Sugbutel Family Hotel

I booked 2 rooms and paid bank to bank when I was in Africa so we have a place to stay when we arrive Cebu. Booking was done online. We made calls. Staff are so accommodating. Our flight was moved 5 days later. The hotel staff has no problem moving our dates. They were so accommodating. Serving their clients are more important for them than the booking. Room was nice, clean, and tidy. Airconditioning works well, TV, shower, etc,,, were good. The price, very affordable. They provide free simple breakfast, and you can have it from around 5am.

Stayed only 1 night before the return flight. Walkable from the bus station North ( +/- 500 m ). Room basic but everything you need, air conditioning and water jet shower ok. Breakfast simple but available early. Price correct.

Got checked in immediately. No hassle and was fast. Room was clean and aircon was nice and cold. CR was clean but shower/faucet was broken as in they would both be running, the mechanism to turn the faucet off and only have the shower running was broken. Bed was firm but bedsheets were super loud so we did not sleep all that great the whole night, pillows were also a bit flaccid, they collapsed when you laid your head on them. Breakfast was decent but no options, only one set meal and either coffee or hot chocolate but it was served fast because everything was precooked. I love that this is THE place to stay if you have an exam with Misnet because it is literally the same building. Not the greatest hotel but I guess it will do if you have no other options. Check out was fast as well.

Sugbutel is best due to its proximity to SMCity Cebu, the Cebu North Bus Terminal, various inter-island shipping lines. Hotel rates are cheap, with rooms very clean and continuous hot-water supply! If your room is facing the main road, you can get used to traffic noise outside, by having your own earplugs or headsets. But the most loveable experience was the 1st-Friday Catholic⅚ mass celebrated in the main-lobby. I wasn't expecting that at all, very intimate! There's ample parking around with Security Guard on duty 24/7. I wish to come back very soon! Thank you Sugbutel Staff!

Rented 5 rooms for the family and I was not disappointed. The rooms that we stayed in were recently updated and looked very nice. It was very decent for the price and the beddings and towels were better than most. The location is very close to SM and not that far from the Basilica. It also about a 20 minute drive to the airport. It is also located near a bus terminal that brings you to Mactan airport.

Sugbutel Family Hotel provides comfortable accommodations at an affordable price. Highlights include: - Warm, respectful and helpful staff - Reasonable rates with breakfast for two - Compact rooms suitable for smaller families - Basic bathroom amenities with hot water Areas for improvement: - Additional towels - Soap dish - Insect control - Lobby dining policy - Air-conditioning unit efficiency Overall, Sugbutel is ideal for overnight stays.

Very disappointing , the receptionist is not considerate...just check in now may 2, 2025 at 11pm...not accomodating at all, not recommendable...never again!

Checking in was possible even if I didn't have a reservation. Had to wait about 4 hours (until 7pm) before getting my assigned room because they said that all were booked at the time, even though it seemed unlikely to me because it was already past the usual check-out time. The room was more than spacious enough for me (solo) and could accomodate up to 2 adults and a child. The ACU started as soon as the power came on but only began to cool the room around 15 mins after. The room floor felt sticky and I checked if there were disposable slippers that came with the room, but there weren't any. The bathroom floor felt even stickier because I had to go in barefoot. The shower area still had dried soap and shampoo on the floor, which went away as soon as I flushed it with water. The toilet's water supply was disconnected and I found that the hose from the valve wasn't installed properly. I called room service to request for a pail and dipper (tabo) and have the water line checked. They checked it twice but didn't actually try anything to fix it (I doubt any of them were maintenance people, judging from their appearance and actions). Hot water wasn't available on either the shower or sink even though the heater installed was ON. There were multiple times when the power flickered through the night hearing snapping sounds from outside, close to the wall, like the flipping a breaker switch. The best thing about it is its location, being close the the pier (I was staying overnight for an early boat trip out of Cebu) and a couple of malls (SM City, Robinsons). Overall, a below-average place to stay for the price and I wouldn't recommend this to anyone unless they have no better options.