Stella Maris Hotel

Unfortunately I only give it a four star because of the service we received from a couple of the staff. Some staff were very miserable no matter how nice you were to them. Also we had all our luggage stolen in Pisa just before our flight to Sardinia and once we arrived to the hotel at midnight with no belongings or bags, not one person during our 12 day stay there had offered us assistance or a discount on something, or a credit to the spa for what we had been through. Coming from Canada and our dollar being so weak, we paid so much for 11 night stay here, the least they could have done was offer even a dinner for one night. The beds were very uncomfortable and the pillows were hard. The rooms are extremely small for three people. We had an ocean view but blocked by a palm tree, still very nice. The hotel is not big at all, but close to Villasimius so you can go there to shop and try different restaurants. Now onto the good, the hotel is very clean, and the garden to the beach is well kept and pretty. The beach is beautiful, warm water, white sand, and no rocks. Sardinia is a stunning island, I guess you pay high to stay directly on the beach, but well worth it.

From the incredible beach and surrounding scenery to the delicious dinner every evening, we loved it all. Special mention to Gianni, Silvio and Marco ( new addition) in the restaurant and the fantastic chefs.||Housekeeping worked very hard to keep everything spotless and the gardens and pool and beach areas really clean and well kept. A very big thank you to Flora and all the team in Reception who were so helpful with our enquiries. Looking forward to coming back next year. Grazie mille !

**Hotel Stella Maris Review** **Beach and Pools:** **Pluses:** - Beautiful sandy beach with clear water. - Clean pool and well-maintained pool area. - Delicious ice cream available. **Minuses:** - Guests must go down to the beach to pick up towels and then return to the pool. - No service available at either the pool or the beach. - Extremely windy on some days, making it difficult to enjoy the beach. **Rooms (We stayed in a Superior Suite):** **Pluses:** - Clean and satisfactory, with a lovely view. - Ample towels and bathrobes provided. - Spacious mirrors. - Large balconies. **Minuses:** - Not as modern as depicted in the booking photos (the hotel seems to use AI-enhanced images to make the rooms appear more attractive). - Missing amenities mentioned during booking, such as a “living room table” and “armchairs”; instead, there was only one small chair per room and no any living room table. - While the balconies are large, they only have two small chairs and a small table, making it uncomfortable to relax and fully enjoy the view. **Breakfast:** **Pluses:** - Eggs cooked to your preference can be ordered at the table. - Good selection of pastries. **Minuses:** - Outdoor seating is only available from Wednesday to Sunday. - Extra items incur additional charges (e.g., €2 for each item if you want to add bacon to your eggs or veggies/cheese to your omelet). Fresh orange juice costs €7 and is served in a very small size, even smaller than their latte glass. **Dinner:** **Pluses:** - Large buffet featuring desserts and fruits. - Good selection of wines. **Minuses:** - Very disorganized service. There is an odd system where only one person takes orders while the other waiters only serve and clear dishes. Many waiters appear to be either running chaotically between tables or standing around chatting instead of working. Despite having 8-9 waiters for 20-25 tables, we waited more than 30 minutes just to place our order. My dish, “suckling pig,” consisted mainly of fat with very little meat. After requesting a change, I waited another 30 minutes before they realized they had forgotten it. - Food quality could be improved. We had half board and could choose three dishes from the menu plus dessert. While the pasta and beef were generally good, we were often dissatisfied with the starters and main courses. The worst was a starter called “fresh marinated scallops infused with lemon and coconut milk,” which turned out to be some salted grey pieces and no hint of coconut milk—likely made from canned ingredients rather than fresh. **Staff:** **Pluses:** - Generally friendly staff. **Minuses:** - Most staff members have limited English proficiency.

