Steigenberger Hotel Herrenhof, Wien

We chose this hotel because of its convenient location in the heart of the Old Town — this was probably the only positive aspect.||||We booked a room through Booking.com without breakfast. Upon check-in, the hotel staff persuaded us to add breakfast, assuring us there would be a “special discount.” In reality, breakfast ended up costing us almost twice as much as if we had just booked the room with breakfast included through Booking.com from the start. This is nothing but deception.||||Then things became even more absurd. In the hotel’s final bill, we suddenly found two massage charges — but no massages were ever provided. Not even one. Yet the charges were applied without any agreement, without our signature, and without explanation.||||Most importantly — our total bill through Booking.com was just over 2000 EUR, but the hotel simply added an extra 620 EUR on top, without any explanation. No notice, no approval, no signature. This seems to be their “business practice.”||||When we tried to clarify this, the staff kept giving us excuses: “it’s too late,” “the manager is not here,” “come back tomorrow,” “we’ll check.” Then one manager appeared, then another, and eventually we received some meaningless, formal responses. In the end, no one could explain how or why they charged us this extra money.||||Such behavior would be unacceptable even in budget hotels or hostels — let alone in a property that claims to be “luxury.”||||The rooms are old and tired, the furniture is worn out, the bathroom in one of our rooms didn’t work properly, and cleanliness left much to be desired. The entire atmosphere feels neglected and far from any sense of “luxury.”||||When we tried to demand answers, they eventually just started ignoring us.||||In the Old Town, literally within a five-minute walk, there are plenty of other hotels that operate honestly and truly meet their advertised standards.||||We strongly do not recommend this hotel. Beware! This place is running a scam. The city is wonderful, but we have never encountered such blatant fraud and disrespect anywhere else.

Steigenberger Hotel Herrenhof is a perfect choice for a stay in Vienna. The location is unbeatable — right in the heart of the city, just steps from Hofburg Palace and elegant shopping streets. The rooms are spacious, clean, and tastefully decorated with a mix of classic charm and modern comfort. Breakfast was excellent, with a wide variety of fresh, high-quality options. The staff were incredibly friendly and professional, always ready to assist with a smile. From check-in to check-out, everything was seamless. A wonderful experience overall — highly recommended for both business and leisure travelers looking for elegance, comfort, and convenience in Vienna.

This hotel's central location is ideal for exploring Vienna. We walked to see most of the sights but there is nearby access to trams and the U-Bahn to go further afield. Our top floor room was fine. The staff were all professional, helpful and friendly. The breakfasts were excellent. This hotel is not luxurious but delivers a high quality service and I would definitely recommend it particularly for its location and its breakfasts.

Wonderful stay – Highly recommended! We stayed for 7 nights as a family (two parents and a 12.5-year-old daughter ) and had a wonderful experience. The room was spacious, clean, and well-equipped. The hotel’s location is perfect – right next to a metro station and just a short walk from shops, restaurants, and main attractions, yet very quiet and peaceful. Breakfast was rich, varied, and luxurious, served in an elegant yet cozy setting. The service throughout the hotel was outstanding – everyone was courteous and efficient. Although we initially had an issue with the air conditioning in our room, the hotel’s Customer Service Manager, Izabela, handled the situation impressively. She ensured we had a temporary room immediately and later moved us to a spacious corner room similar to our original booking. She went above and beyond to make our stay enjoyable, with thoughtful gestures and excellent service. Overall, we left extremely satisfied and would warmly recommend this hotel to anyone visiting Vienna!

What an amazing hotel, great location and staff, especially Jamie. We had the best time ever. The only downside was we had a red eye flight from Toronto and with the 6 hour time difference, I was extremely fatigued and exhausted waiting for the 3 pm check in. I think this hotel should take this into consideration, I would have been happy up front to check in early so I could get some much needed rest

This hotel is located in the palace quarters in Vienna, and it is within walking distance of the main sights, which is perfect for tourists. ||The front desk is very service-minded and helpful in all aspects from check-in to helping out with reservations, car service, or just general guidance. ||The rooms are spacious, especially the deluxe rooms. The hotel is bordered by narrow streets so don't expect any great views. ||The breakfast service was quite busy, but the staff were very attentive. They serve coffee and tea by the table, which is really appreciated. They also remove dishes quickly. The breakfast has everything to wish for - even a cook who makes egg dishes and other hot meals. ||The hotel also has a bar and a restaurant, but we did not visit those this time. ||The overall impression of this hotel is that it has a high standard in its class. It's not a luxury hotel, but the service level and amenities exceed expectations.

The best location in Vienna. Everything is around, the hotel itself is very good, clean, friendly staff. But most importantly, our stay became very nice because of two girls at the front dest, who worked there on August 9, early morning and helped me with everything. Thank you Steigenberger hotel for such a welcoming atmosohere...

Stayed here for work and I was impressed. Great location- a lot of shops and restaurants that are close by. The rooms are spacious which is not typical of European hotels. Rooms were very clean and the bed were comfortable. They have a small gym but has all the equipment and weights that you need to get a workout in. In the morning there is a breakfast buffet that is well stocked and has a large variety of food. All the employees are friendly and super helpful. I would recommend this hotel and would stay here if I go back to Vienna.