Kurt J.
Yelp
Owners Could Care Less
I do not like supporting businesses that have little regard for their patrons. We, two couples, booked the Stone Canyon Inn on April 15th, 2022, for a two night stay from July 28 to 30. We live in Houston, Texas, and spend our summers in Utah. My wife and I invited our friends from Houston to join us to go to Bryce Canyon, and then on to Park City for a week. We had no intention on canceling our plans. Unfortunately, July 20th my husband and I both came down with Covid-19 testing Positive. As we are all in our eighties, we couldn't take the risk of our friends flying in to join us. I wanted to cancel our reservation and tried contacting the hotel, leaving messages on the 20th, 21st, 22nd, 23rd, and finally on July 24th Amy returned my call. I was told by her "That everyone has an excuse for canceling their reservations" and that they would stick to their 14 day cancellation policy. I'm sorry, but I think that Covid-19 is a very different set of circumstances and should not to be taken lightly. Also we were really feeling ill. As we had prepaid our first night of accommodation back in April, I could understand that there would be no refund for that. Our friends had no problem receiving their refunds from their flights to Utah and reservations in Park City. I wrote to April Roberts, the owner, on August 4th and have never received a reply back. I followed up with and email and once again no response. Our friends also wrote with no reply. Since Stone Canyon Inn would not cancel our reservations we decided to go even though we were still positive with Covid. We were feeling a little bit better after going on to Paxlovid. We arrived to find what was described as cottages with views of Bryce Canyon. We believe it was less than described at booking. We received an email requesting that if we had any negative comments to make to please refer them to the hotel directly before posting, again NO REPLY. Riley and April Roberts could be a lot more responsive. Not what we expect from owners of a hotel. I think they need to learn from their counterparts in the business! Especially when we are all dealing with a worldwide pandemic. Disappointed Travelers