Steigenberger Wiltcher's

My home away from home for four nights. What a fabulous hotel! Yes, it is large but you would never know it with the caring and attentive staff. Shout out to Christof and Patrick. They could not have been nicer and more helpful! I had a last minute transportation issue and the concierge just jumped in and made other arrangements for me. Large clean room. Quiet also! Large water bottles each day. Anything you need is close to the hotel. The food was fabulous as well. Room service very fast, all 3 restaurants great! I highly recommend!

We stayed for a long weekend to explore Brussels. The location was ideal as it was within walking distance of the historic part of the city and close to the Eurostar. It's a very grand impressive hotel, surrounded by lovely shops and restaurants. The rooms were huge and equally grand, especially the marble bathrooms with separate bath and shower. We slept incredibly well, no noise from other rooms or the city. We dined and breakfasted in the hotel. There was a good menu and selection of items at the buffet breakfast. The spa was very luxurious, although do check the website as there is a fee and if you want to swim you need to book a slot. It was very relaxing. Overall a brilliant stay, the hotel was a lovely base to explore the city. It felt very classic. The staff were very welcoming and the concierge gave some excellent restaurant tips, helping us to secure a reservation last minute.

A great hotel with excellent service. The very friendly staff made it a wonderful stay. We had a beautiful, spacious room and a lovely bathroom. The restaurant and bar are definitely worth a visit. The hotel is also located in a pleasant neighborhood full of wonderful shops at all levels. The restaurants and bars together make it a wonderful experience.

The hotel is really a Grand Hotel with a great atmosphere. The rooms a clean and the beds are of high quality, so you will have a very good quality of sleep. The breakfast is not at a five star hotel level. Not many choices and old outdated coffee machines

We stayed at the Steigenberger Icon Wiltcher's 3 nights. What a beautiful place to stay! From our arrival, we experienced top notch service. Everyone was so kind and courteous. ||Our first two nights we were in a first floor balcony room and the third night, at the end of the trip, we were in a regular room. Both were extremely comfortable and all amenities were provided.||Breakfast was wonderful as was their restaurant and bar. The concierge, Costes, was so very helpful and went out of his way to arrange for dinner reservations and directions and suggestions as to what to visit on a rainy day.||The front desk staff were very welcoming and even recognized us by name when we returned after six days, for a final evening’s stay.||We highly recommend this hotel if you are looking for luxury and comfort.||There is a reason American Express features this hotel amongst its Fine Hotels & Resorts

The location of the hotel is excellent - many places of the city can be visited on foot. But the decoration of the room seems a bit outdated, especially the bathroom needs some renovation. The reception staff is kind, but the service is slow. Breakfast was good, but not great for the price. Spa access has to be taken for a separate fee, which seems a little uncomfortable. All in all, not bad, but it would have been better for the price.

The location of the Wiltcher's - in uptown Brussels - is very good. Safer than the city center. The hotel is in a nice area to walk around, with plenty of shops. The staff is welcoming and professional. The rooms are rather standard for such a hotel, ok but could be better. This hotel uses carpet floor in the rooms, which makes them quiet and perfect to sleep, without any disturbance from the room above. However, for such a perfect sleep, ask for an inside room to avoid the street's noises. On one side of the hotel there are tramways running from early morning, and that may wake you up. On the downside, the last time I stayed at the Wiltcher's the battery of the safe was low, there was uncollected room service in front of my door when I arrived (and it stayed there till the next morning), and bathroom amenities could be better (there was a rather old towel too). These downsides were unsual, I must say (I stayed there a number of times already). On the upside, each time I go back to the Wiltcher's I feel that the staff at the reception is better and better. In the past - and generally speaking - the staff was very average, the type of "just doing the minimum" type of staff. However, since some time (let's say since after Covid), it is much better. The last time I used the hotel, I was pleasantly surprised that the receptionist - besides being polite as usual - used my title to address me. It is a little thing, but it shows that he does his job professionally and pays attention to details. Also, he mentioned that I asked extra pillows, showed me the pillow menu to select from, and quickly made these pillows arrive in my room. That attracted my attention because very often hotels don't even bother with these extra pillows, even when they offer them in their online booking. So, I was pleasantly surprised again. |Regarding the food stuff, the breakfast is good (as in most hotels), and the room service is good too. My only comment is that such a hotel - which is supposed to be a luxury one - should have more than one restaurant. ||My verdict is that the Wiltcher's has the potential to be the best hotel in Brussels, in the best (and safest) location. But to get to the level of a 5 star or a palace there is still much room for improvement. I wish that the hotel manager (and the owner(s)) would make full use of this potential to bring the Wiltcher's to the level of a great hotel, or why not palace, in the capital of Europe.

Everything was well designed, thoughtful and excellent. Hafez helped us at the reception desk and Dias showed us to our room which had a lovely and large patio. The staff was friendly, polite, professional and accommodating. The buffet breakfast was amazing. We also enjoyed a late lunch at the property and found the food and service to be wonderful. The property was clean and well maintained and we would definitely return and recommend it to friends.