Stoney Creek Hotel Quad Cities - Moline

This is a nice hotel right on the Mississippi River in downtown Moline Illinois of the Quad Cities. We enjoyed our two-night stay here. The rooms were very clean. The amenities were very nice. The front desk was great. The pool area is nice but maintenance needs to check the level of chlorine as it was very very strong and high for everyone in the pool and whirlpool. The only thing that we saw that the hotel could improve on is the wallpaper peeling in the Halls. But, other than that it is a nice place to stay.

Unfortunately the pool was closed for the majority of our stay. We passed the front desk several times and Sarah was always trying to help guests feel better about the situation. She let us have some free drinks for the road when we let her know our disappointment in the pool being closed. The room was nice, and free breakfast was nice, though the second day they clearly reserved the first day’s potatoes. To be honest if it wasn’t for Sarah’s impeccable customer service we would have had a mediocre stay at best but she really did her best to make our stay better!

The staff was nice and breakfast was pretty standard. The bed was fine enough and we did sleep relatively well, but if you are looking for somewhere for the amenities, keep looking. The shower in the room had no water pressure which is unfortunate if you plan to shower after sitting in their over chlorinated pool. The pool room had no ventilation and/or was over treated, so our eyes hurt after 30 seconds in the hot tub. Definitely expected more from the pool since they made us wear wrist bands for it. The wallpaper was also peeling in random areas so the building clearly needs a revamp. Then to top off the night the bar was closed because the bartender was sick, which is understandable because that happens, but truly ended it off on a crummy note.

I called to asked about the mini fridge, if it had a freezer part. I was told the room I booked and paid for a week in advance wasn’t available, then was told she made a mistake and they will have one ready for me. I was also informed of some wrist band policy, and that was nowhere listed on the website. Can only have 4 people go to the pool and that is including people who are not actually swimming. Even though I booked a king theme suite with whirlpool that slept I think six or seven people. I booked this for my daughter’s birthday girl night my daughter is 4 and she had 4 friends over. So I was told we could not all go to the pool, which was ridiculous. And that’s a big safety concern to have so many children with one adult, I didn’t have time to book a different hotel because I already set everything up and according to this hotel and didn’t want to risk not getting my money back since I prepaid. Once I arrived at the hotel at 3 o’clock, I was told my room isn’t ready, and there will be no estimate because they cannot rush the housekeepers. I was not able to check in until 4 PM. The staff was very rude and unapologetic. Everybody who came after me was able to check into their rooms no problem. Once I finally was able to go to the room, the room looked nothing like the pictures like they had gave me the wrong room. It was way smaller so I went back down and asked the staff very rudely was I told that this suite that I booked comes in different variations Not just the one that’s on the website. Very bad experience and I will not be back. It’s a beautiful hotel terrible service.

This was such a beautiful place. I made wonderful memories here. It was the most peaceful and serene that I didn't want to leave. And the breakfast gal was the greatest. Jessica was on top of it and always took care of everyone. She was so kind and funny. So with that I want to thank you for the greatest time. Everyone should go there from the ferry rides to the people and the accommodations. What a beautiful place. And the bartender Stephanie rocked it for me she has it goin on for sure and a very delightful person to be around.

We want to especially thank Angie at the front desk. We had trouble getting our room booked as we were traveling & booking.com took over our booking process, which we did not want. Upon calling the hotel Angie was gracious and so helpful in getting things corrected for us! 5 stars to Angie for being so wonderful! Thank you Roger & Karen F.

