Subway

Whenever I order extra ingredients it seems like I ordered hardly any, based on the amount I get. I ordered extra Lettuce and it hardly had any Lettuce on it. The app orders make it easy to order MORE, REGULAR, OR LESS ingredients and when I order MORE I hardly ever get more. Even when I tip. Why should I tip if I don't get what I ordered?

Been going here since it became a Subway, NEVER AGAIN! 2 days ago witnessed an employee go into a sneezing fit while making a sandwich, she did not cover her mouth or even turn away from the food, after sneezing right into someone's sandwich she wiped her nose with the back of her hand and continued making the sandwich! what's worse is the owner (everyone's favorite ray of sunshine) was making a sandwich right next to her and witnessed the whole thing, he didn't say a word! There's plenty of reason to avoid this Subway, witnessing the owner not calling out his employee for health code violations is number one.

Ordered a 20oz Soda as part of a meal deal and the owner gave Me a cup of soda and said that's what I ordered. The app clearly shows a 20oz plastic bottle of soda pop when I made the order. The owner was reluctant to accommodate this request and stated I was to blame !! Really Dude ?? Bad business and attitude from Pukalani Subway .

I ordered online for later in the day, but the email confirmation said I both ordered and would pick up the next day. I tried to call to correct the mistake, no answer. Went in anyway and the guy almost didn't give me my paid for order. Luckily another worker knew about the glitch because it had happened to her boyfriend and honored my order, though I had to go through and order everything again in store. Not going to order online with Subway again.

on the menu board Chicken Wrap cost is $12.29 when we went to check out the price range up $15.00 I asked the cashier why bc menu board sat $12.29 that’s the price $15.00 owner standing inside and did nothing FALSE advertisement we won’t be going back so sad bad customer service

I used to go to this subway all the time for lunch and there was a nice young man that gave impeccable service. I tried going to dinner there tonight and there was an middle aged gentleman working. He was incredibly passive aggressive to the other worker clocking out. The vibe was already weird and he was visibly frustrated, he was incredibly impatient with me a customer and demanded to get my vegetables as my sandwich was still in the oven, I said that I didn’t want to do that it would be too complicated to remember, he argued back I felt weird so I just left without my sandwich. I was really not a fan of this man’s demeanor all in all he made me uncomfortable from the second I walked in the door. I went back to the foodland to get something else for dinner and struck up a conversation with one of the employees. I said I just had a bad experience at the subway and the foodland employee then described the man. They said it was the owner and they had bad experiences with him as well. If this is true, I am really sad to see an owner treat his employee so bad, and then create a environment so bad that he is literally driving customers away.

Major shout out to Harris and Jack. These poor kids were cranking out delicious sandwiches in over 100° and were still so nice. I'm leaving a one star review in the hopes that the owner/manager sees this and realizes it's not okay to make your employees work in that kind of heat. Like seriously, go buy some giant fans or something that's so uncool, literally.

The staff was not friendly at all! I ordered 3 kids meals, all the bread for the sandwiches were different sizes, they proceeded to help the people behind me without asking if I wanted anything else which I did. The cashier was in such a hurry to get my money that I couldn’t understand a single word she said. Not even a thank you after I spent $30 and I had to ask to grab my own drink. I really should have left my food there and walked out. Worst service ever and I will never go back.

Buyer beware... it's the same great subway, with a really rude, unprofessional service, grouchy owner that decides to work behind the counter almost every day. He's literally the reason I stopped going there, and I even forgot that he was the reason until I came back and he snapped on me. Subways is probably my favorite fast food place... which is the only reason I didn't lite him up - Just stat clear of this franchise location.

Where shall I begin? Three people ahead of us ordering 1-2 sandwiches each. Five workers and it took us almost 20 minutes to get out of there. Maybe they were training new workers, but give us the warning, or have an "In Training" name tag. Next, the workers were not getting enough direction from the owner/manager, so they had the deer in the headlight look on their faces. Well we finally get our three sandwiches, and two were on hard, day or two old bread. Oh, and the churros were the absolute worst I've ever had. Since that was my first Subway churro, I'm not going to blame the location for that faux paux, since I can't make a comparison, to any other Subway. Maybe all Subways have subpar churros?

