Suginoi Hotel

I stayed at this hotel for 3 nights with my 9 month old. We drove up to the Hoshikan building and the staff took our luggage while my husband parked the car. The car park is a 5 minute up hill walk from the hotel and free to park in. As the facilities and services are widespread, the hotel offers shuttles around to these areas. We didn’t utilise any as we were happy to walk. I found Suginoi hotel to be very family friendly. Our room was spacious and they could provide a crib for an extra charge. Upon request, we were provided a baby bathtub. A yukata and slippers were even prepared for our child. Breakfast offered spectacular views and staff were so kind and attentive. There was a large food spread with even a baby food section with a microwave to heat it up. The onsen was the nicest I've been to with lots of different baths. Towels were provided and the staff did a great job keeping the area tidy. There is also a gym, but you do need to wear indoor shoes while inside. These could also be rented for ¥550. Across the road is a 7 eleven and coin laundry which was very convenient. It was such a good experience I would highly recommend this hotel.

Loved the facilities at this place! The public bath area was our favorite spot. The Dinner and breakfast buffet was also a major win—so many choices from! It kept our whole family happy. If you like a hotel with good amenities and great food, you can't go wrong here.

Drove to the hotel so location wasn’t an issue but what a luxurious resort stay for the family! The dinner buffet options were plenty with roasted beef, seafood and plenty of alcohol options. The indoor water slides and wave pool provided much entertainment for kids and they definitely enjoyed it. Bedrooms were comfortable and relatively newly renovated so we enjoyed the stay a lot. Will definitely drop by again if there’s a chance!

While the hotel has the scale and facilities of a major chain, our stay was severely affected by a serious issue — our room was infested with bed bugs. This was extremely disappointing and completely unacceptable, especially for a well-known international hotel in Japan. To be fair, the staff were extremely helpful and courteous, and they eventually moved us to another room the next day. However, the damage was already done. A problem of this level should never occur in a property of this standard, and it ultimately overshadowed our entire stay.

It was our first trip with our 18-month-old baby, and we had a truly wonderful time. The staff were very friendly, and the variety of facilities kept us entertained throughout our stay. Enjoying delicious meals with a great view was also a healing experience for us as parents. We would love to come back again, this time with our parents.

The Onsen facility and quality of water was really good. The dinner and breakfast also was really good. The staffs were also very kind.

The place is too big for us to walk around during cold days. As some walk way not cover, but they provide umbrella. The rooms are big, very clean, hot spring spa area provides towels and wash up products. Excellent buffet dinner and breakfast. Will come back and stay again and highly recommended.

The 宙館hotel room is new and clean with modern design. The bed is comfortable. We are travelling as a family of 5 including one baby. When I booked the room, I mentioned it’s 3 adults, 1child and 1 infant. Just 3 bottles of water is given. There is only two adult and two children tooth brushes in the bathroom so one adult need to use the kid one. The onsen is good on the 13/F 宙館. The most disappointed part is the dinner part. When I checked in, I noticed there is nicer restaurant in 宙館, so I asked the front desk if I can pay more to go to the closer restaurant as I travel with a baby. The front desk said no. I explained that I couldn’t choose the nicer restaurant when I make the reservation. The front desk staff said we cannot change even I m willing to pay more. Anyway, we went to the ceada palace to have dinner. The place is really crowded, the air conditioning is not working well n feeling too hot inside, There is no napkin provided. The most important is the food quality is not good either. We don’t enjoy eating there at all. In a conclusion, we haven’t been visited the hotel 10years ago and our experience was really good so we come back again, but this time is so disappointed about paying 96,000 yen for one night in exchange not very fun experience. I won’t recommend my friend to come.