My family and I stayed at the Stoney Creek in Moline for the first time over the weekend for a quick getaway as our friends and family have recommended this hotel to us in the past. I must say, at first we were hesitant due to the reviews. It wasn't as bad as people make it out to be, but we did experience a relatively quiet and calm weekend and we didn't hear any loud kids running around or anything of the kind. While our experience with the staff was beyond amazing, the building needs a lot of work. The hotel has a camping outdoors cabin theme. AC was not the best in the room but felt freezing in the lobby. Breakfast was simple and not bad at all for a complimentary breakfast. Many bars to check out nearby and a bike path along the Mississippi river. The most disappointing part of our stay was NO HOT WATER to shower with in the morning. I went to stop by the front desk on my way to breakfast before check out to address the issue, but it appears that it's a building wide problem and the front desk girl was already being yelled at by a different guest for the same thing. I spoke to the front desk afterwards and asked for a discount instead of moving rooms and she apologized for what just happened and for the hotel not having hot water. All in all we enjoyed our stay at Stoney Creek Inn. We did not go in with high hopes but were pleasantly surprised with the breakfast, pool, location, and staff. I think the aesthetic and rooms could be updated all around. Allie, Elizabeth, Sara, and Abby were all amazing during our stay. We are looking forward to visiting in the future and hope it will be a lot better next time.

This is just an okay place, but it is NOT worth $250 on Friday night. The rate we received other nights (3 total) was $100 less each night. Adding in apx $30/daily for various taxes…nope, never again. The pool was gross with overdone chlorine (or poor filters?), so wouldn’t use it. And on weekends locals like this place for swimming, so beware the influx of kids running around, mostly unsupervised. Only a bar, no decent food serving for a meal. Breakfast is all carbs and sugar stuff. I’m not a coffee connoisseur, and I thought even the coffee was bad. Very disappointed for the overall price of 3 days. We will stay at Wyndham next time and at least get points for future lodging occasions.

We had another wonderful stay at Stoney Creek Hotel in the Quad Cities. The front desk staff was great but we especially clicked with Elisabeth, she was very personable and fun to chat with. They have a nice but simple little bar with great TVs, pool table and your favorite drink of choice, Tony and Mario were fun to chat with and provided us with great service during our stay. We will be back, great central location as we visit family in the area.

Was supposed to stay here for an extended stay but after looking over our beds I quickly checked out!!! We were in a cabin that had the kitchen available, which was not very impressive to begin with. Seemed very dark and unwelcoming. So once we saw the room we were expecting a full beds. After all we told them we had kids. They had a pull out couch and a a full bed. Ok didn't like that so bring be to my room check up! I always bring my own clorox wipes and disinfect the room myself and check the beds. The pull out coach was covered in stains looked like blood/ bed bug marks. Not sure but yuk!!! It was on the bedding as well!! No way!! We checked out immediately!!!

The only 2 positives were the location and the room. My husband splurged on a "cottage" that had a small kitchen (that we didn't use) and a sitting area with a coach and a recliner. We had reservations for a dinner theater New Year's Eve and since we were about 2 hours from home, we thought we'd treat ourselves to an overnight stay. So now the bad - checked in and were sent to the wrong room. Went to hot tub that should have been called the polar plunge - not warm and the pool was worse. So we go up to shower before dinner- no hot water there either. Talked to the front desk who said, hot tub had been accidentally shot off and that it was "fixed", said he'd checked it when he closed the area for the night and it was 90 and that the shower issue was due to one of their hot water heaters wasn't working and was being replaced next week. So we come down for breakfast in the morning (8:30) and there was hardly any food- 1 carton of yogurt, handful of oranges, no meat and cold French toast. Went to the hot tub, thinking at least it will be hot! Nope, it was colder than the night before. Went back to the room - no hot water so we dressed and went home. This may have been a nice hotel 10 years ago but needs a serious refresh and replacement of things that don't work. Very disappointed.

I like the cabin feel of the hotel. Over all, it's a very nice hotel. Twice, it took several minutes before I could be helped at the front desk, even after ringing the bell. Most recently, the sink drips and some of the other amenities appear to need updating, so this would improve the aesthetic. It appears the carpets will be getting updated, so that's a plus.

Not kid friendly at all. Hotel policy is that all minors under the age of 18 cannot be in a public space within the hotel without adult supervision/chaperone. This includes walking in the halls or sitting in the lobby.

