Steigenberger Hotel Herrenhof, Wien

We chose this hotel because of its convenient location in the heart of the Old Town — this was probably the only positive aspect.||||We booked a room through Booking.com without breakfast. Upon check-in, the hotel staff persuaded us to add breakfast, assuring us there would be a “special discount.” In reality, breakfast ended up costing us almost twice as much as if we had just booked the room with breakfast included through Booking.com from the start. This is nothing but deception.||||Then things became even more absurd. In the hotel’s final bill, we suddenly found two massage charges — but no massages were ever provided. Not even one. Yet the charges were applied without any agreement, without our signature, and without explanation.||||Most importantly — our total bill through Booking.com was just over 2000 EUR, but the hotel simply added an extra 620 EUR on top, without any explanation. No notice, no approval, no signature. This seems to be their “business practice.”||||When we tried to clarify this, the staff kept giving us excuses: “it’s too late,” “the manager is not here,” “come back tomorrow,” “we’ll check.” Then one manager appeared, then another, and eventually we received some meaningless, formal responses. In the end, no one could explain how or why they charged us this extra money.||||Such behavior would be unacceptable even in budget hotels or hostels — let alone in a property that claims to be “luxury.”||||The rooms are old and tired, the furniture is worn out, the bathroom in one of our rooms didn’t work properly, and cleanliness left much to be desired. The entire atmosphere feels neglected and far from any sense of “luxury.”||||When we tried to demand answers, they eventually just started ignoring us.||||In the Old Town, literally within a five-minute walk, there are plenty of other hotels that operate honestly and truly meet their advertised standards.||||We strongly do not recommend this hotel. Beware! This place is running a scam. The city is wonderful, but we have never encountered such blatant fraud and disrespect anywhere else.

Steigenberger Hotel Herrenhof is a perfect choice for a stay in Vienna. The location is unbeatable — right in the heart of the city, just steps from Hofburg Palace and elegant shopping streets. The rooms are spacious, clean, and tastefully decorated with a mix of classic charm and modern comfort. Breakfast was excellent, with a wide variety of fresh, high-quality options. The staff were incredibly friendly and professional, always ready to assist with a smile. From check-in to check-out, everything was seamless. A wonderful experience overall — highly recommended for both business and leisure travelers looking for elegance, comfort, and convenience in Vienna.

This hotel's central location is ideal for exploring Vienna. We walked to see most of the sights but there is nearby access to trams and the U-Bahn to go further afield. Our top floor room was fine. The staff were all professional, helpful and friendly. The breakfasts were excellent. This hotel is not luxurious but delivers a high quality service and I would definitely recommend it particularly for its location and its breakfasts.

Wonderful stay – Highly recommended! We stayed for 7 nights as a family (two parents and a 12.5-year-old daughter ) and had a wonderful experience. The room was spacious, clean, and well-equipped. The hotel’s location is perfect – right next to a metro station and just a short walk from shops, restaurants, and main attractions, yet very quiet and peaceful. Breakfast was rich, varied, and luxurious, served in an elegant yet cozy setting. The service throughout the hotel was outstanding – everyone was courteous and efficient. Although we initially had an issue with the air conditioning in our room, the hotel’s Customer Service Manager, Izabela, handled the situation impressively. She ensured we had a temporary room immediately and later moved us to a spacious corner room similar to our original booking. She went above and beyond to make our stay enjoyable, with thoughtful gestures and excellent service. Overall, we left extremely satisfied and would warmly recommend this hotel to anyone visiting Vienna!

