Subway

Providing excellent customer service requires patience. When a customer approaches to look at the menu, they’re not always ready to order right away. Instead of showing frustration, a simple phrase like: “Whenever you’re ready, I’ll be happy to take your order.” shows courtesy and attentiveness. We understand that sometimes there are other customers waiting, but even in those situations, there are polite ways to handle it. For example, you can say: “Would it be okay if I help the next customer while you decide?” This demonstrates respect, empathy, and consideration for both the customer who is still deciding and the one who is ready. However LORETA DAVIS, your attitude showing frustration or bad mood when a customer doesn’t know the name of an item or struggles to read the menu reflects a lack of professionalism. Customer service should always be taken seriously, as it is what makes customers want to return. Even if, in a truck stop environment, many customers might not come back or might take a long time to return, every interaction matters. In the end, it’s you as a person and representative of the business who leaves a lasting impression.

Older lady seemed like she knew what she was doing but the younger girl was never trained at all i guess. Just ignorant and carrying a bad attitude.

Throughout the years I have been frequenting this exact Subway and I have always had nothing less than excellent service and food up until tonight when I asked for 3 different menu items and I was told that they had none of the above, to the point where I walked away. As I was exiting the building, I was told that "I didn't have to be rude about it" this experience (which I have never had until now) kind of took me by surprise. I will still continue to be a valued customer of at least 5 years, but will not be disrespected by a new hire with an attitude. Cont. 1:14AM 6/2. The very next night after. The same woman was working. She looked at me and said "We still don't have meatballs" as to which I replied, "I will be getting something else" to which SHE replies with "I'm not going to serve you" she will be getting reported to anyone and everyone I can. She does not belong in customer service with her kind of attitude. I genuinely hope she loses her job.

Thanks to Courtney(should had ask her for her last name in case their are more than one Courtneys), who was on shift around 16:15-1645 or around that time today when I was there; Courtney seems to be extremely friendly; not saying the other employees aren't friendly either & want Courtney to know that if possible🤔

I stopped in at midnight after a long busy shift at work. HANGRY and almost falling asleep standing up. The gentleman working was very friendly. Thorough and made sure my sandwich was perfect not just haphazardly thrown together. It was delicious. And his customer service was excellent. His work area was clean and he made sure to use the freshest veggies possible. The little things are appreciated

Great customer service. Leslie made my sandwich and it was veggie very tasting. She is very caring, professional and great service. I left with the a smile thank you Leslie. I have always great experience with the rest of the staff here. The boys staff hold it down when it’s busy they move the line very efficiently thank you

Service was excellent from the employees communication was outstanding facilities were exceptionally clean. All employees had great attitudes and the manager came through two or three times during the entire process and was very cordial with everyone in the store. Food was fresh crisp, and tasty. Definitely a two thumbs up and a five-star experience. Congratulations to the subway at Mount Vernon for making fast food an enjoyable experience.

Im going to bought 2 subsway There is a lady I did not menshion the name When she is make 3 times when she picked saled She have long long hair 3 times tuch hair in my subsway Of course i did not buy Very stressfull experince 😭😭

Throughout the years I have been frequenting this exact Subway and I have always had nothing less than excellent service and food up until last night when I asked for 3 different menu items and I was told that they had none of the above, to the point where I walked away. As I was exiting the building, I was told that "I didn't have to be rude about it" this experience (which I have never had until now) kind of took me by surprise. I will still continue to be a valued customer of at least 5 years, but will not be disrespected by a new hire with an attitude. Cont. 1:14AM 6/2. The very next night after. The same woman was working. She looked at me and said "We still don't have meatballs" as to which I replied, "I will be getting something else" to which SHE replies with "I'm not going to serve you" she will be getting reported to anyone and everyone I can. She does not belong in customer service with her kind of attitude. I genuinely hope she loses her job. I now doubt that I will continue to be a valued customer after so many years because of this one woman.