Steigenberger Hotel Herrenhof, Wien

We stayed here two nights. Our room was lovely (would have liked to have a heated towel rack though - as we had to dry a couple things!). We appreciated the location and the staff at the front desk and bar were top notch. Free minibar was a nice perk. We really enjoyed the ambiance in the lobby bar area the most out of all aspects of the hotel. Taking off a star though because breakfast service needs work. On the morning of Thursday 4Dec there seemed to be issues with breakfast. No one came by our table after being seated, so we got up and made our own coffee (machine says to let staff do it but no one did - for 20 min!) they were quick to clear plates but everyone seemed miserable and very unhappy to be there. The omelette maker disappeared for a bit but did eventually make the ordered eggs. The hostess at the front was very sweet and the only one keeping things working that morning!

Disappointing Stay at Steigenberger Vienna We had high expectations for Steigenberger Vienna, but unfortunately our experience fell well short. Negatives: 1. The corridor on our floor had a very unpleasant smell, and it seeped into our deluxe room — not something you expect from a hotel in this category. 2. The HVAC system was extremely loud, making it hard to relax or sleep comfortably. 3. There was no proper ventilation in the toilet. 4. The bathroom had no real heating. It was cold enough that the mirror completely fogged up after a quick shower. 5. The shower is awkwardly placed inside a very narrow bathtub, which felt outdated and uncomfortable. 6. The sauna area was poorly maintained — used towels were left scattered around, and there was no drinking water available (the container was there but empty). 7. At checkout, the receptionist was quite aloof and didn’t even ask how our stay had been. Positives: 1. The location is excellent. 2. The bellhop was very polite and genuinely helpful. Overall, the hotel’s convenience and one very kind staff member couldn’t outweigh the number of issues we encountered. For the price and the brand name, we expected a much higher standard.

We have recently returned from our short holiday to Vienna. My husband and I decided that the Steinberger Hotel was one of the best hotels we have ever stayed in. The location is perfect as it is only a fifteen minute walk to anywhere including the Opera House from where you can catch a hop on hop off bus (reception are very happy to help you organise your tickets if you are not too tech savvy) which is a rather lovely way to see Vienna. On the way to the Opera House you pass the riding school stables and the Sisi Museum. The hotel is very welcoming and the reception staff are very friendly and knowledgeable. A big shout out and many thanks to Melanie who helped us with suggestions for restaurants and booking the venues.Her suggestions were excellent. On our last night we ate in the hotel restaurant as it had just opened after having been closed for a while. The food was delicious. The bar also serves food which is lovely as well - the club sandwich is both tasty and enormous! A shout out to the two bar men who were friendly and do a sterling job - Yannick and Duncan. Our room was delightful. It was roomy and tastefully decorated in muted colours leading to a very restful experience. All in all we would rate our experience as 5 stars.

Our stay at the Steigenberger Hotel was wonderful. The hotel is in a great location and very convenient for walking around. The hotel staff were so friendly and welcoming and gave us great advice on restaurants. The rooms were very clean and the bed was comfortable. The breakfast bar and buffet were amazing. We highly recommend this hotel.

This hotel has a real focus on service and making sure their guests are happy! We had an issue with the heating in our room, and a young lady by the name of Charanjit came out of the back office to help us when a manager was not around. She handled it with so much care and heart! She didn’t just send a technician, because when it wasn’t fully resolved, she personally offered us better room options and made sure we were comfortable. The way she carried herself and the way she treated us was as if she was taking care of her own family, not just guests. Moreover, as we went back and forth she stayed kind, warm, and patient the whole time. You rarely see that kind of genuine hospitality. She truly made a difference in our stay. Thank you Charanjit! It’s people like her that stand out and you hope become managers! A great example and leader for sure!

The hotel has an excellent location and a very nice overall atmosphere. However, I believe there is room for improvement in certain areas. The rooms feel quite old and would benefit from refurbishment, as the furniture and facilities show signs of being overused. Room service could also be enhanced to better match the standards of a luxury property. The lobby, while welcoming, is rather small compared to what one might expect, and the vintage-style furniture could use some refreshing. The elevators would benefit from maintenance, and the walls are thin, which sometimes makes it easy to hear sounds from other rooms. With some updates and improvements, this hotel has the potential to be truly outstanding, especially given its prime location.

Excellent location, two blocks from the Hofburg, 200m away from Café Central and just around the block from a U-bahn station. Fancy even though its an old building. Very nice comfortable rooms, not too spacious. Our only complaint was that the bed mattress was somehow broken on ome side amd i kept sliding out of bed at night. Not too noisy even though it is in the middle of the tourist area.

Hotel experience was just incredible!! Safwan went above and beyond for us. From helping us check in, to booking us restaurant reservations, and even helped us out with other things always with a kind attitude. We are grateful to have had such a wonderful stay.

We had reservations for 3 rooms. When we arrived before check in time 1 room was available, check in is at 3 , the other 2 rooms were still not available at 3:15 . Frustrating, the one room was very clean. Hotel is in a great location close to all attractions. Hotel Bar was very nice. Other than the availability of all rooms at 3PM I would come back.

A modest business oriented hotel in the center of old town with updated, quiet rooms and a friendly helpful staff. We stayed here for three nights in December to visit Vienna during the festive holiday season. There is a lot to like about the hotel: Pros: -modern, updated (though smallish) rooms on 7 floors - we booked a deluxe room-at reasonable prices -updated and modern bathroom -spotlessly clean and tidy throughout -very quiet -did not hear any sounds from outside or inside -nice firm bed (which I like, my wife not so much) -quiet room fan -sumptuous breakfast buffet with lots of health options (carrot juice, yogurt) in addition to traditional meats, cheese and eggs-something for everyone -no smoking throughput-yeah!! -free and reasonably fast Wi-Fi (especially fast in lobby and restaurant) Opportunity: -it's Europe, expect smaller rooms with limited storage space -breakfast was an extra charge -room was a bit on the warm side (A/c off for winter) Overall I really enjoyed our visit and wouldn't hesitate to stay there again.

