Straight Set Orthodontics - Garden City

I recently started going to Straight Set Orthodontics and had a really great experience. The office is very welcoming, modern, and honestly just really cute which makes the whole visit feel comfortable. Kelly put on my braces and was very kind and easy to talk to. She made the appointment feel relaxed and helped me feel a lot more at ease throughout the process. Gabriela helped with my scans and walked me through my contract. She was very helpful and explained everything clearly, and she had such a friendly and positive attitude. They even gave me a super cute gift bag with a notebook, pen, sticker, and my little kit with a toothbrush and wax. It was such a nice extra touch that you don’t usually see at most places Overall the entire team made the experience smooth and comfortable, and I’m really happy I chose this office.

⭐⭐⭐⭐⭐ 5 Stars — Truly an Amazing Experience From the moment I walked in, I was greeted with genuine care and respect. First impressions matter, and this office absolutely understands that. The intake specialist, Gaby, welcomed me, collected my information, took my X-rays, and answered every question and concern I had — down to a TEA ( persist ) . Professionalism with personality is rare, and they nailed it. Then I met Maggie — the star of the show! She has a special confidence that instantly makes you feel you’re in the right hands. She welcomed me so warmly that I felt like I had known her for years. She made sure I felt comfortable, informed, and truly cared for the entire time. If anyone I know ever needs orthodontic care, I already know exactly where I’ll be sending them. Dr. Smith was just as wonderful. He asked about my vision for my smile and is working with me to make it a reality. He was honest, empathetic, and clear in explaining everything. You can tell this team is highly experienced — they work together so smoothly it almost looks effortless. Even though the office was busy (it felt like rush hour in Times Square), I never felt rushed or overlooked. They kept everything moving while still giving each patient individual attention. Sometimes you don’t realize how much simply being good at what you do can impact someone — but this team truly does. I’m genuinely happy to be starting this journey with them. Thank you all so much

Staff & doctors were very pleasant & friendly. Office was clean and spacious. This was my first time here and I was extremely pleased with the environment and service.

I had a great experience getting my Invisalign and attachments on last week! The entire staff was incredibly friendly, welcoming, and kind, which made the appointment feel easy. Maggie was especially wonderful—she explained everything clearly, made sure I was comfortable, and answered all of my questions. I’m excited to start my Invisalign journey and really appreciate the excellent care!

I recently visited Straight Set and had an exceptional experience, thanks to Maggie. From the moment I walked in, Maggie was welcoming, professional, and attentive to my needs. She explained each step of the process clearly and made sure we felt comfortable throughout my appointment. Her friendly, funny demeanor and expertise made a significant difference in my visit since i was so nervous at first. I highly recommend and Maggie for anyone seeking orthodontic care!

THE BEST OUT THERE! May who works at the front desk is always super sweet, helpful and accommodating, the office manager (Gabby) and all staff there are always so nice and informative. The doctor always shows us the progress when we go and lets us know what will be happening next. I reschedule my appointments constantly and they are there to help every step of the way. I recommend everyone here, you wont regret it!

I highly recommend Straight Orthodontics! Their efficiency is impressive they're quick and effective, which I really appreciate. The service is consistently excellent the staff is always ready to help and clearly cares about their patients. This level of service truly sets them apart. Every appointment has been a great experience!

The staff is friendly, professional, and well organized, and the office is clean and modern. The orthodontist explained everything clearly and made the process easy and stress-free. Highly recommend!

Maggie and Naz are amazing! Best customer service I've experienced. The facility is very nice and clean. I'm happy with the treatment I received

I had an extremely disappointing experience with this dentist's office, both at the New Hyde Park and Garden City locations. From the start, it was clear they were more focused on enrolling patients and collecting money than providing quality care. They frequently forgot my appointments twice and I had to deal with extenders in my daughter's mouth coming out three times in one month which included three visits--completely unacceptable. The staff's attitude was unprofessional and dismissive. They would ignore me when I walked in, offering no greeting or acknowledgment. Communication was virtually nonexistent only via text; they never explained that only top braces would be applied and that bottom braces wouldn't even be an option. After paying over $4,000, only four teeth on the top were fixed--this was not what I signed up for. To make matters worse, they didn't advise me ahead of time that the full balance needed to be paid by the final appointment, leaving me blindsided. The office feels like a money-making mill--small, chaotic, and clearly prioritizing profits over patient care. The staff urgently needs proper training on how to communicate effectively and treat clients with respect. I will definitely be taking my business elsewhere for my daughter's next phase of treatment. I do not recommend this office to anyone looking for quality dental care.

I had my braces treatment done here, which was a good experience when sean was there. I only had one problem with one of the staff Maggie she was very aggressive with my teeth and laughed when she poked my gums. After that i only asked for naz she is amazing. Dr gupta was also very good to bad he left. They keep changing front desk so you lose communication who you talking to. I figured since i had a somewhat good experience i took my younger sister. We went for consultation and was told to wait a month till they get a response from the insurance. The guy who I guess is in charge now of authorization kept pushing a payment plan. I told him i was going to wait till the insurance made a decision and he assured me the insurance will not approve it. I had to keep calling the office and ask if the insurance got back to them. We went a second time because the insurance needed more xrays. After long weeks of waiting i called the insurance company for them to tell him they didn't send the forms correctly and they can't approve anything till than. I kept calling the office ever time they would tell me that the insurance denied it. I am not sure what kind of billing department they have because they don't do their job. I ended up taking my sister to another office in Merrick i went last Tuesday they examined her and today her insurance called that they approved it. So don't waste your time or money on a office that doesn't care about their patients. If they want to deal with just commercial insurances or cash payments they should make that public. I would never recommend this office nor go back for my self. Disappointed i even did my treatment with them.

