498wc
Google
I’m just home from a very disappointing birthday get away to stobo castle. We paid £689 for an overnight in a really small room with the most uncomfortable bed you’ve ever slept in (of course that’s to everyone’s preference). We arrived at 3pm and my treatment time was at 4.50pm - I had asked for both of my treatments to be together as it was my birthday and I also wanted a long lie in the morning and this was not accommodated, I was also told it was a 55 min hot stones massage which you would assume was a full body massage and it was just the back and hot stones facial massage. I am a spa therapist myself of 15 years and run a very successful training academy so was really looking forward to this and was expecting a 5 star treatment, there was no treatment consultation or showed to the relax room after a treatment as you normally are and the massage it’s self was very very light and I lay on the bed very disappointed. ||My second treatment was this morning at 9.50am , my breakfast was at 9am and we weren’t served with fork until 9.25am which means I had to wolf my food down to get to my treatment on time, my breakfast order was also wrong. My treatment today was great and had a very relaxing facial but couldn’t help but lie there and think how disappointing this whole trip was. We pre booked meal times and tried to get different dinner and breakfast times to ensure no rush but this couldn’t be accommodated.||We went for dinner and my partner is gluten free and he was served a gluten free haggis Bon Bon started and he cut into his second Bon Bon and it was stone cold, my partner was very sick that night too. ||When he went to reception today to settle the bill we found out there’s a 10% discretionary tip added to the bill, not our bill as a couple but separately which is very cheeky, we cooked as a couple and read on check in that there’s a 10% charge added capped at £50pp so you actually split the booking into two and added on £39 to my partners bill and £49 to mine, which we asked to be removed as we were dissatisfied with dinner, the service at dinner and breakfast is ridiculous, so many staff but no one actually doing anything, when you ask for help they say oh il get someone who can deal with that for you, why can’t they deal with it? |I actually brought this service charge up with my therapist and she doesn’t know anything about it, I said surely you would notice if every guest here was paying that tip you’d see it in your wages? And she’s like oh you learn something new everyday. ||If I enjoyed my treatment I’d tip my therapist, if I enjoyed my meal and service I would tip the waiter. ||The other staff “behind the scenes” are getting paid to do their job, I paid you £689 and it’s money down the drain. || We were also offered a complimentary jet wash/spray of the car in the morning that didn’t happen and when I went back into ask the receptionist said oh its broken and at that point I expressed how y I was with the whole experience and told her my partner was sick with the food and she’s just said sorry you will receive a feedback form, surely she could have dealt with the complaint there and then? ||I will not be back here and will also not be recommending stobo as a stay to any of my friends, family or clients as they were all eager to hear how we got on.||Customer service and lack of interest in complaints is shocking.