Suitsupply

Absolutely not recommending to buy anything from that business!!! Bought online, returned goods to Zurich store, apparently one item disappeared and nearly had to take legal action. Customer service absolutely useless, phone never gets answered, had to personally investigate to get my money back! Been lied to by customer service and also got pressured to decide within 3 days to accept a gift voucher as a result of their mistake. On top of that, prices in Euro are about 35% cheaper! NEVER EVER AGAIN!!!

The WORST company ever!!! A company that brands itself as a luxury company but in reality acts as if they have nothing to eat, Clothes that cost a fortune but are of super cheap quality. And when you contact customer service they do everything but everything to wear you down and to make you not do any business with them in the future. They are simply the worst company in the world with zero customer service. Even that is too much for them. You should be ashamed of yourself for disrespecting customers who have trusted you like that. You are not worth a penny!!!!!

This has been one of the worst customer service experiences I’ve ever had. Suitsupply seems more focused on making money at any cost than on treating customers fairly. I returned a shirt that got damaged during the return proces. Despite the label still being attached (as shown in their own photo), they claimed it had been worn and refused the return. Instead, they insisted on sending it back to me—why would I want a shirt that doesn’t fit? Not only is this frustrating, but it’s also wasteful and not environmentally responsible. I tried to suggest a more reasonable solution, like charging me a fee and reselling the item, but there was zero willingness to communicate. It felt like they were just stonewalling me. No dialogue, no flexibility—just a flat-out refusal to work with me. This experience has completely turned me off from the brand, and I won’t be purchasing anything from Suitsupply again. **I’m sharing this to warn others to think carefully before buying!** And no, I won’t be reaching out to customer service again, so please spare me the automatic "we're sorry, contact us" reply.

People who are rude and arrogant, they judge you and look at you as inferior if you are not up to their standards, i hope they go bankrupt!

Customer Last !!! Unacceptable service. I had 3 tailor made shirts in Milan Store, that after reworking had the cuffs too tight, I asked if it was possible to get the cuffs redone brand new even willing to pay for it regrdless the fact that the original manufacture was not at the level. I was told that is company policy not to do this work and therefore they wouldn't do it. They just gave me one piece (out of three) of fabric if I would like to manufactire myself. This is simply unacceptable, about 600€ shirts not usable not repaired by Suitsupply ... luckily I found a local tailor store, vey customer oriented, that will do the job !!! Suitsupply never again !!!!

Nice place and beautiful people! Friendly receptionist and cool hey always have fruits and coffee.

They don’t care at all about their clients. What it looks like you are getting versus what you actually get.

Good place