What an amazing hotel, great location and staff, especially Jamie. We had the best time ever. The only downside was we had a red eye flight from Toronto and with the 6 hour time difference, I was extremely fatigued and exhausted waiting for the 3 pm check in. I think this hotel should take this into consideration, I would have been happy up front to check in early so I could get some much needed rest

This hotel is located in the palace quarters in Vienna, and it is within walking distance of the main sights, which is perfect for tourists. ||The front desk is very service-minded and helpful in all aspects from check-in to helping out with reservations, car service, or just general guidance. ||The rooms are spacious, especially the deluxe rooms. The hotel is bordered by narrow streets so don't expect any great views. ||The breakfast service was quite busy, but the staff were very attentive. They serve coffee and tea by the table, which is really appreciated. They also remove dishes quickly. The breakfast has everything to wish for - even a cook who makes egg dishes and other hot meals. ||The hotel also has a bar and a restaurant, but we did not visit those this time. ||The overall impression of this hotel is that it has a high standard in its class. It's not a luxury hotel, but the service level and amenities exceed expectations.

The best location in Vienna. Everything is around, the hotel itself is very good, clean, friendly staff. But most importantly, our stay became very nice because of two girls at the front dest, who worked there on August 9, early morning and helped me with everything. Thank you Steigenberger hotel for such a welcoming atmosohere...

Stayed here for work and I was impressed. Great location- a lot of shops and restaurants that are close by. The rooms are spacious which is not typical of European hotels. Rooms were very clean and the bed were comfortable. They have a small gym but has all the equipment and weights that you need to get a workout in. In the morning there is a breakfast buffet that is well stocked and has a large variety of food. All the employees are friendly and super helpful. I would recommend this hotel and would stay here if I go back to Vienna.

We had reservations for 3 rooms. When we arrived before check in time 1 room was available, check in is at 3 , the other 2 rooms were still not available at 3:15 . Frustrating, the one room was very clean. Hotel is in a great location close to all attractions. Hotel Bar was very nice. Other than the availability of all rooms at 3PM I would come back.

A modest business oriented hotel in the center of old town with updated, quiet rooms and a friendly helpful staff. We stayed here for three nights in December to visit Vienna during the festive holiday season. There is a lot to like about the hotel: Pros: -modern, updated (though smallish) rooms on 7 floors - we booked a deluxe room-at reasonable prices -updated and modern bathroom -spotlessly clean and tidy throughout -very quiet -did not hear any sounds from outside or inside -nice firm bed (which I like, my wife not so much) -quiet room fan -sumptuous breakfast buffet with lots of health options (carrot juice, yogurt) in addition to traditional meats, cheese and eggs-something for everyone -no smoking throughput-yeah!! -free and reasonably fast Wi-Fi (especially fast in lobby and restaurant) Opportunity: -it's Europe, expect smaller rooms with limited storage space -breakfast was an extra charge -room was a bit on the warm side (A/c off for winter) Overall I really enjoyed our visit and wouldn't hesitate to stay there again.

Great Brilliant hotel. Central location, lovely decor, clean, very helpful staff. One of the best places I have ever stayed in. Will return

The location simply cannot be beat, as it is in smack in the middle of Vienna's historic center. This includes innumerable perks including a Metro stop steps away, and a plethora of cafe's, shopping and historic buildings outside your doorstep. The hotel itself has great amenities including a better than expected spa for a day you need to recharge. Special thanks to Andreas Leitner and Stark in the front desk for going above and beyond in customer service.

Great hotel located central to everything in Vienna. We stayed on both ends of our Vienna trip; therefore, staying in two different rooms on the 6th floor. Our room was booked in advance via hotels dot com for 200USD per night. Nothing was more than a 15 minute walk. I would have given 5 stars if the front desk could make better restaurant recommendations. I would definitely come back and stay at the Herrenhof. Pros: Spacious and well kept rooms Location, location, location! Very nice bathrooms with slippers and robes First minibar round is complementary Elevators Cons: Concierge was out on vacation so the front desk could not suggest any great restaurant recommendations Bar prices are ridiculous. They have the most expensive drinks in the whole town. The bar service was so-so.

This was our second time in Vienna and our second time at this hotel. Not sure how it compares to others in the city (obviously), but I wouldn't stay anywhere else if I was back in the city. First of all, it's very well situated within the city so everything is a short ride or tram away. The staff are very friendly and helpful in giving recommendations and assisting with anything you need. Second, the rooms are very nice and well appointed and are a reasonable price, especially considering the location. While the bar is very nice, they allow smoking inside so it really wasn't a place that we wanted to hang out (silly Americans and their clean air preferences). But, I get that this issue is still controversial and different countries handle it in different ways.