Spent time here twice in the last few months the first was in a king room with whirlpool,clean room and comfortable bed. My girlfriend enjoyed spending time in the pool and hot tub. The second time went a few nights in a themed suite Cody's hideaway. It had a comfortable bed and my girlfriend enjoyed the whirlpool (she always does it seems ) both rooms were clean and we enjoyed our stay in both rooms. The breakfast both days were hot and tasty sausage eggs toast and sausage gravy and biscuits. The only problem I found was they didn't have anymore stoneycreek merch in their gift shop,just snacks. I was looking forward to buying some mementos of our stay there. We will definitely return to stay at this wonderful hotel. I just love the cabin log look and the employees we encounter were nice

I would have given this hotel a better rating but I had a situation in the hotel. I called corporate to ask to have someone call me back to talk about it and no one ever did that was 3 days ago. I also called the actual hotel twice to have a manager call me back and no one did. As much money as I paid for the theme suite, I should have at least received a phone call rather they agreed with what I was saying or not. As far as the sweet it was just okay. They said before that they had a remodel and it is really barely noticeable. I will not stand this hotel again due to the pure fact that management disregards their customers! Very very very disappointed!

I have stayed in this hotel many times but this time our service was excellent all around. I was in a friends wedding that was here and all the the staff really stepped up and was so accommodating. But my biggest shout out was the front desk employee Cody. He was so nice. So helpful. Just so happy. He was so welcoming when I arrived. I was one of those annoying guests who needed a last minute change in rooms and I also needed an early check in. He was just so cool about everything and never got annoyed with my "and can you's" So overall my stay was great. My room was great. Big and very spacious. Very clean and the bed was comfortable. I stayed in Room 110. I'm definitely a customer for life! Only con was that The bartender in the main lobby bar was pretty grumpy. She always is. No small talk. Not friendly. Never even smiled. She was kind of a buzz kill.

Was pleasantly surprised. Hotel has a lodge cabin look. There was a festival next door. Went and checked that out. Lots of kids running around. Was worried be kept yup all night with the festival and kids but by 11 all was quiet. Room was clean and bed was big and comfortable. Would return again.

Not bad. Beds were comfortable, decent continental breakfast. Pool and hot tub worked.

I stayed here for 4 days and we got snowed in and I loved it. Stoney creek was very comfortable and very good vibe. If I ever go back to Moline Illinois, I'm for sure staying here again.

Great family friendly place! Staff was very welcoming and hospitable. Will be back!

Am here for one night with the Landmark John Deere group. Nice lobby. And my room on group arranged second floor is great with most all my favorite amenities here.

Beautiful hotel and clean rooms. However, what the hotel did not tell me was that my kids couldn't swim unless they booked IN ADVANCE for a time slot. What they also failed to tell us was that there is NO breakfast served. Disappointed with the reservations department.

Apparently confirmed reservations months in advance don't mean a thing to this hotel. Every person I spoke to (except management because they refused my request to speak directly to management) attempted to push their mistake back on me, and the front desk attendant modeled absolutely no training in appropriate customer service. If I hadn't just driven across the state for a conference based here, I would have walked away. Do not stay here.

Awesome hotel but the front desk staff is the best by far. We really enjoyed Katya and Shelby's service. Ty ladies for all your help!!! Definitely will be returning. !!!!

Highlight of our stay was definitely the room, we splurged and got the king with whirlpool that is out in the main room. It worked great and filled up fast. There was plenty of hot water to keep it toasty for as long as we wanted. The bed was a normal firm mattress but the pillows were really bad and all 5 of them needed thrown away. Mini fridge and the Keurig were very nice to have. Everything in the room seemed very clean, it was nice to have a window that opened as it was a 60 degree day in February! Unfortunately, most of our interactions in the common spaces were not the greatest. Check-in was brusque, we weren't asked if we had visited this location before, were not told about any amenities. Bar service was slow and overpriced, plus some type of food was being prepared in a back alcove that made the room smell like burnt metal.

