Straight Set Orthodontics - New Hyde Park

I give this place 5 stars! This place is clean and the colors give such good vibes. In general people are very nice. I love Dr. K, such a great orthodontist. My children were a little nervous in the beginning but the way his assistant managed was amazing. Rita was very patient with them. Both of them get happy with her energy, the way she greets them and how she cares. Love her! Thank you. P.S. parking lot is good too

great orthodontist, i’ve been coming here for 2+ years and i’ve never had a problem. i definitely recommend coming here, i live about an hour away but i choose to come here either way since it’s such a good establishment

I am not someone who typically writes reviews—positive or negative—but I feel compelled to share my experience due to the level of poor communication and lack of accountability I encountered at Straight Set Dental. I initially began my Invisalign treatment at the Hewlett location, and the experience was extremely disappointing. After making a significant down payment, I repeatedly called to ask when my aligners would arrive so I could begin treatment. Each time, I was told the delay was due to mailing issues and that it was out of their control. After weeks of getting no clear answers, I requested to speak with a manager. Once she looked into the matter, she informed me that the order for my aligners had never been placed at all. She stated she would rush the order and arranged for me to continue treatment at the New Hyde Park location. During that conversation, the manager also promised a Starbucks gift card and some form of financial consideration for the inconvenience, neither of which ever happened. While disappointing, I chose to let it go because my priority was simply moving forward with my treatment. A few weeks later, I was informed that my insurance did not cover the treatment, meaning I would now be responsible for additional costs on top of what I was already paying. This was never disclosed when I signed paperwork or paid the down payment. In fact, I specifically asked whether my insurance would cover the treatment and was reassured that it would. When I attempted to address this issue with a manager at the New Hyde Park location, the response I received was dismissive, beginning with, “Let me explain to you how dental insurance works.” While I acknowledge that I could have been more proactive by contacting my insurance directly, patients should be able to trust that the information provided by a medical office is accurate and transparent. At this point, due to the amount of money already paid, I have no choice but to complete my treatment here. However, based on my experience, I would strongly advise others to consider alternative providers if possible.

I’ve been coming here for about a year and have had an amazing experience every time. The staff is friendly, professional, and always makes me feel comfortable. The dentist is thorough, explains everything clearly, and truly cares about their patients. The office is clean and well-run, and appointme

Office was pretty clean, well organized and kids friendly. All staff including doctors are welcoming. Explained brace procedure well to my daughter. Parking lot at the back.

I had the pleasure of dealing with Shivangi I believe she is the financial coordinator . I had some insurance issues through no fault of the office itself and she was simply amazing. Her service was the gold standard and everything thing she said she would do she did. Her customer service was outstanding . Wow - So refreshing to meet someone who cares about My kids like they were her own . Bravo! Thank you . Thank you !!!

Everyone in this office is so helpful and nice. Dr Kastin is wonderful. I decided to get Invisalign for my 50th birthday. Every step of the way has been explained and going smooth so far. I already see such a difference and can’t wait for the final results!

My daughter & I both had great experiences for braces & retainers. Friendly service , clean facility, no long waits for appointments. I highly recommend!

If I could give a 0, I would. Back in July, I took my son to get an exam for braces and they were able to take pictures. They did paperwork, After one month when I called the insurance company they said they never received paperwork. I was never informed of this, so I called them and said they no longer had the pictures needed, so I went again two weeks later and retook pictures. They said the pictures would be sent by today or tommorow to my insurance company yet two weeks later, my insurance company said they never received anything. I called them back and they said they would have to upload the pictures from the camera and would send it today. I asked to speak to management and was told they didn't accept my insurance. For two months straight, I was never informed that they didn't accept my insurance, instead they continued to beat around the bush, and displayed incompetency and didn't communicate with me.

Poor customer service. Genevieve the practice manager spoke highly about the patient experience to justify higher than average cost. Then they cancelled the appointment without notifying. When I called to find out, I got a run around and no one was available to talk. I am glad that we switched to a different orthodontist.

My daughter is on Phase II of her braces with Straight Set. Over 4 years with SS. I have nothing bad to say. From the desk staff to the assistants to the orthodontists, nothing but good. We started going to the NHP location this summer and so glad we did.

Great experience! I did have to wait for a few minutes which was not ideal. The experience after was thankfully good so I was not mad about it at all. Recommended to my uncle!

Dr. Thomas is very motivating! She's close to my age and a doctor. Things seemed a little disorganized and there was a little bit of a wait but Dianne made up for it!