Susan B.
Yelp
KRISTEN BROOKE @ THE STRAND. WARNING!!!! NOOOOOOOOOO! It is november and I am still fighting the charge on my credit card from the late May. I would not YELP this if girl had not continued TO not return my money so I could get services elsewhere. I am a natural blond. I needed roots touched up. I was told Samantha , the owner, WHO WAS THE ORIGINAL PERSON REFEREED, was a great colorist. It looked that way from the sweet girl who suggested her.) Samantha was as not in that day. I asked receptionist who the owner might suggest and I ended up in the chair of a blonde girl named KRISTEN BROOKE --so HOW could I be in complete foreign territory? She had extra time and said she could also add a few high lites and lowlights. as well as touch up roots. I was there over 4 hours! Yes, Big smile on my face when I left. So glad to get out. Does not always mean I am pleased with work. I am not the kind to object and scream loudly at business. I had removed my glasses. I could see, under bad lighting, there was a contrast , which is good with highlites. The selection of color choices was just WAY off the chart. Nothing this simple should take this long. But simple. NO. I ended up with 1/2 in. think white stiles and deep deep red Auburn hair at my natural part. I looked like a zebra. , getting darker and deeper underneath at the nape of my neck. I REGRET NOT BEING ABLE TO POST PHOTO HERE.
I EVEN tipped the girl $50. + paid over 220 on my charge. I called her when I got home to tell her it was BEYOND JUST unexceptable. She replied DREADED HAIRDRESSER WORDS 'you'll get used to it." my daughter screamed when she saw me in in the dark. Demanding I get her to fix it right way. Girl had no time the next day or the next day, maybe next week.!! I am used to any serious issues/disasters being handled as a top priority, and typically "please come in as soon as we open and I will work you in somehow". She was offering the following week and continued to argue with me- I was wrong. It is usually not a good idea to allow the person who got it sooooo wrong to fix it. Especially when they think they refuse to take responsibility. But she gave me no time for any option to make it right. I asked for a refund , when she found no time, except maybe 1 week from then, she refused refund and would elsewhere right way , that day, to a popular well know n repsected salon to be rescued., as a walk in. This is how real hairdressers feel about hair. This will take more than one visit to fix, not to ruin the overly bleached white stripes. 3 times over a period of months has me almost normal. and $7-800 later. She has refused a refund though she has 50 dollars tip for her independent status to pay renting space at salon. And she continues to make up stories to my CC company. . I have posted photo for laughs on my face book site. The picture says it all. the established good salon, MYRA's, has the before and after pictures on the wall.. The service world is only as good as the service it provides. And backing up clients to make them happy or at least satisfied. Not force them to wear a hat for a week.! Grading = Bad Service. She has No Talent for color. No Service skills. Disrespect of clients hair, her business, does not own up to her mistakes. I have yet to notify owner out of respect for any establishment and not playing the "I"m telling" game . So FAR anyway. Her letter to my credit card co. she twists the facts adding more insult on injury. The amount of time to right the wrong is way more than anyone should have to pay.