Steigenberger Hotel Hamburg

Great location, couldn’t be better for visiting the city. The underground is literally across the road and you are smack right in the centre, so can easily walk around the city. We went for the markets and they are great, one right outside the hotel, and at least five within five to ten minutes walk. The hotel was very clean, lovely staff with a good bar and restaurant, but are not open on a Sunday, that’s why I have given it 4* as a lot of bars and restaurants were also closed to, and markets finish early, it would be better to close on a Monday or Tuesday when other things are open for the convenience of people staying. All in all a very nice stay and if I was going back I definitely would stay here again, I would advise a river/canal view to.

Spent four days around and including New Years Eve at Steigenberger in the Junior Suite. Overall we found the room to be very excellent in size, quality and amenities. The hotel itself is very modern and its location is perfect, especially if you want to be within walking distance to the city center. The staff was very helpful, competent and friendly. One star is deducted from this section because we were not able to check-in at 15:00 and had to wait 40 minutes before the room was ready. This is a minor thing for us, but the staff should notice this mistake and compensate the guest with something free, as the guest expects to be able to check-in at the hour they paid for the room and just gives a "bad" first impression. Overall it does not change the final rating of 5 stars and we still highly recommend staying at Steigenberger if visiting Hamburg.

We booked this hotel for a few days as we vacationed in hamburg and these are my only critiques: First, even though the rooms were beautiful and the location of the hotel is 5 mins away from hamburg center, which is perfect, I'm sorry to say that the staff weren't the most helpful when it came to bestowing our luggages into and out of our car. As someone with plenty of luggage since i was traveling with my family, it was very difficult to carry all of them from the car into the rooms and from rooms into the car. All they did was put our luggages outside the hotel door when we checked out but turned a blind eye when it came to helping us put the bags in the car. We were the ones to carry 8+ big luggages into our car all because they weren't around to help. Keep in mind that we tried to call the reception from our room multiple times and got no answer for when we wanted someone to help us carry the bags from the 6th floor to the reception. Second, speaking of rooms, I also had the issue of one of the staff members barging in our room during our first day as a means to clean the room while we were sleeping. She knocked once and without bothering to hear a reply back she immediately opened the door. What kind of privacy is this! When it came to room service, cleaning wasn't the very best. I'd come back from the day to only find the bed being made not even in a good way and no tissues being replaced in the bathroom. Usually in hotels this great, the toiletries are replaced every day or every time you use one, but it hasn't been replaced in our time being there. It only deserves the rating for its location.

I’ve been knowing the Steigenberger for many years now. It is a decent hotel nicely located. Unfortunately, I had a very unpleasant experience in November when I attended an award show in Hamburg. Wanting to check out the next morning I was in a hurry and just wanted to hand my room card to the staffer as I always do. She was still busy with another guest which took very long. Since my taxi had also arrived I just wanted to leave the card on the desk but wanted to make sure she sees this. This young lady completely ignored me over minutes! I felt so belittled. I do understand that I was supposed to wait until it’s my turn but she definitely saw me and purposely ignored me although I was signaling her to just leave the card on the desk. That is really bad customer service and left me with the impression that I will never return to Steigenberger in Hamburg. It’s the little things that make the difference.

You get what you pay for. The perfect place to unwind in the evenings when you're away from home. A great bar/restaurant with a relaxing vibe and the breakfast is good. It's a little disappointing that the room tech (casting on TV, speakers on bathroom) didn't work - something I would expect a hotel of this calibre to do much better.

Excellent stay in a perfect location! Perfect location with a beautiful view of the canal. The rooms are spotless, modern, and luxurious. The receptionists and staff were very professional, polite, and attentive. A truly comfortable and high-quality stay highly recommended!

Extended weekend to visit Hamburg Christmas market, food and coktails are great, room spacious and well equiped, excellent bed and location is good to access the various Christmas Markets. Breakfast buffet is on upper average for hotel of this class. Will recommand / go back.

