Steigenberger Graf Zeppelin, Stuttgart

Lovely hotel and food very good. Friendly and helpful staff were excellent. Well situated for arrival by train which we did do. However the bar prices are really expensive so best go out to a nearby bar for drinks unless you have money to burn.

Great location. Have plenty of things to do that is close. All types of restaurants to choose from. The room is a good size. Plenty of storage. Nice breakfast bar and you can also have dinner if you chose. Bed is very comfortable. I do wish the pillows were firmer.

Our visit was too brief to use its facilities. The bed was very comfortable and the shower was roomy and effective, otherwise the room was like many others. We left for an early train so they gave us a picnic of plenty of fruit and 2 leaden sandwiches best avoided.

The Steigenberger Graf Zeppelin hotel is absolutely not worthy of its 5★ rating. The service is appalling. There is no cleaning in the rooms at all, dust everywhere. We ended up having to clean the room ourselves (photos attached). Moreover, the staff bluntly said this was “not their problem” and made us wipe the dust ourselves. No one helps with luggage, and there is no courtesy or care for guests. The SPA is out of service despite being advertised as included. The on-site French restaurant for dinner was another disappointment — the staff have no idea what proper service means or how to treat customers. The attitude towards guests with Russian passports is clearly biased, and their position on this matter is obvious. I absolutely do not recommend this hotel to anyone expecting a decent level of service. This is not 5★ — at best, it’s 2★ in terms of service.

I had a wonderful stay at the hotel, but what truly stood out to me was the exceptional service during breakfast, thanks to Amr. He was incredibly kind, professional, and always attentive to every guest’s needs. His neat appearance and polite demeanor made the dining experience even more enjoyable. Amr went above and beyond to ensure everything was perfect from offering recommendations to making sure every detail was attended to. It’s rare to come across someone so dedicated and passionate about their work. Thank you Amr for your outstanding service!

Quite disappointing experience. This house definitely has seen better days. Stayed there for a long weekend. The house used to have a beautiful indoor pool and a nice spa. The indoor pool has been permanently closed, Spa been unattended. The well equipped gym is not well maintained there were no cups for the water dispenser and a big puddle on the floor. One of the two lifts was out of service. The air conditioning in the room didn’t allow you to set a particular temperature. The area outside the hotel looked filthy. Rooms were quite nice and decent, and the staff was very polite and tentative. Called the hotel hotline subsequently to request an invoice, but nobody ever picked up.

Subject: Urgent - Immediate Return of My Luggage - [Your Name] - Room [Your Room Number] ​Dear [Hotel Name] Management, ​I am writing to demand the immediate return of my luggage, which you are holding. My name is [Your Full Name], and I was a guest in room [Your Room Number]. ​I have repeatedly asked for my belongings to be returned to me without success. This is unacceptable. ​Arrange for the return of my bags immediately. Contact me at [Your Phone Number] or this email to confirm. ​Sincerely, ​[Your Name] [Your Phone Number] [Your Email Address]

Room unsure yet. It’s 315 pm and our room is still not ready and clean. Not good. For the high price they could comp a drink while waiting but we were denied that too. Wasting valuable time waiting for the room to get clean takes away from the visit into the city. Not recommended.

This is a beautiful hotel. It has changed somewhat since becoming a Steigenberger property. I was a guest many years ago when it was the Graf Zeppelin. Each room was decorated differently, which was charming but not so great when you got a room that wasn't to your liking! The modernization is an improvement overall. Some things are unchanged from 20 years ago, but in perfect condition, e.g. two of the classic dining rooms. (There are casual alternatives also.) Great location, by the main train station. Also, the hotel is within walking distance of nearly everywhere I needed to go in Stuttgart. On the top floor, there was an indoor pool. In summer, I remember swimming laps, then pausing to look out the large windows, at the green hillsides and vineyards. When I returned in 2015 and 2018, the pool was unchanged! It was well-maintained and very clean.

This is an absolutely beautiful European hotel and the location is fantastic. Nearly everything about this place was 5 stars, from the entrance, to the service, the bars and of course the modern nicely appointed rooms. The front desk was extremely helpful in setting up train schedules etc and giving me a nice room with fantastic amenities. The room itself was gorgeous and luxurious complete with a king size bed, large/spacious bathroom and tastefully done decor which made for an extremely comfortable stay. Overall, this is a fantastic hotel in Stuttgart and I would lie to stay here again. Pros- Location Spacious rooms Modern decor Bar Cigar lounge Service Across from the train station Near food and other attractions Great valet Closet space Umbrellas in room Cons- Not really any views

For a European hotel this one was first rate for n that the room size was good and the in room amenities great. The walkability was fantastic! It's in the heart of it all.

Everything about this hotel perfectly met my expectations (although nothing really exceeded it). The room was nice with a comfortable couch (the gummy bears for turn-down service was a lovely touch). Personnel was friendly, but not extremely proactive. The bar/seating area didn't look too inviting to me, a bit dark and classic (but this is personal taste). I didn't try the breakfast. Definitely a fine stay, but no wow-factor.

We had a perfect stay here. Beautiful room, common spaces, and Incredibly helpful and friendly staff. The location is also extremely convenient, right across the train station. The breakfast buffet is expensive, but one can order a la carte at the downstairs bar for prices found at popular restaurants nearby.

Nice hotel in a good location. Delicious breakfast buffet includes champagne! Can't pass that up. There's an awesome spa upstairs with a steam room and sauna, pool and decent gym. The rooms are modern. Shower is to die for. The only thing I didn't like we're the pillows. They were kind of like sleeping on two deflated balloons.

Perfect location in Stuttgart at the end of the Konigstrasse. A conservative and historic hotel, excellent breakfast.

Location of the hotel is great. Rooms are spacious and clean. The staff is friendly. And if you want to have a good stake you can taste the best stake you will ever taste in the restaurant on the ground Floor. It is a verry good place to stay.

We really enjoyed our stay at this excellent hotel. The location was perfect, across the street from the train station and in the center of town. The room was spectacular with comfortable beds, great rain shower, very clean and spacious. The staff was very nice and the concierge gave a great dinner recommendation.