Sugar Hotel

Me & my wife stopped here for a night during our time in Cape Town & it was great. Our room was clean, reasonably priced & service was pleasant. The breakfast in the attached restaurant was also very good. I plan on staying here again in the future.

Hotel Review – Room 6, Stay on 9th August 2025||As a travel agent with 36 years of experience in the industry, I must express my deep disappointment following my recent stay at this so-called 5-star boutique hotel. In all my years of travel, this property stands out as one of the most underwhelming I’ve encountered in its claimed category.||Frankly, I have no idea how this hotel continues to rate itself as a 5-star establishment. Perhaps it once met that standard when it was newly established, but it certainly does not any longer. At best, I would rate it a low 3-star—and even that is generous.||The property is in dire need of a complete refurbishment, top to bottom. The overall appearance is tired, and the facilities are not maintained to the standards expected of a 5-star hotel. The carpets are stained and filthy, the walls need repainting, and much of the furniture is clearly worn and outdated.||We arrived at 11:30 AM on a Saturday and decided to have an early lunch and a bottle of wine. However, the restaurant and bar were both closed—an unacceptable situation for a weekend, particularly at a hotel claiming 5-star status.||The room (Room 6) was equally disappointing. The wash basin was cracked, and the overflow valves were dirty and covered in grime. I attempted to take a bath before going to the ballet that evening, only to find the bath had not been cleaned and had a visible scum ring. The toilet brush was rusted and unhygienic—another detail that should not be overlooked in any hotel, let alone a luxury one.||I reported the condition of the bath to the receptionist on duty. Although he was apologetic, no effort was made to send housekeeping to rectify the issue.||The outdoor areas were also neglected. The patio furniture and decking were in poor condition, with damaged and filthy outdoor shading full of holes. It all contributes to a feeling of disrepair and lack of care.||I stayed in Room 6 on the 9th of August 2025. Based on my experience, I would absolutely not recommend this property to any of my clients. As the owner of a travel agency, I am extremely cautious about the properties I suggest, and this hotel does not meet the expectations it claims to uphold.||What an absolute disappointment.||||Yours Sincerely||Sean Garret Nagel

Very disappointed in the manager from Sugar hotel. We made a reservation for two rooms for two nights and wanted to make date changes due to unforseen circumstances. Called probably 10 times without any luck, spoke to a guy named George who tried to assist but did not handle reservation. Then we called again the next day and spoke to a very very rude person who did not even tell me his name, I asked who can assist me with the date changes and he said the owner will handle that. When I asked for the owner email or phone number he starter swearing and saying that I can handle the problem on my own. He raised his voice and said extremely rude things. We ended up cancelling our reservation because we already had a bad experience before we even set a foot in the hotel.

I advise book this hotel at your own risk. 1. Poor customer service they also lie it's a five star hotel it's just equivalent to a guest house. 2. Misrepresentation on the internet their have no division with toilets and bathrooms they are like prison cells. 3. They make it complicated for you to cancel the booking just to frustrate you.

Terrible hotel! |Secure parking is not guaranteed, only 4 spots available. ||The small room, is clearly an old massage room that has been fitted with a shower and toilet. There is no privacy in the room and hardly any space to even open a bag. |It is not suitable for human habitation. |The one small window onto the side street makes it feel as though you are in a prison cell. |The aircon was not working and they were unable to fix it during our stay. |The breakfast was of low quality and we could not eat it as it smelt like old oil. |The doors to access the balcony area were also locked after hours. So if you want fresh air, you have to go stand in the side street. |Then there is also no real coffee machine in the whole hotel not even filtered coffee.|I have no clue how this place has received so many good reviews. |The manager just replies to all bad reviews saying the person is lying. |Well in my case apparently only half my complaint was true. |I hope this atleast stops one person booking this terrible hotel. |And if the manager would like to tell me what i was lying about, that would great aswell. |

Disappointed at room mould on roof and shower aswell. Staff very friendly and only reason for higher rating

This is a beautiful boutique hotel that is in close proximity to Green Point stadium on a very trendy road with good restaurants and trendy shops. The service received was very good and the food in the restaurant for breakfast was delicious although I felt that the menu was a bit limited if I wanted a prolonged stay. The room, which to be fair was called a small room was a little bit smaller than I had envisioned with no walls separating the bathroom from the room.

Very neat, easy access. Friendly staff. Beds are nice and soft and room is spacious.