Negative 1 star if I could. App not working. Went in to order. 1 guy in line ok I'll wait. After Its my turn, no acknowledgement they go on working. I ask, can I order to the teenager. He mumbles there is an online order. The old man next to him doesn't even raise his head or say anything. I felt sorry for the kid having to work at this establishment. I wait a bit longer. After being patient I can't wait any longer so I told them I'm leaving already, they said have a nice day. BEWARE OF THIS LOCATION!! SUPPORT LOCAL INSTEAD!!! (By the way this is not the first time I had a negative experience here).

Prices on the signage doesn't match the prices on the register, horrible attitude, shady business. False advertisement, especially on prices and employees act as if it's normal for the price to increase when you get to the register.

The manager, an older lady, was very rude and unprofessional. Pre-ordered 20 sandwiches on mobile app and when I went to pick it up, she gave me attitude and starting scolding me about placing such a "big" order. I told her I placed it over an hour prior. She said I should have used catering, but I told her catering does not offer foot-long sandwiches. Then she said I should have called it in 24-hours prior. Of course, I tried calling the restaurant 4 times to confirm my order and no one picked up the line. I told her I was picking up food for my crew that has been working a large wildfire 24/7 and she just turned her back on me and walked away. It was just 20 sandwiches, but she acted like it was 200. For someone that is in the business of making sandwiches, this manager was very unappreciative of the business we were providing her store. It was such an inconvenience for her to actually do her job. Our guys are out dealing with a fire that threatens lives and properties and she was crying about making 20 sandwiches, which were very simple (all Turkey/ham, lettuce, tomato, pickle, and mayo). I was told my order would be done in 15 minutes and it took over 30 minutes, she basically put the order on the bottom of her list and helped everyone else first. The manager never once apologized and ended up "disappearing" afterward. However, I do want to give her employees credit. THEY did a great job of getting the order done and I give them even more credit for having to work for such a horrible manager that probably doesn't treat her employees very well judging by how she treats her paying customers. Think twice about eating here.

This hole-in-the-wall Subway is located in the Pukalani Terrace Center. The second you open the door, you're hit by the familiar "Subway aroma". The dining area has limited seating, even prior to covid. Social distancing is a little difficult as the space to order surrounding the display case is very compact, the line holds about 5 people with maybe room for 1-2 more in the dining area. The sandwich artists here are friendly, efficient and work quickly to get your custom sandwich made. I greatly appreciate their hard work. Lunch hour tends to get busy, however the line typically moves quickly. I've had quickest service just before or shortly after lunch.

This is the only place to get something to eat up country that is halfway decent in price, but not Service ever, I don't know why this establishment always has the rudest sandwich makers, they are all either in high school or just about out of high school, but they never smile they treat you with such high disrespect And miserable people young adults, the manager Betsy is such a failure, she is setting her way. Absolutely zero customer service skills. She simply does not care if the workers have done a lot of things wrong. They will talk about you in line while they are making sandwiches and that always happens, they do not pay attention to your order so you have to repeated Newbert times and they still don't get it right, because they simply don't care. I don't understand why one has to put up with all this baloney. I really hate it. I mostly order my sandwiches for pick up on the mobile app, but it's truly a pain if you have to stand in line because of the rudeness and the same thing. I'm going to this location! I'm sick of having to put up with all this for nothing, it's a simple sandwich and a simple task and these workers are lazy as can be zero enthusiasm let alone courtesy, Mark doesn't seem to care either because he does not tell them anything, the subway about three times a week, so this is why I know all this. The previous owner, Tony Corona had it together, but he sold the business to the individual and it's terrible, the whole Customer experience is very l undesirable.

One star for Subway employee GAGE! This kid has a total attitude problem! My 6-inch was clearly not a 6-inch it looked so small so I asked politely if I could please have another 6-inch bread (I'm getting my moneys worth) and he rudely picked up the piece and threw it in the trash rudely! He can't even say "sorry, yes it was cut wrong" he was a trip! He knows how to make sandwiches, I'll give him that but if you request something different, he just throws an attitude! That's not customer service that's being straight rude! I guess that's what happens when you hire youngsters, they don't know the meaning of customer service.