Glad to see they still have my favorite amenities: Terra Pure Green Tea. Love the products and the bottles are perfect for travel/refilling. Stoney Creek is one of the few hotels left that likes customers to checkout at the front desk. I'm a fan of this "old world" custom. Like all of the lodge-y touches throughout the hotel including water/stone/deck patterned carpet. It's the little things, ya know? They changed their pet policy a few years back and now only accept dogs 50lb or less. Its regrettable that they made this rule. It might be better if they noted certain breeds (Great Danes, for instance) that they preferred not visit the hotel. But as any large dog owner will tell you, large dogs are generally quieter and more docile than their small (usually yappy) counterparts. Maybe dogs can be certified as well-behaved in the future so arbitrary weight cutoffs won't be needed and large dog owners won't need to put their large dogs on diets before walking into a Stoney Creek. I know there is a better solution out there!

Such a great hotel! Has a log cabin feel about it, very nice decor, staff is friendly. Would love to see some of these in the south, I would definitely stay in this hotel rather than most of the other chains.

For the outrageous price I expected way more. The room I got accommodated at least 4. There was only 2 towel sets, 1 bar of soap. It had faulty lighting (the ceiling light and 1 table lamp kept flickering). The Inn is located close to railroad tracks, so at 7am we woke up to a train horn blasting. My son said his room had a really old hair dryer and noticed mine looked new. He tested it and it didn't even work. There were no flyers with things to do around the area. The carpet looked hundred years old. The continental breakfast was sparse. There were a lot of customers and the kitchen couldn't keep up with the demand. There was only 3 small boxes of cereal and no milk. I wanted scrambled eggs and when a batch came out I would say there was only enough for about 6 people. The one star is only because I couldn't give it zero stars. I do NOT recommend this place.

I am very impressed. The room was clean, comfortable and spacious. The breakfast was beyond expectations, with hot breakfast items that were well-made. The hot tub not only looked cool, but the temperature was perfect and very relaxing. I got great value here for the price I paid.

Check in is 3 o'clock. Got there in time and even an hour later still no room available. Canceled on the spot. Won't return.

This review is for an event we had at their conference room. We had a team meeting at The Stoney Creek Hotel and Conference center. The conference room was huge and easily accommodated our entire team (about 20) and their families. We had a good time, though we had some issues with the audio system. I hope they switch to wireless microphones which allows MCs to walk around the conference room!

Great location, unique decor, excellent location with a Northwoods feel. The only hotel I stay at during my Quad Cities visits. I know there are many national franchise hotels within in the Quad Cities, however, Stoney Creek has won my allegiance. Stay here one night, bring your family.

Horrific management. I won't stay here or host any more events here because of how they treat their employees. I tell my friends and family the same thing. The turnover rate is incredibly high, and there is a reason for that. We used to hold events here and loved one of the managers, and she eventually left. We have loved the last two conference center managers who were either fired or quit because of the incompetence of upper management. As a customer no one wants to hear upper management talk to their employees the way that they do. I have sent an email to their head of sales and to their general manager and guess what? I never heard back. I wonder who they will blame that on now that all of the good people are gone.

Stayed here for one night because the hotel I normally stay at was fully booked. I liked that the hotel is downtown and that it has restaurants that will deliver to it. They have very friendly staff. The rooms are spacious and clean. The downfall of this place are that at 4:00 am a train went through downtown and it sounded like it was in my room! So loud! I had a handicapped room (I am not handicapped) and when I took a shower, it basically flooded the bathroom and it took all the towels to make it acceptable. The bed was also hard for my liking. The decor can be charming but I feel like it will quickly be outdated. The breakfast was ok but nothing spectacular. I will still opt to stay elsewhere.

For the same price as the other chain places (Hampton Inn for example) you get a totally different feel and I have to admit I fell in love with the place and would definitely come back or consider another Stoney Creek in the future. The hotel has the look and the feel of a mountain wood lodge and just from that aspect you feel on vacation right away. The rooms are spacious with good bedding, fridge, coffee maker, microwave. Free wifi is provided throughout the building. Hot breakfast is decent (equivalent to the Hampton Inn or the likes) and you can enjoy it outside on the patio (a really nice plus). Right downtown by the river so you are walking distance from everything. A cool place to stay at for a different vacation feel and all the amenities.

