Suginoi Hotel

It was our first trip with our 18-month-old baby, and we had a truly wonderful time. The staff were very friendly, and the variety of facilities kept us entertained throughout our stay. Enjoying delicious meals with a great view was also a healing experience for us as parents. We would love to come back again, this time with our parents.

This was our fourth time in this hotel, and Sorakan was the best. Our family had the great time from this stay. The food of buffet and the facilities of the hotel are very nice. We'd like to come again soon.

The place is too big for us to walk around during cold days. As some walk way not cover, but they provide umbrella. The rooms are big, very clean, hot spring spa area provides towels and wash up products. Excellent buffet dinner and breakfast. Will come back and stay again and highly recommended.

The 宙館hotel room is new and clean with modern design. The bed is comfortable. We are travelling as a family of 5 including one baby. When I booked the room, I mentioned it’s 3 adults, 1child and 1 infant. Just 3 bottles of water is given. There is only two adult and two children tooth brushes in the bathroom so one adult need to use the kid one. The onsen is good on the 13/F 宙館. The most disappointed part is the dinner part. When I checked in, I noticed there is nicer restaurant in 宙館, so I asked the front desk if I can pay more to go to the closer restaurant as I travel with a baby. The front desk said no. I explained that I couldn’t choose the nicer restaurant when I make the reservation. The front desk staff said we cannot change even I m willing to pay more. Anyway, we went to the ceada palace to have dinner. The place is really crowded, the air conditioning is not working well n feeling too hot inside, There is no napkin provided. The most important is the food quality is not good either. We don’t enjoy eating there at all. In a conclusion, we haven’t been visited the hotel 10years ago and our experience was really good so we come back again, but this time is so disappointed about paying 96,000 yen for one night in exchange not very fun experience. I won’t recommend my friend to come.

One of the best hot spring hotels in Beppu, this place offers an exceptional experience for visitors. We stayed at the newest hotel building, Hoshi, which opened in late January 2025 and boasts modern facilities with a luxurious touch. The Hoshi building is designed for convenience, allowing guests to enjoy a buffet breakfast and dinner in the same building. The buffet featured a variety of local dishes and fresh seafood, prepared with care and full of authentic flavors. The dessert section was impressive, offering a wide range of options that were not only plentiful but also incredibly delicious. The atmosphere was relaxing, and the sunrise views from the hotel were absolutely breathtaking, adding a magical touch to our stay. Whether you're looking for great food, stunning views, or a relaxing hot spring experience, this hotel truly delivers.

Second time here (first was over 5 years ago); stayed for 4 nights. We had a family room with bunk beds; overall definitely a bit small for 4 pax, but otherwise functional, clean and with enough hooks for clothing. Staff were also kind enough to provide us with extra pillows when requested. We had a breakfast and dinner package where food was generally good, but the menu was static throughout our stay and they appeared to have cut down on upmarket items from last time (although our previous stay was during Christmas, hence that may have been an anomaly). Onsen was expansive and had superb views of Beppu. There is a frequent shuttle bus between the train station and resort, although it could have had longer running hours during late spring. Overall still a highly positive experience, and we would be happy to return.

Pros All inclusive pricing (drinks included) Cons Food is mediocre at best, cold grilled fish, not enough variety (this is not a Cesar’s palace) Staff is overwhelmed by the volume of people Taking a van to spa/restaurant in 50 degree weather outside. Takes too long to dine or bath, unless you stay at pricier wing. Room doesn’t have any towel bars except one for the shower door. Don’t offer enough amenities for $200 plus rooms. Not enough chairs for the room. Blind is used for the partition between the sink and the beds, it would wake you. Conclusion Beppu doesn’t offer much lodging to choose from. It is simply a countryside town. Please look carefully when you book.

The hotel building we stayed in was one of several on the resort property. Driving to the property was easy, and parking was free. The room was spacious as compared to most other Japanese hotels, with enough room for two luggage. WIth ensuite bathroom, it was comfortable and had all the usual amenities. The onsen and swimming pool were in the next building (about 4 mins walk away), which was also the same place for breakfast and dinner. Both breakfast and dinner were buffet style, like a smaller version of a Las Vegas buffet, but with equally good spead and nice food. I would highly recommend dining there (it was only 3,000 yen per person that evening, very very good value). Good stopover hotel for any drive holiday on Kyushu.