Recently moved up county and came here for breakfast since its one of the few places up country thats open early. The staff is really nice and the place is kept clean. I would recommend this location.

Don't ask for it your way because it never comes that way. Such an aggravation and waste of money and time. Don't ask for "easy Mayo", "light on the Mayo" or anything similar because they don't care one iota.

I'm a regular customer that loves subway- It's really disappointing that subway app doesn't work. You try to explain to the employees working there about trying for the app. They don't care. Don't sign up to work in the service industry if you don't want to engage in customer service. Their lack of care to service and just keep pointing customers to an app so they don't have to do any labor. Subway owner needs to accept some walk ins, I've gone and the employees are just standing around. I literally have gone through the app multiple times for thirty minutes or plus when an employee could have just helped on case to case scenarios.

Excellence in sandwiching. Pleased. Pleasant Ambiance. Top notch application of Salt & Pepper. Cookies. Iced Ice. Not Water. Aromatic. Attentive to my needs.

Was surprised that they do not honor Veteran's as other subway stores. I had thought it was a corporate policy for all subways but I guess it's up to each one.

Great quality subs! Friendly staff, my favorite lunch stop! I recommend this subway to everyone

It's too bad how one employee can ruin a business. From the time I get there the employee could care less about customer service. Not even a good morning. Just stands there disgusted as if I bothered her morning prep. Really? The sign said open. Starts asking questions in rapid fire. Toasted my bread only half the time it was supposed to be toasted. Then forgets my requests after she asks all the questions. So I gotta repeat myself. Spills half the olives and just sweeps it off. So I get like 5 pieces of olives on my sandwich. Forgets the bell pepper but didn't want to deal with the attitude a this point. The girl that rings me up is super pleasant and says thank you and have a nice day.

This Subway is located in Pukalani at the Pukalani Terrace Center on Pukalani Street. They're open at 7:00 a.m. & closes at 10:00 p.m.. What can i say its a Subway fresh sandwiches fresh salads. I like that you can get a different variety of fresh bread. You can choose between a six inch or foot long size sandwich. They also do catering so if you want to take a platter to a get together Come here and get a platter of a variety of sandwiches. Its a nice and healthy choice. The one thing i like is they sell COKE products. Yay that's a major plus for me. Friendly staff and fast service. This place can get busy at times. We don't have a lot of restaurants upcountry so just be patient... Prices are pretty reasonable.

I went in on August 22 around 1pm. They were busy. They were also so nice. Group of 3-4 young dudes and everyone said hi as I walked in. They waved at my baby and were very pleasant. Food was made quickly and I got in and out of there in 5 minutes. Subway is always an easy lunch for me but the people working today were so pleasant and enjoyable. I hope they all do good in life. Thanks my braddahs.

tuna sandwich is delicious when you make it the way I do!!!!

Idk what to say. The phone number is inactive and this sandwich is gross. I just had surgery and this was supposed to be my first meal all day.

pukalani subway had been my go to place to eat for the past few years. recently they have had staffing issues and the poor employees have been working so hard to give the best service possible. i've watched them get yelled at just for simply asking other customers to wait outside (with 3 customer limit in the store). i see other people leaving reviews about the app not working, and complaining the employees aren't fixing it. i hope they can realize this isn't the employees fault. they don't make or control the app. just a friendly reminder to treat food industry employees with respect. they are human too!

this review is JUST for the Pukalani, HI location only im giving a 'good' * review. tho this location is very fast and always clean im not happy in the way that the counter help leaves their gloves ON while doing other things than making a sub in the past (a lot, for yrs and yrs) i have noticed the same things. and even now in the days of covid what i mean about leaving gloves ON is this... i have seen them w only ONE pr on for multi guests orders. plus i have seen them go from making a sub to the register and accepting cash/giving change, all while still wearing the gloves. i have in the past seen the person make a sub, take cell out of pocket, answer/talk and put it back, then move on to the next guest. while wearing the same gloves (that next gst asked the counter helper to change their gloves, they did but only after being asked to). my most recent visit with her long ponytail flowing behind her down to her fanny, makes my 2 subs and puts into toaster, then her apron falls to the floor, while wearing her gloves she picks it up and reties it around her body and then moves onto her next guest, all while still wearing the gloves from making my 2 subs. while the vegi girl was finishing mine and next gst sub in toaster, my sub maker comes to cash me out. while still wearing the gloves. i used a card so no money chg hands. after i left, i dont know if she chgd the gloves or not. as i said, its been yrs at this same location. i have not seen these practices at other locations.

