Suite Prado

This was our second stay in this great little hotel. It’s right in the centre of Madrid, so close to all the attractions. ||There is a great coffee shop just across the street for breakfast, and plenty of bars and restaurants nearby. We loved going for aperitifs in the rooftop bar on the ME Madrid Reina Hotel just up the street.||We had a junior suite on the third floor, which was clean and spacious, with a minibar and very efficient aircon. Despite facing the street we heard no noise at night.||The hotel has no bar or restaurant and the lobby is tiny. But with so much to enjoy on our doorstep, this was of no importance. I should say also that the staff are very friendly and helpful.

A perfect massive hotel room with all cooking materials supplied. Little fridge. Stove. Utensils. Large flat screen smart tv. Great amazing Air Con! big queen size bed slept like a baby. Bath tub and shower. The bath is awkward as you need to stand inside it to turn on the taps! There is a half glass partition which could be a real issues for young people or mobility challenged . Not sure why this is designed so poorly it seems dangerous.

It calls itself 4 stars, but in reality, it's like a 1 star hotel. The service is non existence, there's like no housekeeping. You wash your cups daily, and every day, they might change your towels. If they did, it's forever 2 towels when there were 3 adults. They helped save earth by expecting you to share towels. The room is noisy as there is no sound proofing. You can hear your neighbours talking through the night. The TV doesn't work, when told, the reception said that we do not know how to operate!! We got him to try, in the end, he said he can't do anything about it. The room is really warm, if we were to up the fan speed, the machine made so much noise that we can't sleep. The water was hot, we needed to get the reception to adjust it. In the end, the water pressure went really low. We had been to so many hotels in Europe and Asia, this hotel is the worst. The reception might be polite but you can't get them to solve the many problems that this hotel has. The room has mosquitoes too, and the reception told us they can't do anything. Really really lousy, for a £260 per night room. Lousy is the only word to describe it.

My family and I stayed for 3 nights here. This is one of the worst hotels I have stayed in. The only plus point is its location which is near to Sol Metro Station. Other than that, it is a long list of negatives: 1. Noisy air con - a loud rumbling sound appears whenever the air con speed is switched to "2" or "3". Sounded to the property manager who offered a room meant for 2, too small for my group of 3 adults. In the end, we could only leave the air con speed at "1" throughout our stay. 2. Noisy - contrary to info presented at booking, the rooms were not well sound-proof. I could hear clearly the conversation of people staying next to my room, past midnight. People at the restaurants next to the hotel continued to party till 4-5 am. It affected our sleep throughout our stay. 3. The water in the shower was too warm. When told, the property manager suggested that I did not know how to adjust the taps. It was until I insisted that the room attendant come to my room that they agreed it was the hotel's problem. After fixing it, the water pressure became too low. By then, I have given up asking them to fix the problem. 4. Extremely poor service - while the property managers on site were all polite, they couldn't resolve issues or did not do what they promised. The TV remained in non-working condition throughout our stay despite them promising to resolve. While some may think that the issues above are trivial, I think these are basic expectations for a hotel that charges up to £260 per night.

We had a junior suite on the 3rd floor facing the small street for 2 nights which was spacious and well appointed. We were genuinely surprised at how big the room was and very happy to have a few kitchen implements to use. However there is noise at night emanating from the nearby bars which may affect your sleep if you don’t wear ear plugs like me. The rooms at the back would be better as while there was a small balcony on ours, we didn’t use it.|The bathroom is quite small but adequate. Staff are very friendly and helpful as previous reviews have stated. Luggage storage and having a kettle in the room were key factors in choosing this hotel plus the area which is great. If not for the noise at night I would give it 5 stars as would stay here again in a room at the back.

Excellent geographical position. Friendly and helpful staff. Very good breafast served in our bedrooms.

I stayed in this hotel for four nights with my family (my wife and two daughters) in early April 2024.|We found the hotel to be great accommodation for a short break in Madrid. It is extremely well located with all the city centre sights in easy walking distance. |The staff at the hotel were very welcoming and eager to ensure that we enjoyed our stay. On arrival, check-in was easy, with the chap on reception providing a map and pointing out all the local sights as well as offering any restaurant advice if we needed it.|The room / suite was spacious with all the amenities you could require, including a safe and toiletries (including toothbrushes and toothpaste - which was very handy as my wife and I both forgot ours!). The beds were very clean and very comfortable. The rooms were cleaned daily with beds made and fresh towels, etc.|During our stay, my youngest daughter managed to lose two of her soft toys in the hotel (!!!) and the man on reception helped us and actually found them for us (avoiding disaster :-) ). I really get the impression the staff at the hotel really wanted to ensure we enjoyed our trip and that nothing was too much trouble.|Lots of great places for breakfast and to eat/drink very near-by e.g. on Plaza de Santa Ana, Calle del Prado, Plaza de Angel, etc and surrounding streets. Small, great, very friendly, coffee shop immediately opposite the hotel.|There is also a small, well stocked, supermarket located on Calle del Leon (about a 5 minute walk).|Really enjoyed the trip and our stay at the Suite Prado Hotel.

Excellent location, central to their old town and walking distance to a huge selection of restaurants, cafes, tapas places and one or two floor shows.||My room was on the top, 4th, floor and was an attic style which suited me. No view as such, but a huge amount of space, some of it unusable, due to the inclination of the attic.||Morning breakfast can be included for 9euros. It is a simple fare, coffee, juice, croissant and a crisp bread roll, yoghurt, cheese and some olive oil. Plenty for me and delivered to your room. There is no restaurant or meals area here.||Stay away from 403 if you can, directly opposite the staff work room and food prep area. it also received laundry deliveries at all hours and will wake you up, if you are a light sleeper.||The staff are pleasant and responsive.|I will stay here again.