I let hubby select the place to stay for his graduation weekend and next time "I'm" selecting the place. What hubby did not realized was this place is for conventions and pet friendly. They stated on their website hot breakfast, that's if you consider sausage and egg patties as hot breakfast. You get a better breakfast from McDonald's. Our room was on the second floor. We arrived on a weekend when their convention hall was occupied. Friday night (the night we arrived), a drunk woman and her friends woke us up on around midnight. The drunk girl's friend was threatening to call the police. Saturday night, again midnight, we were rudely interupted by stompings from the room above us. A bunch of teenagers were running in and out of their room. And Sunday morning, we were wakened by a dog barking from the room next to us at 6am. We pounded on the wall to signal the dog owners. They finally took the dog out. If you want a place to have a peaceful sleep for your visit, go down a couple of blocks down to the Radisson. They have a better rating and they also have TGIFriday next door. Our next visit, we are definitely staying at Radisson.

I enjoy staying at Stoney Creek with my aging Mom when I am in town. We usually invite family and have several rooms for my brothers, Aunt, and all of the children. We all love the pool! I have noticed that the facility is starting to show it's age so I am hoping that some updates are in the works. I would hate to see this beautiful unique hotel end up run down. I do need to mention the breakfast attendant that has been there when we stayed that last few times. I know she had a name tag and I think her name might be Megan. We had a large group in breakfast and came late but she made us feel so welcome, and she never rushed us to get out. She even made us fresh eggs & biscuits when it was just a few minutes until breakfast was supposed to be over. Her smile was kind and warm. She really made the end of our visit one of our favorite parts giving our family the extra time together. I know many like to send complaints so I wanted to take the time to lend some praise. God Bless

This place is great! Modern rustic feel with many amenities. Great for kids as it has a wonderful indoor/outdoor pool, lots of stuffed wildlife to look at, small fountains, free breakfast and more. Perfect location in downtown moline, very close to river, bars, restaurants and john Deere pavilion. Room was larger than average and bathroom was spotless. Only wish was that they had more bathroom hooks or one of those strings you run across the shower to dry things on. We are a family of four and there was only one bathroom hook so made to tough to find a place for towels, swimsuits, etc. they do have a bar that serves some limited food. Even better, I got this room for $104 on Expedia!

The hotel has an interesting decor. They allow pets, which is a major PLUS to travelers that like to bring their pets along. The breakfast is decent, yet if you don't ask them to fill food that is out they won't. The housekeeping staff is loud and really needs some customer service and cleaning training. They push their carts along the hallway yelling to each other and laughing at 8 am in the morning. You could hear them down a really long hallway. When asked if they could keep it down. They said sorry and started talking in Spanish and kept laughing. It didn't get any quieter. They left empty bottles and open cans of soda on the night stands. Empty wrappers were left on the hutch. They never replaced the ice bag and they only give you one ouch of coffee that makes only 1 decent cup of coffee. When I asked for more I was told I could get coffee in the lobby. The hotel held a wedding one of the nights that we were staying. All of the reception guests had great parking and the hotel guests were relegated to parking outback by the alley in a dark area. They should have hotel guest only parking. We also had the pleasure of having to share the hotel with several kids and teenagers that were in the area for a baseball tournament. While. The parents were in the bat getting sloshed the kids were running around screaming and making noise in the hallways and in the lobby. The hotel staff did nothing to prevent/curb the excessive noise. On a positive note, the hotel is in a good location. The front desk manager Lenny is awesome and very attentive. The check in was smooth and the front desk staff during the day was great. Maybe they could train their housekeeping staff in the art and skill of hotel customer service. If you are looking for a good quality hotel that is comparable to a 3 star Marriott or Hilton property this is it. As long as you stay during the week. If you are staying here over a weekend. You would have better luck staying at a cut rate hotel and getting the same type of service.

