Straight Set Orthodontics - Harlem

So happy I decided to come to set straight ortho. This place is so clean and comfortable, providing top tier service. Temi provided excellent customer service. Communication was very smooth and detailed. I’m going to refer all my family and friends!

Very professional and clean environment. my 6yr old loves the staff and service here.

When I first started coming to this office, it was great fast service and results. They switched over to a new name and that’s when problems started to occur regarding health insurance payments. It’s not super clear who is the main doctor but all the paper work will say Seth Newman. When I did see this doctor, he was very rough by accident. Overall the service isn’t bad and you do get the results you want when you go to your appointment regularly.

I am looking for an orthodontist, I decided to call this clinic. I made an appointment for 30 min to assess if braces makes sense for me. I received a call at 2:09pm where I was told that I needed to make sure I wasn’t late for my appointment as they were short staffed. The short staffed was emphasized various times, I asked if them being short staffed was going to impact my appointment time, she said no simply that I couldn’t be late. When i checked in the young lady at the desk only asked me for my name. I waited for 15, min with no updates, no paperwork not even a courtesy update on why my appointment wasn’t being honored. When i approached the front desk the young lady reminded me that she had told me they were short staffed…… there is an art to client hospitality, additionally appointments should be honored, additionally she lacked decorum and professionalism.

Amazing experience at Straight Set Orthodontics in Harlem! Mel was so kind and patient, and the doctor took her time explaining whether braces or Invisalign would be best for me. I felt informed, comfortable, and never rushed. Highly recommend!

It is the first time we come here and we were fascinated by the very good attention. Doctor K and his assistant are incredible. My daughter felt great. I definitely recommend them as well as Mel, the manager, who is super attentive and also Adrianna. Very good attention from them. The clinic also looks impeccable, very well organized and clean. We are very happy to have been transferred from office 125 to them.

Melanie, Dr P , the front desk staff, even the staff that took x rays of my daughter’s teeth … were amazing!! The Dr. took time to explain what was needed and why … without rush us! We felt seen, heard and know we are in good hands! Thank you

Here's a polished version of your review: "I had an outstanding experience with Melanie at Straight Set Orthodontics! She went above and beyond to assist my fiancé and me, even providing a discount. Melanie's respect, professionalism, and expertise made the entire process seamless. I'm thrilled with the information provided and I know my fiance braces will look very impressive i highly recommend Straight Set Orthodontics!" With a million stars! It was a very awesome experience

Took my 2 year old to her first dentist appointment here! The staff was so sweet and friendly. The doctor was super patient and kind. They worked hard to make my extremely shy daughter feel comfortable. Doctor took her time to answer all my questions. Feels good to know my baby is in good hands. Highly reccomend!

I recently had an extremely disappointing encounter with the customer service team/"supervisor" she claimed. I must say, it was one of the worst customer service experiences I have ever had. I had to follow up multiple times before I received any sort of acknowledgment by calling another number. However, quickly to charge payment. This lack of urgency and communication only added to my frustration. When I finally was able to speak with someone, at a different number. It was filled with unhelpful, attitude and responses. I guess I haven't been the only one calling about the same issue. It was evident that the representative/ "supervisor" coupled with her unwillingness to go the extra mile to resolve the problem, left me feeling undervalued as a customer. Furthermore, the customer service representative/ "supervisor" I interacted with seemed disinterested and dismissive-even hung up on me. Yes, I called back and let her have it. Her lack of professionalism and empathy was truly disheartening. I don't want to keep paying for the service in this location-however, they have your payment information and "nothing" you can do to have those payment stop. But I will find away-this has been such a horrible experience.

I took my daughter here for an evaluation for braces . They're was definitely a wait to be serviced but the energy from the Orthodontist and her assistant were really nice throughout the exam. My daughter felt rather comfortable which was good. I plan to reach out to them in regards to further services but it will definitely recommend them to my friends and family.

Dr. Tanksley is a wonderful orthodontist. I've had Invisalign for six months and already I'm seeing results. I was concerned about the cost when I had my consultation, but the staff was able to work out an affordable monthly plan with me. I enjoy coming to the office because the music is good and the staff is delightful.

I always have a very pleasant visit at my child's appointments. The whole staff ( except for one orthodontist; had a unprofessional visit) were really professional,, Haisa and Dawn are really nice and friendly.

I found I smile through my job insurance. Since June when I started my process at I smile they have been so welcoming and pleasant. I recommend anyone who is looking to fix their smile to go to I smile on Madison ave :). Evening the receptionist are kind :)

When I entered in the location listed above my teeth was straight no gaps besides the missing teeth in the back but, the Orthodontist said she would be able to help me for the cause I went in for which was because one of my wisdom tooth was falling down because I took the lower one on the lower right side out. She said the brace would lift it up and we could work together along side with the dentist when to allow them to make me a prosthetic to fit the gaps. First of all everyone there is always getting fired or leaving there's no real relationship and now that the orthodontist left that was treating me left the new one is saying she can't help me and is stressing me to pull out my tooth. I feel cheated and lied to. I'm discouraged in paying the remaining balance of $2000.00 and I'm still in treatment but stressed because this $$8000.00 was in vain

Such a nice place .. Gail was vey informative and Dana made me feel at ease while performing the 3D scan of my teeth . Would recommend anyone come here as the location is convenient and all the workers are friendly and knowledgeable about all procedures .

I love this facility! Everyone is super friendly and welcoming from the receptionist Laura to the treatment coordinator Alexis! . Would definitely recommend to everyone and their playlist is bomb.