Good: Location Beach, shallow, warm and crystal clear sea Nice pool and gardens Food Most members of staff Not so good: Restaurant service is slow, especially at breakfast Service can also be very haphazard Cost, food and drink is expensive Lack of electrical sockets in room Dressing table has no mirror or adequate lighting Bad: Beware of their VIP package. We took this and had nothing but problems with it. It states: A welcome drink upon arrival to kickstart an exceptional stay. This was not offered. One bottle of wine per day from our selection of recommended wines, allowing you to savor the flavors of the region. We were given a slip of paper to use in the restaurant which does say one bottle of wine per day. First night was fine but on the second night we were told by the restaurant manager the offer was one bottle per stay. He refused to accept that it was one per day (even though it was written down) and became very rude and aggressive saying it was not his problem and told us we had to pay for the wine. We went to reception, the lady on there did sort it out but once we were seated back in the restaurant he approached us again, being very much in our face and aggressive. No apology from him for his misunderstanding. From then on we did get one bottle per day but felt uneasy going into the restaurant. The reception manager said he would investigate, apologised but concluded it was just a misunderstanding Two rejuvenating massages to relax and pamper yourself during your stay. From choice we did not have this Unlimited access to the minibar to ensure you stay refreshed throughout your visit. This is not a mini bar, it is an empty fridge in the room, topped up daily with two small bottles of water. When we asked for more we were told it would be an extra charge. Again we had to point out it states “unlimited” and the fridge was then topped up with enough bottles every day. However on check out the extra bottles had been added to our bill (we did get this refunded) Airport transfers to and from the hotel for a seamless and comfortable journey. The driver on our journey from the hotel asked to be paid, we told him it was included with the hotel which he accepted but he should have been made aware in the first place Priority seating in the front row on our stunning beach, offering unmatched views and relaxation. This was the only thing that went okay. The lifeguards on the beach did not question this and we had front row each time we went to the beach The purpose of this long review is for you to be aware that staff need extra awareness training of the terms of the VIP package. The problems we had with it made us feel on edge and uncomfortable every time we used the offer. Overall we enjoyed our stay but unfortunately because of the issues we will not return

Stella Marris live up to its slogan of "not an ordinary hotel." Situated near a prominent beach - Spiaggia di Campulongu, the hotel offers all of the essential amenities and comforts: good restaurant, friendly staff, well kept garden grounds offering shaded sea views just steps away from the private beach with beach beds and umbrellas. A word of caution: the beach service is included in the room price only if booked through the hotel. We booked through the Booking.com website and were surprised at the cost of beach service - 60/70 Euros/day. That aside our stay experience was positive. A good breakfast to start your day, an excellent beach, the hotel location within an easy access to Villasimius and Costa Rei made for an enjoyable vacation.

We chose Stella Maris Hotel mainly for its beautiful location and charming style. And indeed – the grounds are stunning, the beach is wonderful, and the atmosphere at first glance is impressive. Unfortunately, the service was a huge disappointment, and it overshadowed the whole experience. When we arrived in the evening, the staff practically ignored us. They seemed more focused on guests arriving for a wedding and left us waiting, as if we didn’t matter. Eventually, we were checked in, but the room itself was very inconvenient: no accessible power outlets near the bed (only one in the bathroom, and a couple hidden under the desk that required moving furniture). They gave us a single extension cord as a “solution.” The air conditioning did not work properly, and the room door was broken and barely closed. Even the water in the minibar was not complimentary. We had several suitcases and asked for help, but were told no one could assist us – instead, we were given a trolley to carry everything ourselves. Ironically, a very petite staff member offered to help with our heavy luggage, which felt uncomfortable because she was clearly struggling, while the management standing nearby simply ignored the situation. On top of that, my birthday happened during our stay, and the hotel did not acknowledge it in any way. Check-out was very early (10:00), and they only allowed an extra 15 minutes. When we asked if we could at least stay on the beach a little longer after check-out, the answer was “no” – we were told we could remain on the hotel grounds, but not use the beach. This was very strange, since just a few meters away all other tourists (not from the hotel) were freely enjoying the same beach without any restrictions. Breakfast was another disappointment: very limited choice of vegetables (only cherry tomatoes), poor selection of cheese and cold cuts, though there was a large dessert table, fruit, and yoghurts. Ordering fried eggs was a challenge – they only came correctly cooked on the fourth attempt. Overall, the hotel looks amazing and has great potential thanks to its location and design, but the service is far from a four-star standard. Out of the four hotels we stayed at in Sardinia, sadly this was the worst experience – beautiful property, but extremely poor service.

I had my wedding ceremony at Hotel Stella Maris. The venue is absolutely stunning, it looked and felt like a fairytale. The atmosphere was magic and very relaxed; the personnel very attentive to ours and our guests' needs and committed to make our wedding a special and perfect. Thank you to the hotel Director Marco and the whole Stella Maris team, from the reception staff, to the Metre, to the waiters and waitresses for making our day so memorable.

Great and highly recommended hotel. Wonderful location, very friendly stuff, clean and peaceful. We will return with friends 😁 Thing to improve slightly: - poor wifi - very basic breakfast

Staff were great, Rooms perfect, food great choice, This was our second year at the Stella Maris Hotel and it was much the same as last year very consistent. We will book again next year.