Jonathan S.
Google
I had high hopes for my stay at Strandhotel Cadzand to celebrate my wife’s birthday, but the experience was, unfortunately, a complete disappointment. I had arranged a special welcome with flowers and champagne, both of which were paid for in advance to make the occasion memorable. However, when we arrived in our room, there was absolutely nothing prepared. No flowers, no champagne—just a standard room that hardly felt celebratory.
Upon alerting the reception, they checked and acknowledged the payment and confirmed they had received the request. However, they had simply “forgotten” to arrange anything, leaving us with wasted time at the reception desk and a dampened start to our stay. Rather than a genuine attempt at making it right, they only offered a simple reimbursement with some hollow apologies, refusing to provide even the paid-for champagne as a gesture of goodwill. This lack of responsibility or effort to smooth over their error was incredibly disappointing.
The room itself was underwhelming, especially considering the high price tag. The bathroom was stark, with a rushed, unfinished feel to it—almost as if the painter had skipped the final touch-ups. The wall finish in the bathroom was poorly done, and the walls in the toilet seemed incomplete, with spots where the paint was missing.
At over €200 a night, this experience was nothing close to the quality expected or advertised. Strandhotel Cadzand unfortunately fell short in hospitality, aesthetics, and service recovery. I wouldn't recommend this hotel if you're looking for a polished experience or a place that genuinely cares about your special moments.