I went here with my brother and they did not care about our teeth at all, just money. My brothers teeth were supposed to be done but they extended it an extra year and we had plans to move so he had to get his braces removed with gaps in between his bottom teeth. They kept changing dentists so there was no consistency with who was looking at our teeth but they still told us we wouldn't be able to keep our braces on and transfer to a different othadontist because they wouldn't know what to do with their work. On top of that I witnessed them lying to me and trying to slow down my progress. Once I had to come in to get some extra rubber bands in between months and I had asked them to show me again how to put on the rubber bands since I was suspicious that they were messing up my teeth from previous encounters. They put it on reversed at first and then I had to ask them to check the system to make sure. Then they realized it was wrong and reversed it again but put on the left side upside down and I asked them if they were sure because thats not what the dentist told me the last time I was there and they said that they were sure and thats what was in the system. I tried to ask again and they ignored the fact that I was told something different and told me that I should put the rubber bands on the way they showed me just now. I was very confused and even questioned if my memory was wrong and I had been putting them on wrong but I had taken pictures and videos of when the dentist put them on for me and they did NOT match up. So, I ended up ignoring them -since I felt they were trying to slow down my teeths progress- and putting on the rubber bands the way I felt was right in order to fix my teeth and they next time they saw me, the dentist looked shocked at how straight the were getting (like they weren't supposed to be that straight) and even said she didn't expect them to look so good. Further more, when getting my braces taken off, they didn't remove all the glue on one of my teeth and I had to file it off later myself but my teeth don't fit my retainers the same. All in all, my mother has lost a lot of money due to them and we have to redo our braces somewhere else. This is not the first time we are voicing ourselves either, my mother tried to talk to them and they refused to provide her any real compensation and only called us after she made a review asking her to TAKE IT DOWN because it makes them look bad. And falsely saying that they will now provide her with compensation and call her but never did. They also have a sign up in the office saying if you post a review, you get a free Starbucks gift card, but I guess that's just for good reviews so the real reviews get lost.

I'm so afraid of doctors and especially when it comes to dentistry, but I actually enjoyed my visit. I spoke with Angela and didn't even notice she was wearing braces at first. Everyone was friendly and made me feel at ease. Dr. Tina heard all my concerns and was very gentle with me. I though it was an office for kids but they assured that adults are also treated.

I am extremely upset, this upcoming Monday I had a very exiting appointment for myself. After five years of having braces and multiple mess ups in the office I was relieved when I booked this appointment back in early March to get them off. Not only did the office change my appointment once, they changed it three times and only changed my appointment because they told me that they were only doing "emergency's". I find this to be extremely unprofessional, not only because it caused major inconveniences in my life but because no other office I have been too has ever acted in such a manor. I do not recommend this orthodontist office. I would never wish anyone to deal with the lack of professional business that goes on in here, it is truly a shame.

Straight set is the spot to get that smile right. I have been going there for the past year and I'm very happy with the results, and excited for the final results. The staff is very professional I never have to wait always in and out of my appointments which I personally like so I can get other things done the rest of the day. Also shoutout to Maggie wonderful lady she goes above and beyond to teach you things the right way. Highly recommend this orthodontist #trusttheprocess

They changed doctors without informing patients. The new orthodontists do not communicate well with patients that is if they even come by your chair to talk to you. They claim to have no idea what the previous doctors had started or said. Don't let the office fool you. The office looms nice, clean and modern but it is a bullshit front.

An amazing practice. I just recently moved to the area and needed services for my daughter. They were extremly warm and caring. Scheduling an appointment was easy and they opperate on time. Honoring your apoointment on time and making sure you arenin and out in a timely matter. The facility was cery neat and orderly. The work done on my childs teeth was amazing they walked ger through the process of how to take care of her teeth and braces! Highly recommended

Do not deal with this office (Straight Set, Garden City)! Upon completion of complimentary consult, I was coerced into leaving a $250 deposit- I was told this fee was what they charge for submitting the treatment plan to the insurance company. They said it would take 3 weeks to hear back. I started receiving calls from their billing department the NEXT DAY that my account was past due and I owed them more money! 12 days later I get an email from the office stating they lost the X-rays they took of my daughter during consult and I would have to bring her back in for more pictures. I was not having that as more x-rays means more exposure to radiation. 7 days later they miraculously found her x-rays (liars). BTW I had to call the office for updates and status of treatment plan submission. THEY DO NOT COMMUNICATE! 6 weeks from initial consult I called my insurance company and was told they had not received a treatment plan from Straight Set. The insurance company called the office and so did I. They scrambled to give me a good reason for why this was taking so long. I was fed up and asked for a refund. There are pressing issues with my daughters teeth that need addressing and the office was wasting time. Of course they told me I would not get a refund. After many phone calls and messages left- which were never returned by Angela Cajazzo and the Office Manager Carla, both should be fired, I got my refund. Also the ORTHODONTIST was without personality and didn't know what she was talking about! DO NOT DEAL WITH THIS OFFICE!!!