Avery T.
Google
I rarely leave reviews, but my experience at Sugar Bowl was so bad that I feel obligated to warn others.
From the moment we arrived, it was clear this resort has serious management and staffing issues. The front desk was disorganized and rude, no one seemed to know what was going on. We waited over an hour past check-in time for our room, with zero communication or apology. Lift lines were a complete joke. Poorly managed, ridiculously long, and made worse by constant lift breakdowns. The staff on the mountain were either nowhere to be found or totally uninterested in helping guests. Safety clearly isn’t a priority here either, I witnessed multiple near-collisions due to staff ignoring overcrowding on the slopes.
This place is run like they’ve given up on even trying to deliver a decent experience. Sugar Bowl charges like a top-tier resort but delivers third-rate service at best. I will never be coming back, and I’ll be telling everyone I know to stay far away.