Jeong L.
Google
I really liked this farm. I moved to Old Tappan last November and was happy to get to know Stokes Farm. I purchased the U-Pick Flower Membership ($175), which allows you to pick flowers once a month from July to mid-October. It was also mentioned that if I missed a month, I could double up the next time or let a friend pick instead.
Last month I was too busy because my child had just started school and caught a cold, so today was finally the only chance I had to use my missed pick. Since I needed to double up, I brought my daughter’s friend along. Today was already October 11th, close to the end of the season, so I couldn’t postpone it any longer. Unfortunately, it started raining quite a bit, enough that it was uncomfortable for the six-year-olds to stay outside.
When I received the scissors, I politely asked if, given the weather, it would be okay to take two small pumpkins and pick just a small amount of flowers instead. But the staff member didn’t even look at me and just turned away, saying, “We don’t do that.” The tone felt dismissive and rude, as if I were trying to get something for free.
I understand if it’s against policy, but the attitude was really disappointing. I’ve already paid $175, which is $43.75 per visit, and every time I came before, I also bought other things, spending over $70 each time. Yet today I was treated like a freeloader, even though I was using two visits’ worth (an $87.50 value), while they were being friendly only to the people at the checkout counter.
Because of the rain, we couldn’t even fill half the bucket, and I ended up paying $3 more for mini pumpkins my kids wanted. Still, I left thinking, “I’m not coming back.”
They may have made a small sale today, but they lost a loyal future customer.