortunately, my husband had a minor accident because of this. Thankfully, it was nothing serious, but we wanted to mention it for safety awareness.
Overall, we had a truly great experience, and we are very thankful for the kindness and hospitality of your entire team. We would gladly recommend ALDAU Beach to other families and hope to visit again in the future.