Great cozy hotel! Pricey for Moline but great location!

The hotel was over run with kids and in the hot tub well below the age posted. Ran out of towels everyone we went to the pool and the staff was willing to do nothing. Worst visit there yet.

The hotel is aesthetically very nice. We were there for a team event, and it was very busy. I feel like they were short staffed as there was some room for improvement. The pool deck was pretty nasty, and remained that way all weekend. The 1 employee that worked the front desk was extremely efficient, and pleasant. The room appeared clean, until I woke up on the last night and realized the comforter had a big pee stain on it- I don't think it was from me. We did not eat the continental breakfast as no one was masked nor social distancing, so I cant speak on that. I would stay here again, and just hope it wasn't such a busy weekend. It is in a very nice/quiet area, walking distance to some good restaurants and a lovely walk along the river.

I hosted a Restorative Yoga Teacher Training in the John Deere room at Stoney Creek in Moline last weekend and couldn't be happier with my choice. The staff went out of their way to help us, they were prompt and friendly. Sarah was a pleasure to work with in finding and reserving the space and answering all my questions. Highly recommended for any gathering, training, conference, meeting or reception. The location is close to dining options, easily accessible from major highways and right along the Mississippi River!

Noticed there hasn't been a review of this place in a year. It's a commendable place to stay and in an area that is walking distance to several restaurants and bars. There's a bar on site but it will close early if there is only a couple people there. Several tv's to watch sports if you want. Staff has always been friendly and helpful on all my visits. Interesting decor with a backwoods cabin motif. Complimentary Breakfast is comparable to a Hampton Inn. Good enough. For same price as national chains, its a good change of pace. This regional chain of restaurants has about a dozen locations all located in the Midwest.

Hotel was great! Staff was very helpful. Had a death in the family and needed 7 rooms for family and friends they were very accommodating with a good price, great atmosphere, everybody loved it!. Will stay there again.

I thought these guys fulfilled the expectations a good hotel should possess. Although I only stayed one night and was frequently out and about, these were some highlights I noticed: They had good service; my friends' request for new bed sheets were attended to immediately. They also accommodated to my need for a freezer by putting my item in the bar freezer. I also thought the breakfast was good. They had the traditional tasty breakfast options: muffins, Belgian waffles (unfortunately no chocolate chips), eggs, and sausage. A hot breakfast is a good breakfast!

Awful. The bar food was as mediocre as the bartenders attitude. The staff asked us to leave mid- day for pool maintenance (umm..wouldn't before the pool opened be better?) The wood outside was full of termites, the birds had a great lunch but also shit on everyone. The TV, waterfall, fireplace in the pool do not work. We took drinks (in plastic) to the pool and were literally yelled at by staff; yelled at. Nice. Yuck. Save your money if you want to be treated as a guest and not a nuisance.

What a great place! Hidden treasure. Clean rooms, bar and breakfast! Great place for kids. I had no idea this place exist but glad we found it! Next time in I am in quad cities I will definitely stay here.

This was a very nice hotel. The staff gave us an upgrade for free. The rooms were clean and spacious. The hotel looks like a hunting lodge. The kids absolutely loved it and it included free continental breakfast. Staff was very curteous. Liked -- The upgrade Disliked -- nothing

Probably closer to a 3.5, but the room was pretty clean, so I gave the benefit of the doubt. I stayed for a wedding and had a standard room with 2 queen beds. The room itself wasn't much to write home about. There was no refrigerator/microwave and the bathroom was tiny. However, as I previously mentioned, it was clean. A friend of mine was upgraded for free because they ran out of rooms for the wedding party. His upgrade was amazing. The room was huge and had everything you could have needed for a weekend. We had at least 12 people in there for a group lunch and were very comfortable. The reason for the 4 stars is because I know Stoney Creek has some awesome rooms, even though mine wasn't one of them.

