Kimberly & Denis
Google
We had our wedding at Stonehill’s in fall 2024. While the land and setting are beautiful, working with the venue’s team leading up to the wedding was the most stressful part of our planning.
Multiple people responded from the venue email address, but no one signed their name, so we never knew who we were dealing with. Some of the emails we received were shockingly rude and inhospitable.
Communications aside, there were numerous other issues. For example, we raised concerns about bar staffing multiple times prior to the wedding after a friend who previously attended a wedding there told us about long lines. Despite repeated assurances that they would appropriately staff the bars, our wedding had the same issue: consistently long waits and not enough bartenders to meet demand. The venue provides the alcohol, so we feel like there's little incentive for them to provide sufficient service when slower service may increase their margins.
About two weeks before the wedding, they let us know there would be another event the night before ours—when we and our guests were checking in—and asked if we’d be willing to share heaters. We had no issue with another wedding taking place, but we were floored that they hadn’t mentioned it earlier. We feel that they told us only to simplify heater logistics, not as a courtesy heads up (which you’d expect from folks in the hospitality industry...).
Also, when we checked in to our cabin, there was long hair and dust on the floor throughout. It clearly hadn’t been vacuumed.
We’d caution those considering Stonehill’s to think twice.