STRAF Hotel - A Member of Design Hotels

My husband and I love boutique/design hotels, especially since he’s an architect. As interesting as the design is, it inhibits rather than enhances the guest experience. The bathroom is a perfect example. Necessities such as extra toilet paper are literally hidden in secret compartments, the bathroom counter is below knee level making it awkward to even do simple tasks like brushing your teeth, and the shower drain is an open hole large enough to lose a piece of jewelry or to catch a toe. As we are older than 30, we felt largely dismissed by staff, an attitude we not afforded to younger guests. |The literal tipping point came when I tripped and fell hard going in the front door. The entrance to the hotel is slightly raised from the adjacent sidewalk. Passersby and my husband helped me to the lobby. The manager came out to check on me. I was badly shaken and half-joking said I needed a drink. The manager asked if I’d like a glass of wine and I thankfully said yes, although my husband said no. A staff member came back with two glasses of red. The next morning when we checked out, we were charged for both glasses of wine. My husband questioned it because the manager offered it and the staff member said, “Oh yes, we are charging you.” As it turned out, even though I was heavily dressed for winter, I was badly bruised from my shoulders to my knees and fractured three bones in my hand/wrist. |Needless to say we won’t return.

A perfect stay from start to finish! We had a wonderful time at this hotel. The staff was incredibly welcoming, professional, and always ready to help. Our room was clean, spacious, and very comfortable — with a beautiful view.

I had reservations at another hotel for months but made a last minute call to stay at STRAF because it was more centrally located. It was a great decision. After arriving on the redeye, I was delighted to find that they had a room available and I had been upgraded. Breakfast in their restaurant, a shower and a few minutes of rest rejuvenated us for a full day of touring. We only had 24 hours in Milan. I learned after I had booked transport that they can arrange an airport limo. I don’t know the price.|The room is modern and minimalist. That’s not to say uncomfortable. We only had a deluxe double but had fluffy robes, a massage chair, nicely stocked bar and espresso machine.|The hotel is just steps from the Duomo Cathedral, one of Milan’s big must sees. The Duomo neighborhood is a happening place. This is not a quiet hotel. There were bands in the Duomo square, the STRAF bar was too loud and smoky for us after touring all day.|But if you want yeti be close to luxury shopping, lots of restaurants and the Duomo, you can’t beat this hotel.

Fantastic hotel with great location across from Duomo, at the Galleria V, across from shopping mall, at a main metro stop, in walking distance to/ from many key attractions and easily accessible to other parts of the city and suburbs of Milan. The room itself was a nice size, & had a huge window seat. Beds were super comfy, rain shower hot with great water pressure and high quality towels & sheets. Fitness center nice but small. Front desk staff were absolutely wonderful and they recognized my Marriott status and upgraded us nicely. Nothing but great things to say about this hotel and we're looking forward to staying here next time.

I am a solo traveller. If I could give 6 stars I would. Not only is the location amazing, right near the Duomo, restaurants and bars, the breakfast can be cooked to order. The hotel bar is lively but closes not too late, so no noise into the night. But, it's the staff I must praise. On my first day in Milan, I fell and broke my leg, the staff went above and beyond for the rest of my stay. Every member of staff from Reception, housekeeping, maintenance, bar staff, looked after me with so much care. The General Manager made a point to check on me. The real star is Anna, Guest Experience Coordinator who wheeled me to the chemist to get medication and even gave me a quick history of the area, stopping to allow me to take photos. Thank you everyone and I highly recommend everything about the Straf and I will be returning, for the location, the hotel and the staff. 6* Next time I might get to see the pool!!

This hotel is truly top-notch! The property boasts a prime location, and the rooms are not only stunning but also uniquely designed. However, what truly sets this place apart is the exceptional staff. From Anna Russo to Conrrado to Martha, every team member went above and beyond to ensure my stay was unforgettable. Their warmth, kindness, and attentiveness made all the difference. This magical experience wouldn’t have been the same without them.

Great stay at this modern, and well located hotel. Staff was fantastic specially the front desk staff. Breakfast was a little pricey. Nice bar to hang out at the end of your day or take and aperitif. Room was comfortable and had all the necessary amenities. The “king bed” that we got was just to twin beds put together.

The staff at Straf were kind enough to upgrade the room for my newlywed son and his wife for their brief stay in Milan on their European honeymoon. I had booked using points which locks in a basic room type. When I contacted them they were gracious enough based on occupancy to offer me to purchase an upgrade to a Junior Suite. They also surprised and delighted by upgrading them again to the Wow suite and a welcome bottle of wine, chocolate and a lovely note. It kicked off their European honeymoon with that they called “the biggest bed in Italy”! Lovely patios and the best location to be in the heart of Milan. Thanks so much to the kind staff and especially Anna. 5 stars!