Steigenberger Wiltcher's

The location of the Wiltcher's - in uptown Brussels - is very good. Safer than the city center. The hotel is in a nice area to walk around, with plenty of shops. The staff is welcoming and professional. The rooms are rather standard for such a hotel, ok but could be better. This hotel uses carpet floor in the rooms, which makes them quiet and perfect to sleep, without any disturbance from the room above. However, for such a perfect sleep, ask for an inside room to avoid the street's noises. On one side of the hotel there are tramways running from early morning, and that may wake you up. On the downside, the last time I stayed at the Wiltcher's the battery of the safe was low, there was uncollected room service in front of my door when I arrived (and it stayed there till the next morning), and bathroom amenities could be better (there was a rather old towel too). These downsides were unsual, I must say (I stayed there a number of times already). On the upside, each time I go back to the Wiltcher's I feel that the staff at the reception is better and better. In the past - and generally speaking - the staff was very average, the type of "just doing the minimum" type of staff. However, since some time (let's say since after Covid), it is much better. The last time I used the hotel, I was pleasantly surprised that the receptionist - besides being polite as usual - used my title to address me. It is a little thing, but it shows that he does his job professionally and pays attention to details. Also, he mentioned that I asked extra pillows, showed me the pillow menu to select from, and quickly made these pillows arrive in my room. That attracted my attention because very often hotels don't even bother with these extra pillows, even when they offer them in their online booking. So, I was pleasantly surprised again. |Regarding the food stuff, the breakfast is good (as in most hotels), and the room service is good too. My only comment is that such a hotel - which is supposed to be a luxury one - should have more than one restaurant. ||My verdict is that the Wiltcher's has the potential to be the best hotel in Brussels, in the best (and safest) location. But to get to the level of a 5 star or a palace there is still much room for improvement. I wish that the hotel manager (and the owner(s)) would make full use of this potential to bring the Wiltcher's to the level of a great hotel, or why not palace, in the capital of Europe.

A great hotel with excellent service. The very friendly staff made it a wonderful stay. We had a beautiful, spacious room and a lovely bathroom. The restaurant and bar are definitely worth a visit. The hotel is also located in a pleasant neighborhood full of wonderful shops at all levels. The restaurants and bars together make it a wonderful experience.

I have stayed with your hotel previously, but this time I encountered several issues that left me disappointed.||First, while I appreciate being offered an upgrade in recognition of my rewards status, the room provided was not an upgrade in any meaningful sense. It was an inner courtyard room with two queen beds, something I do not consider an upgrade at all. To make matters worse, the room was not clean: there were black marks on surfaces, hair on the bed and in the bathtub, and the overall condition was unacceptable. I would have strongly preferred a properly maintained deluxe room rather than being placed in a space that was both unsuitable and poorly maintained.||Second, breakfast service was extremely slow. Even when ordering in advance, it took 45 minutes for food to arrive. This is well below expectations for a hotel of your standing. ||Third, upon arrival, there was no support with luggage. After traveling with bags, one expects assistance. Instead, the security staff were chatting with a friend and did not make the effort to call for a porter or bellboy, in particular when it is raining buckets. I had to go inside to arrange for the luggage to be sorted, with a guest relations person who was quite relaxed about it all. This was not the welcome I would expect at Steigenberger.||I want to stress that these issues are not minor inconveniences but go to the core of the guest experience cleanliness, service, and recognition of loyalty. I hope you take this feedback seriously and review both the room assignment/upgrade process and the training of staff.||I am a loyal guest and wish to continue staying with Steigenberger, but I do expect the standards to reflect the reputation of your brand. I did send this note to your team with no response- another symptom of issues.

Everything was well designed, thoughtful and excellent. Hafez helped us at the reception desk and Dias showed us to our room which had a lovely and large patio. The staff was friendly, polite, professional and accommodating. The buffet breakfast was amazing. We also enjoyed a late lunch at the property and found the food and service to be wonderful. The property was clean and well maintained and we would definitely return and recommend it to friends.

My wife and I spent a few nights at the Steigenberger Wiltcher at the beginning of August. We absolutely loved the hotel. The rooms are spacious and elegant, with large bathrooms and working air conditioning — something many hotels in Europe surprisingly lack. The staff was friendly, and the service was exceptional. Also, don’t miss the Loui Bar, it is great for an after-dinner drink and snack. ||I would like to thank Pierre, the concierge, his friendly nature and helpful suggestions helped make our trip all that more enjoyable. Finally, I want to personally thank Miguel, one of the doormen. He was very friendly and helpful during our stay. We had a great conversation about our mutual love of American baseball and more specially the Los Angeles Dodgers. He friendliness one of the highlights of our stay in Brussels.

This hotel was one of the best, if not the best, we have ever stayed at. It is perfectly located for business and pleasure stays. The room we had was spacious and perfect in every detail. The staff, right from the porters, to reception, to housekeeping, and the restaurants, was perfect in every way. I would most definitely stay again and I highly recommend this hotel.

I was in Brussels for a busy work weekend and decided very last minute to stay overnight instead of driving back to Antwerp. Booking online was quick and effortless, and I was able to check in around 10 PM without any hassle.||From the moment I arrived, I was warmly welcomed — the bellman kindly greeted me and escorted me to reception, where check-in was handled with great courtesy and efficiency. Even though my stay was short (I left again around 7 AM the next morning), it was exactly what I needed.||The room was spacious and beautifully designed, with a calming view of the inner courtyard. The luxurious bathroom was perfect to unwind after a long and stressful day, and the overall atmosphere of the hotel felt both relaxing and pampering.||Check-out was just as smooth and polite as check-in. Although this was only a brief stay, it left a very positive impression. I look forward to returning when I can enjoy the hotel at a more leisurely pace.

What a grand and sophisticated hotel. From the concierge staff to the cleaning staff and the front desk staff, our stay here for our 10 year anniversary trip across Europe was spectacular. We had a bit of disruption during our first night stay from the construction that was happening underneath our room, but the front desk manager, Romain Etienne took care of it for us and compensated us with an upgrade. The rooms are huge and the hotel itself is stunning. Luxury at its finest. Located close to the train station with multiple bike and scooter rentals right in front of the hotel. I highly recommend staying here as it is clean, safe and spacious.