I booked a room with two single beds on Booking.com and even confirmed it in writing with the hotel before arrival. Despite this, I was given a double bed. The staff at the reception were rude, aggressive, and completely unprofessional, repeating only that “nothing could be done.” As a so-called “solution,” they promised to provide separate sheets for the double bed. We never received those either. This is a clear case of a hotel not delivering what was booked and paid for, while treating guests with zero respect. Absolutely unacceptable – 1 star is already too much

Beautiful Hotel. Situated on the corner, but centrally located to many places. Very comfortable and high class. Snowing when I was here, that just leaves a soothing atmosphere. Holiday Market right next to hotel. Very pleasant and lovely. Love my room view.

A very nice hotel. I have been there for three days. It is definitely worth it. The spa and the fitness area are for free, very clean and modern. The room is also very modern, clean and has nice furniture. The staff has always been very friendly and helpful. So I would go there again. A Starbucks and the Alster lake, the harbor and the city center are in walking distance (also the very nice fish restaurant Casa Franco we have been..). The subway (station Rödingsmarkt) is just two minutes from the hotel. PS: they do charge 20 euros per night for parking.

I spoke to management and they did absolutely nothing I feel so violated after paying $1100 to stay at this hotel. Terrible service they acted like they were doing us a favor. The shame because besides the hotel we had such a fabulous time!

The rooms are a good size, but the furniture is out of style and makes you wonder how long it's been there. The bathrooms are amazing, with bathtubs, a huge well lit mirror and a wall separating the toilet and the rest of the bathroom. The breakfast is simply not worth the money, I recommend going out for breakfast/brunch instead of paying 28€ per breakfast. This being a 5 star hotel I would have expected the staff to be more friendly/service minded

Great service, large rooms (especially for Hamburg standards), great breakfast. Beautiful hotel!

With hotel reviews I always try and work on a plus and minus list to get to a final rating and this one will be no different. Plus points. - friendly staff. - pretty central location not to far from airport (30 euros/30 mins away) and also near some decent bars and restaurants. - clean. - big rooms and beds. Negative points. - really really bad wi fi. - pretty dated looking furniture and fittings. - Breakfast not included and also expensive to buy separately. A fairly mixed picture, but these days you MUST have good wi fi, so I'm afraid it can be no more than an average 3. If that had been better then it would have been a 4.

Stayed in this hotel on business for just the one night. First time in Hamburg but the hotel was in a nice location. The hotel service was friendly, efficient and professional. The room was clean and a fairly decent size for a central city hotel. The hotel appeared to be geared more towards business users based on the fellow guests, but it would be equally good for pleasure. The Piano bar was fine with good service and a pleasant ambience. I didnt try the restaurant or breakfast. In all a nice, clean and reasonably priced hotel in what appears to be a interesting city with some great history based on my one night stay!

exceptionally friendly and caring staff. Everyone is well dressed. Rooms are overpriced though and my pregnant wife and I had to spend the night in a smokers room... The breakfast is in the bistro is not large but offers varieties..

OMG the internet is slooooooooooow. Anyone who says different is disingenuous or a paid reviewer. This is their free WiFi which is "256Mb/sec"...seriously that is what the front desk told me. Good connection though, but extremely slow. The hotel and room was very, very clean. The staff did their jobs very well, but not with a smile. The staff was not outgoing or very friendly. They never, never, ever said hello when anyone walked in, not even the bellman. It was a little too warm in the room for me. Opening the window for air made it too noisy to sleep well. I was just expecting more.

This hotel is classified as 5 . It has an attractive frontage and staff are friendly and efficient. Everywhere is spotlessly clean and the standard bedroom we had was spacious. I suppose as a typically modern hotel chain, it lacks some character, and to be honest if it did not have a Spa, perhaps it should not have a 5 rating. The toiletries provided were minimal. The towels were not changed, although this could be a 'green' decision re too much washing, or a way to save money. I personally like to have the option to make a cup of tea without resorting to room service at an extortionate rate. This might be a British habit! We did without the first morning but succumbed on the second... and two cups of tea and 4 small slices of toast arrived beautifully presented for 16 Euros. OK, I could have got dressed and gone to breakfast. Breakfast was not included in the price and as I knew of an excellent establishment which served a great breakfast for 7 Euros I went there. Would I recommend it? It depends what you want. I have no major complaints, but I probably would not want to rush back.

did not stay in the hotel but tried their spa treatment. the treatment room was spacious and well decorated. relaxation room had a nice small water fall and tea service.