Suitenhotel Parco Paradiso

This is one of my favorite hotels. The breakfast and dinner were both delicious, and the evening bar had a great atmosphere. The hotel itself is beautiful, and the room was lovely and comfortable. The staff were very friendly and welcoming. I truly enjoyed my stay and would love to come back again.

The staff member who was at the buffet had a very rude attitude. I arrived at the buffet a bit late while my family was already inside having breakfast. I went to serve myself some food, and at exactly 10:42 AM, the staff member approached me angrily and told me not to take any food. I explained that my family was sitting at that table and pointed them out to him, but he still refused. I then asked, genuinely and politely, “So what should I do now?” and he responded with a harsh tone, saying: “Next time, come earlier than this.” I swear it hadn’t even reached 10:45 yet. What made it worse was that there was another girl on the other side serving herself food at the exact same moment, and he said nothing to her. It felt unfair and disrespectful. Also, he was the only staff member who behaved this way — the rest of the team was very polite and welcoming.

I didn't stay, im writing frustrated about their buggy website showing only 3 abstract photos of a "suite" and asking for over +2000chf for a week. Just upper user experience has put me off working with you.

We took a room because it has a pool and wellness included in the price. But the the pool was closed, the saunas weren’t working and the bar was reserved, it wasted our last day of vacation and we weren’t warned in advance. Even though we got an upgrade the room looked boring and we even found some garbage under our mattress. This hotel was a let down, we got half of what we paid for without any real compensation.

My husband and I spent three nights at this property and enjoyed it immensely. We had a suite with a completely separate bedroom and a full size living area, both with incredible views of Lake Lugano and the town. The rooms and the bathroom were spacious and extremely clean. Although the furnishings and the decor are not updated, the size of the suite and the old world charm of the hotel totally made up for it. The full buffet breakfast is superb; very Swiss. The service is top notch and the staff are super friendly and knowledgeable. We had a car and were able to park in the outside lot every night. The hotel is just a few minutes up the hill from Lugano and easily accessible to town via a funicular and free train service both right at the back entrance to the hotel. Highly recommended.

I booked this hotel as part of a birthday treat for my wife and it did not disappoint ( with the exception of the Japanese restaurant with a separate review ). The customer service was very good and the room ( I booked a suite with lake view , which is highly recommended ) was very well apportioned and very comfortable. The breakfast was also of the highest quality - the hotel's high position providing spectacular views of the lake and surrounding area was the main reason I booked the hotel

Everything was perfect, the parking fees 10 CHF per day 5 min driving to Lugano city center The staff was friendly and supportive

We had a wonderful stay - very nice, helpful, polite staff at reception and restaurant, sparkling clean, comfortable studio, extraordinary breakfast in a high quality location. They provide free buss e-tickets. The only minus in my opinion was the temperature of the pool water- to cold. Lugano is a special destination. Thank you!