Ordered online. I paid for double meat and double veggies. Got home and opened it, it's made regularly. This is the second time. Maybe the app just doesn't show the extras or the workers don't pay attention to detail.

This is my neighborhood subway & all the staff are great, the place is very clean with excellent covid precautions. My only issue is the shrinking options with roast beef and my favorite Club sandwich apparently gone for good - however the brown mustard has returned, so perhaps there is hope for roast beef.

So today my daughter and I went to get some sandwiches. Normally the sandwiches (when toasted) are amazing. But for some reason it wasn't great at all. I told myself maybe it won't be that bad. But it was super soggy. Threw away my whole entire ft long. I was pretty pissed that I had to waste $14 on my meal when it was pretty bad.

Love this subway always clean, quick service and great staff. The only complaint I have is that the ac is always so high! I always have to take my sandwich as takeout. Love the chip options my fav being the oven baked cheddar and sour cream. I used to always get the spicy Italian but tried the roasted rotisserie chicken on the Italian herbs bread. Def try it!

I got outstanding service! Food was nicely prepared. The kind girl, I think her name was trinity was so helpful with my choices. I would be definitely coming to pukalani subway again.

1st off you gotta walk in this location because we tried online ordering and was a complete mess! So you walk in and social distances is practiced, well this is where the issues start. I order a cold cut combo and the meat is pre pack per sandwich. So this professional sandwich maker grabs a cold cut pack and leaves one ham behind. So I'm shorted there. Next he slides the sandwich over to the next guy, now I order a turkey salad with all the veggies. Now I have both pros making my lunch tag teaming me with question on how I want my shit?! So I tell one ALL THE VEGGIES. While the other guy finishes my shorted sandwich. I am then asked how much turkey for my salad? So I'm now like idk! Whatever comes in the turkey salad? He should be the trained worker?! So I get home already irritated and the salad has no onions,bell peppers, couple leaves of spinach. So all in all Subway should have these workers trained correctly so they know what the hell they are doing instead of throwing them on the line untrained and unsupervised! This is the worst Subway on Maui hands down!

I probably don't have much to add and I wish I remembered the persons name who made my roast beef footlong, my favorite but aside from making a great sandwich with generous amounts of veggies(not all subways are the same believe me) very generous and with an absolute friendly demeanor and when asked if I wanted chips I told him looks like mine are all out he went in back and got it for me! Have you ever asked if there's more in back at any store only to hear no without checking and you get the feeling....anyway I left the biggest tip I ever did at a subway and I told him why. Small and I'm sure it can get busy around the usual times but it's a refreshing change.

We have never tried Subway until we came to live in Pukalani last August. So we tried the pastrami sandwich with guacamole. It was really good! Haven't tried any other ones yet. Just love the way they make the guacamole sandwich!

Thank you to Sara and Kapena for still making sandwiches for us, even though we came in late! You guys are the bomb! Sandwiches were onolicious!!

I go to subway at least twice a week, and every time it's very enjoyable and everyone is super nice. every time I go in, I ask for the cheese to be melted over the bacon( yeah yeah, it's anal) and they're happy to do so. Today the MANAGER with long white hair in a bun was working , and I asked if he could put the cheese over the bacon for me, and he looked at me and said "nope, that's not how we do it" and I let him know that that's how they do it for me every time, he than made a big scene about how he'll have to toast the bacon by itself first before he puts it under the cheese? So I just said do it normally. I know this isn't a huge deal but as a manager I would expect to have a simple request done to have a happy costumer. SUPER disappointed in management.