Stella Palace

Stayed for 5 nights and loved everything. What a vacation! This hotel exceeded all our expectations. A huge shoutout to the amazing staff, especially the club car drivers who were so helpful. The rooms were spotless, the food was tasty, and the water park was the best part of our trip. The kids had a blast at the evening shows. Can't wait to go back!

Our stay at the hotel had many positive aspects and overall reflects the image of a five-star resort. The room was spacious, comfortable, very clean, beautifully decorated, and fully equipped ideal for families.We were especially impressed by the hotel’s restaurants. The meal we had at Veranda, where we had made a reservation, was exquisite and thoroughly enjoyable both in quality and presentation. Equally excellent was our experience at Abrazo, where every dish stood out for its flavor and the attention to detail in preparation. The overall dining experience was undoubtedly five-star.During our stay, we visited the water park every day with our children, as it was one of the main reasons we chose this hotel. The kids absolutely loved it, and we want to highlight the lifeguards, who were fantastic friendly, always smiling, and had a great sense of humor, which made the atmosphere more enjoyable and relaxed for both children and adults.However, we were very disappointed by the lack of cleanliness and poor service in the water park area. Tables were consistently dirty, with leftover food from previous guests, making it difficult to find a clean place to sit. There were also no small bowls for sauces, and we had to place sauce on napkins, which is completely unhygienic. Even after asking staff for help, no effort was made to resolve this basic issue.The toilets in the water park were often filthy, with unpleasant odors and no toilet paper a recurring problem that suggests poor hygiene standards. At the Tube Bar, staff behavior was unacceptable rude, cold, and at times aggressive, showing no interest in customer service.We were equally disappointed with the Sweet Bar, where ice cream and drinks are served. The waiting time was excessive, the service extremely slow, and the area was in terrible condition dirty floors, ants everywhere, and sticky tables and chairs covered in melted ice cream. The counters were messy and dripping with ice cream, and no one seemed to be cleaning or taking care of the area.|For a five-star resort, this level of neglect in cleanliness and service is simply unacceptable. Immediate improvements are needed in the management and operation of the water park and sweet bar to meet the standards promised by the rest of the hotel. What could have been a truly exceptional family vacation was, unfortunately, undermined by these serious issues.

Wonderful experience, would definitely come again, staff was lovely and welcoming. Food was lovely. My only downside was I struggled with heat as a Yorkshire woman, but that didn't change the experience. Rooms were lovely and cool, and definitely worth spending some extra for some excursions. Head down to the beach before sunset for a beautiful view, the local village is worth a short walk to, and there's always activities for children at the resort.

We had an absolutely perfect holiday at Stella Palace! The staff were incredibly friendly and welcoming, always going out of their way to make us feel comfortable and cared for. The food was delicious, fresh, and with great variety every day. We especially loved the Waterpark, which was a highlight of our stay, offering endless fun for both kids and adults. Everything was clean, well-organized, and full of positive energy. We truly enjoyed every moment and can’t wait to come back!

Just returned from an amazing vacation at Stella Palace Aqua Park Resort, and we had an absolutely wonderful time! The resort is beautiful, with modern, spotless rooms. The staff were incredibly helpful and went above and beyond to accommodate all our needs. We stayed in a family suite with direct access to a shared pool — a real highlight that truly elevated our experience. The food was delicious and varied, and as a family with someone who has celiac disease, we were especially impressed by the care and attention the staff gave to ensuring safe and tasty options. The water park was fantastic — fun for all ages and a major part of the enjoyment. We’re already looking forward to coming back on our next trip to Crete!

Stella Palace is more than just a hotel — it’s a place where you feel like family from the moment you arrive. The warmth and kindness of the staff are unmatched; everyone is so genuinely friendly and welcoming. The food is absolutely incredible, with a wide variety of delicious options that keep surprising us every time.||Every stay here feels like coming home. The atmosphere is relaxing, the service is exceptional, and the people make all the difference. We feel truly cared for — not as guests, but as part of the Stella Palace family.||Highly recommended to anyone looking for not just a holiday, but a heartfelt experience. We can’t wait to return!

– we stayed in a room with direct access to the pool. The room was beautifully designed and very comfortable. It included a separate children's room with a private bathroom and shower, and a parents' room with its own separate bathroom and shower. The unit area also had a bar with free drinks – alcoholic beverages, iced coffee, soft drinks, and more. The room itself was cozy and stylish, and the staff everywhere provided excellent service – always kind and smiling. There’s a wide variety of food, drinks, and snacks available throughout the day, lots of activities, and of course – the water park is absolutely crazy (in the best way)!

We had an over the water bungalow for our honeymoon & wow it was beautiful. |The whole week was incredible, completely faultless. Spoilt for choice with all the amazing food & drinks. The staff were always so friendly & helpful, we wanted for nothing the entire week. |Recommend the day trip to Santorini, it was a long day but worth it.|We enjoyed it so much we’re booking the Aqua Park with the children next year and can’t wait to come back to Crete and explore more of this wonderful island.