Stubel Suites and Cafe

Careful when booking at this hotel because despite guarantees you may not get what you are expecting. I booked a suite directly through the Stubel website while on the phone with the hotel front desk. They confirmed that the suite I was booking was on the third floor and had a balcony and a view of the valley. I told them it was very important to me to be on a high floor and they confirmed that I would not be lower than the third floor. I also sent a follow-up email reiterating my conversation with the front desk and confirming the balcony. Upon arrival I was given a suite on the first floor without a balcony and I was told it is impossible to change rooms today or at any time during my four night stay. My room smells like a swimming pool and the entire first floor is full of condensation. The view is of a tree and a fence. I was offered no compensation for this change. In fact I was not even offered an apology upon check-in. Since I checked in on a Saturday I was told I would have to wait two days to even speak with a manager, who will not be onsite until Monday. I am very disappointed with this hotel. It came highly recommended and I expected a more professional level of service.

Just overnight before flying home, did not have big expectations but was pleasantly surprised! Rooms are very modern and nice, was actually better than the air bnb I stayed in for work for 2 weeks and the same price. Located in a good area it had great views over a steep valley. I just got a basic room, but it was great, the upgraded rooms must be very nice. Clean, comfy beds, lots of pillows and good water pressure. Nice desk and work area in the room too.

Pros: staff are very friendly and helpful. it's clean, nice view from breakfast, good water pressure from shower and hot water available. Cons: dated, no view from the room window if you are on the bottom floors, thin windows and can hear people outside late at night and other noises, no ability to change the temperature in the room, some stains on towels and sheets, need to wait for staff to press a button to get in and out of the hotel, breakfast could be higher quality. Neutral - firm bed

Beautiful, clean, hotel. It is a no smoking hotel and the rooms do not have the typical musty smell. I have no allergy symptoms at all. Many rooms have stunning valley views from private balconies. Great security with 24 HR front desk. Location is amazing for beautiful views of the valley below. Several staff speak English and are very friendly and attentive. The front desk staff help find any service I need. They quickly arrange taxis at the door to take me anywhere I need to go. The best guided tours I had were arranged by their front desk not purchased on line. They provide bottled water, safes, ironing boards, and many amenities in the room. There is excellent in room internet (fast enough to easily stream shows) The hotel has a spa and gym. The restaurant has a glass surround with the breathtaking views of the mountains and valleys below. Outstanding included breakfasts with most rooms. Cafe Stubel goes above and beyond with beautiful plate presentations using colorful fruit purees, fresh fruit, and edible flower and herbs.They have interesting and surprising fusion dishes based on local food favorites. The waiters are friendly and helpful and are often seen between meals helping guests with luggage or questions. Hotel Stubel is my favorite stop in Quito and by far the best value for my money.

Just arriving from my beautiful trip. Stayed one week at this excellent and Magic place . Beautiful view, totally clean, as the hotel as the rooms, wonderful food, the services from Johanna, Victor and Jorge are excellent!! and the prices too. And, if you want to take a tour, just contact Mrs Janet,who is really serious, professional and responsible. I recommend 100%. For sure, I'm ll be back soon.

We stayed at this hotel for 5 nights, we had a great time, the Lady works at front desk name Betty is very kind and sweet. She helped us when we left our safe box open with all our money and passport in it. She made sure that everything is safe and helped us with every little thing we needed. Breakfast is great, nice and fresh. The room has an amazing view, at night it’s so great you can see the city. Bed is very comfortable and shower is clean spacious. We enjoyed our stay, Thank very much Betty for helping us. We felt very comfortable and safe.

Small but very good. Rooms are not new but very neat and the staff is quite nice and professional. The breakfast is varied and included in the hotel rate. The menu in the restaurant is very good and the quality of the ingredients is remarkable. Perhaps only the TV at the rooms is yet too small for the current one available today. The view from the restaurant and some of the rooms is awesome.

We were treated to a wonderful experience. The staff was very helpful. The room was nice and the food was great. We were given help at every turn. Because we do not speak the native language we were given help often. We recommend this hotel. It is a quaint place to enjoy your vacation. The front desk personnel was quite helpful. The room was large enough for my wife and I. The cafe food was good and the coffee was great. Every morning breakfast was a good variety to appeal to everyone taste. If you visit Quito try to stay here. You will not be disappointed.