Great Brilliant hotel. Central location, lovely decor, clean, very helpful staff. One of the best places I have ever stayed in. Will return

The location simply cannot be beat, as it is in smack in the middle of Vienna's historic center. This includes innumerable perks including a Metro stop steps away, and a plethora of cafe's, shopping and historic buildings outside your doorstep. The hotel itself has great amenities including a better than expected spa for a day you need to recharge. Special thanks to Andreas Leitner and Stark in the front desk for going above and beyond in customer service.

Great hotel located central to everything in Vienna. We stayed on both ends of our Vienna trip; therefore, staying in two different rooms on the 6th floor. Our room was booked in advance via hotels dot com for 200USD per night. Nothing was more than a 15 minute walk. I would have given 5 stars if the front desk could make better restaurant recommendations. I would definitely come back and stay at the Herrenhof. Pros: Spacious and well kept rooms Location, location, location! Very nice bathrooms with slippers and robes First minibar round is complementary Elevators Cons: Concierge was out on vacation so the front desk could not suggest any great restaurant recommendations Bar prices are ridiculous. They have the most expensive drinks in the whole town. The bar service was so-so.

This was our second time in Vienna and our second time at this hotel. Not sure how it compares to others in the city (obviously), but I wouldn't stay anywhere else if I was back in the city. First of all, it's very well situated within the city so everything is a short ride or tram away. The staff are very friendly and helpful in giving recommendations and assisting with anything you need. Second, the rooms are very nice and well appointed and are a reasonable price, especially considering the location. While the bar is very nice, they allow smoking inside so it really wasn't a place that we wanted to hang out (silly Americans and their clean air preferences). But, I get that this issue is still controversial and different countries handle it in different ways.

We just returned from 2 weeks in Europe. Our last stay was at the Steigenberger Hotel, Vienna for three nights. I will never stay at one of these brands again and here is why; When my wife and I checked in we were offered a 'special deal' on breakfast of 44 Euro for our stay of 3 days. At the reception counter, my wife and I discussed if we would want this with the check in guy (young man, 20 something?) and weighed the fact that we wouldn't be using it Saturday morning since we had to catch an early plane and the breakfast didn't open until 7am (about the time we needed to be in a cab). So we would only be using it Thursday and Friday if at all, but he chimed in and said, well it's 44 Euro (about $50 dollars for 2 people) for the whole stay! So we said, oh ok - that's actually not a bad deal and we agreed to pay the 44 Euro. He literally stood there while I counted the days on my fingers and we discussed how we wouldn't really need it Saturday but might be nice to have Thurs/Fri. He knew the schedule. He offered it 'for the whole stay' - exact words. Well, when we just checked out, the bill showed 44 Euro PER DAY! Since it was 7am (and remember the breakfast opens at 7am) and we had to catch a plane, we didn't even have more than 2 or 3 minute to grab a piece of fruit and get a cab. I asked the young man about this and he said that we agreed to 44 per DAY and he would not take this off the bill - no apologies for the apparent misunderstanding and no consolation on the fact that we didn't even eat this morning. 44 EURO for 2 pieces of fruit!!?? He took our luggage at 6:58AM while we ran over and grabbed a piece of fruit and came back after reading the whole bill and to get a cab. This is a classic bait and switch! Offer a special deal to a customer and then claim it was our fault for not understanding. SCAM. I was floored. What kind of customer service are these people taught? Ill, tell you - they are obviously taught to lie, cheat and steal at every turn. We left Vienna with a sour taste in our mouths. I called Visa at the airport and they agreed to dispute the ridiculous charge within minutes. So Steigenberger Hotel, you not only are getting 1 star on every review site on the internet for your shady practises but you aren't even going to get to keep the 88 EURO that you tried to steal from us. Was it worth it? Here is how a normal hotel would have handled this. "We're so sorry for the misunderstanding. Please accept our apologies and we will remove 88 EURO from the bill.... Or at VERY least, remove the 44 EURO from today, the day we barely had minutes to eat and told you this at check in! What a joke... no apologies, no action... Guess that is what you get when you employ a bunch of untrained 20 year olds.

A very nice hotel that is very well located.. Although the room style is not my own I love the comfort the hotel provides.. The hotel is definitely about quality and location location location.. It's almost in the heart of town and is located right next to the high-end shopping area add to that there is a metro station right next door.. The staff are pleasant and very helpful, although we faced a staffer at the reception when we checked in who gave a new meaning for rude!! One of the worst I've seen in any hotel of such caliber hence the 4 instead of 5 stars. The hotel is highly recommended and I would stay here during my next trip to Vienna..

H&H Palais Hotel in Vienna - entrance classy, small, elegant bar and restaurant at Hotel entrance which is very discrete, near the area of Vienna where one can watch the horses perform on Sunday early afternoon. Be sure to check the performance dates! Only 2 stars because, although the room was tastefully decorated, one does mot expect the bed in a 4 star hotel named for the Hapsburg family to fall through the"rosts" (no box springs in most european hotels) to the floor!. The breakfast buffet including 3 min eggs and champagne a la discretion saved the morning after!

Excellent hotel nicely situated in the very center!! Concierge staff was great! Excelent rooms!

Dropped in after a rainy evening at the theater after 10pm and got not only a warm meal but an excellent one this late in the evening. The Wiener schnitzel contained tender meat and the crust smelled of butter: always a sign of good cuisine

nice place