Berny21
Google
I booked with a deal, which meant my experience was good value for money! Service was excellent, full marks to the staff in all departments! Breakfast buffet was super! The Nile terrace, entrance areas and restaurants are well presented.
I was given a dark, disappointing bungalow room, a long way from the main building, no light, no balcony and isolated! Reception was very sympathetic and offered me an alternative in the main building, which I appreciated. The room was tired and in need of a little refurbishment. The balcony overlooked an empty swimming pool and a half-finished building site, adjacent to the hotel. The contents of the minibar were of low quality, but extortionately expensive. The complimentary coffee & tea was a selection of cheap mass-produced tea bags nescafe & powder sachets. Very poor for a 4*! It would have been better to offer all day coffee and tea for guests in the breakfast room or lobby! Also, there was no fitness area to take exercise! So, for me, mixed impressions! I was happy I did not pay the full tariff!