Sadly, this hotel was dirty. I hate dirty. The carpet is worn and dirty, our room was dirty - a candy bar wrapper was on the floor when we entered. After they 'cleaned' our room the next day, one of the couch pillows was left on the still dirty floor. The bathroom floor was dirty too. The hotel air is stale and it's far too warm. The check-in person was nice. We stayed in a double queen suite. The room size was nice, but the couch was worn and felt dirty. The hotel bar food is microwave only. No grill and not much of a selection. And the breakfast was awful. Empty and the eggs were so over cooked they were brown. Very disappointing.

Best hotel I've stayed at in Moline area. They'd get a 5 star rating if. They had a full serve restaurant for breakfast

Very clean. The bedding was very nice, as well as the pillows. We got take out food and didn't have salt; the guy at the front desk was more than happy to track some down for us. The only thing I was disappointed with was I thought we were getting a jacuzzi in the room since we got a king deluxe suite. It was only a few minute walk to the Iwireless place for our concert. I definitely recommend this hotel.

Love the decor and the fact that they accept pets. It was a very relaxing place to stay for a weekend. I would have given them 5 stars but for the actual location which is not within view of the river; it is within view of the interstate and is in what is more an industrial area that they seem to be fixing up in Moline. It has lovely atmosphere inside and a lot of effort went into making this place very nice. The staff we had contact with were very pleasant. A hot breakfast is served every morning. One morning we had biscuits and gravy as the featured item. There are also waffles and French toast to toast, oatmeal, yogurt, fruit, cold cereal, hard boiled eggs, muffins, bagels and much more. There is a very nice lounge inside and room service can be ordered at reasonable prices for the snack type items served in the bar. I would definitely stay here again when in the area.

a nice place, but they leave all public tvs on Fox news. i asked if i could change the channel and the front desk said it's corporate policy to have fox, so they refused. we won't come back.

I travel to Moline quite a bit for business and usually stay at Stoney Creek or the Radisson on John Deere Commons. I am about to give up on Stoney Creek for a couple of reasons. The first reason is that their airport shuttle service is hit-or-miss. I had an 8:45 flight on a Saturday morning recently, and staff wasn't available to run the shuttle. This has happened a couple of times on arrival and departure. The second reason is that the hotel attracts a lot of families and partiers, especially on weekends. The rooms are not soundproofed well at all, and hotel staff isn't very responsive to complaints about excessive noise during "quiet hours." On the plus side, staff is very friendly, the rooms are always clean, and the bar, breakfast, and workout room are as good as any in the price range. The indoor-outdoor pool is outstanding (too bad Kone built their high-rise office where they did and blocked the afternoon sun). I also appreciate having good quality coffee (free!) available in the lobby. During long stays, the coin-op washers and driers are an advantage over the Radisson.

So here I am performing a race against time across the country - trying to stay ahead of the stupid snow storm - to move to the middle of MA of ALL places. My hubby and I are on NO sleep and just trying to reach our destination before we crack. Well. We cracked. We decided to stop at the next closest hotel we could find in the middle of the country. I get on Yelp. Because that is who I am. A dedicated Yelp reviewer. The reviews on Yelp have never steered me wrong. Lo' and Behold...a highly reviewed hotel is not too far away...! And what is this...?! It allows PETS?! What?! I was so terrified of trying to find a hotel that accepted animals and this place did! I called - the night before Valentine's day...they had a few rooms left...! Great price! We show up and experience nothing but stellar customer service. The room was really nice! I loved how it was decorated - very different and unique. Everything was very clean and worked efficiently. They had a little bar downstairs and the bartender was fantastically wonderful. She recommended some very yummy girly drinks for me - I ended up a little too toasted... :( But the drinks tasted fantastic! They even accommodated us and let us park our ridiculously huge moving truck near the front entrance so we could get out of the parking lot easier. The room and bed was soooo comfortable. These people actually made us so happy after two long days of driving that I could cry, lol. Thanks again, Stoney Creek!