We just returned from 2 weeks in Europe. Our last stay was at the Steigenberger Hotel, Vienna for three nights. I will never stay at one of these brands again and here is why; When my wife and I checked in we were offered a 'special deal' on breakfast of 44 Euro for our stay of 3 days. At the reception counter, my wife and I discussed if we would want this with the check in guy (young man, 20 something?) and weighed the fact that we wouldn't be using it Saturday morning since we had to catch an early plane and the breakfast didn't open until 7am (about the time we needed to be in a cab). So we would only be using it Thursday and Friday if at all, but he chimed in and said, well it's 44 Euro (about $50 dollars for 2 people) for the whole stay! So we said, oh ok - that's actually not a bad deal and we agreed to pay the 44 Euro. He literally stood there while I counted the days on my fingers and we discussed how we wouldn't really need it Saturday but might be nice to have Thurs/Fri. He knew the schedule. He offered it 'for the whole stay' - exact words. Well, when we just checked out, the bill showed 44 Euro PER DAY! Since it was 7am (and remember the breakfast opens at 7am) and we had to catch a plane, we didn't even have more than 2 or 3 minute to grab a piece of fruit and get a cab. I asked the young man about this and he said that we agreed to 44 per DAY and he would not take this off the bill - no apologies for the apparent misunderstanding and no consolation on the fact that we didn't even eat this morning. 44 EURO for 2 pieces of fruit!!?? He took our luggage at 6:58AM while we ran over and grabbed a piece of fruit and came back after reading the whole bill and to get a cab. This is a classic bait and switch! Offer a special deal to a customer and then claim it was our fault for not understanding. SCAM. I was floored. What kind of customer service are these people taught? Ill, tell you - they are obviously taught to lie, cheat and steal at every turn. We left Vienna with a sour taste in our mouths. I called Visa at the airport and they agreed to dispute the ridiculous charge within minutes. So Steigenberger Hotel, you not only are getting 1 star on every review site on the internet for your shady practises but you aren't even going to get to keep the 88 EURO that you tried to steal from us. Was it worth it? Here is how a normal hotel would have handled this. "We're so sorry for the misunderstanding. Please accept our apologies and we will remove 88 EURO from the bill.... Or at VERY least, remove the 44 EURO from today, the day we barely had minutes to eat and told you this at check in! What a joke... no apologies, no action... Guess that is what you get when you employ a bunch of untrained 20 year olds.

A very nice hotel that is very well located.. Although the room style is not my own I love the comfort the hotel provides.. The hotel is definitely about quality and location location location.. It's almost in the heart of town and is located right next to the high-end shopping area add to that there is a metro station right next door.. The staff are pleasant and very helpful, although we faced a staffer at the reception when we checked in who gave a new meaning for rude!! One of the worst I've seen in any hotel of such caliber hence the 4 instead of 5 stars. The hotel is highly recommended and I would stay here during my next trip to Vienna..

H&H Palais Hotel in Vienna - entrance classy, small, elegant bar and restaurant at Hotel entrance which is very discrete, near the area of Vienna where one can watch the horses perform on Sunday early afternoon. Be sure to check the performance dates! Only 2 stars because, although the room was tastefully decorated, one does mot expect the bed in a 4 star hotel named for the Hapsburg family to fall through the"rosts" (no box springs in most european hotels) to the floor!. The breakfast buffet including 3 min eggs and champagne a la discretion saved the morning after!

Excellent hotel nicely situated in the very center!! Concierge staff was great! Excelent rooms!

Dropped in after a rainy evening at the theater after 10pm and got not only a warm meal but an excellent one this late in the evening. The Wiener schnitzel contained tender meat and the crust smelled of butter: always a sign of good cuisine

nice place