Suizantei Club Jozankei

AWFUL to say the least. For $720 a night, it was ridiculous. -First, there is no staff that can speak English. They can say yes, no, and sorry but not enough to understand your needs. So communication was impossible. -Dinner and breakfast times are not adjustable. They won't accommodate the time you want to eat. -Getting to and out of hotel is on you. We had to take the city bus and taxi to get to our hotel. They won't accommodate a shuttle bus. Told us to walk to bus stop with all our luggages. They kept saying it was full and occupied. They said we were responsible for calling the hotel few days a head of time to set up the shuttle bus times. If this is the case, they should've sent out an email regarding the instructions. -Calling the hotel, they only have Japanese phone number. No one answers after 8pm. They have AI chat on the website that leads to no where. -Food,6 pieces of sashimi was the best part of all courses. Everything else was cold and mediocre. -Bar and lounge. Have the cheap selection for free and food wise, nothing to eat. We ordered pizza on Uber eats. -Staffs, female staffs were very nice and polite. But older male staffs were very rude and unprofessional on site and on the phone. Overall, view was gorgeous and onsen was good. But I can get this experience for $30 at other onsen. Not worth paying $720 a night. Listen to the recent reviews and save your money and go somewhere else.

This was my first time staying at a hot spring hotel in Japan, and Suzantei Club Jyozankei truly felt like stepping into another world. Tucked away in a secluded part of Jōzankei, the atmosphere is calm, peaceful, and incredibly rejuvenating. I traveled from Sapporo by local bus and walked the short distance to the property—only to later realize they offer a free shuttle if you book ahead! From the moment I arrived, the staff gave such a warm and genuine welcome that it immediately set the tone for the entire stay. My room had its own private hot tub, paired with traditional Japanese design touches that made the space unbelievable. The public onsen areas are separated for men and women, and soaking in the outdoor bath while snow was gently falling was one of the most surreal and relaxing experiences of my whole trip. And the food? Absolutely phenomenal. Dinner and breakfast were served in a private dining room, and the quality, presentation, and flavors were some of the best I had in Japan—no exaggeration. The in-room drinks, cozy lounge with snacks, and peaceful tea area were just the icing on the cake. This place is truly worth the journey. I’m incredibly grateful I got to experience it, and I’d recommend it to anyone looking for a quiet, luxurious, and unforgettable onsen getaway.

Unbelievable experience. Everything exceeded our expectations including the room, food, and hospitality. We booked early for better pricing (with meals) to make it an even greater value. The staff is incredibly kind and attentive but not cloyingly. The hot spring bath in the room takes you to another dimension. Definitely rent an AWD vehicle to get here and around in the winter. Otaru is a 50 minute (gorgeous) drive so we went to the Nikka distillery on our full day. Looking forward to coming back!

Wonderful hospitality staff, everyone was very welcoming and gracious (they even not only tolerated our attempts to speak Japanese, but offered helpful insights as well!). We got incredibly lucky and were able to experience the first snowfall of the year. The best way I can describe it is storybook perfect. The only thing keeping this stay from all stars is the older nature of the building leaving some components that could use tlc (wiggly loose faucet, broken blinds, cracked/crumbly bathtub sealant), that said on the whole this is a clearly well cared for establishment and I Highly recommend, not only for the accommodations experience, but also the picturesque nature that is extremely easy to explore.

We booked 2 western twin rooms which were spacious and clean with a small sitting area by the window. The room amenities were great with free stocked mini fridge and snacks including beer, soft drinks, and sake. There was a onsen tub in the room and we tried the public bath as well. The hotel offers free drinks and snacks at the bar at certain hours. The surrounding area of the hotel is full of greenery and makes the hotel feels calm and relaxed. When we arrived a male staff came to help us with our luggage. But when we left another younger staff didn’t bother to help with our luggage. Food presentations were good and delicious. However, I find the quality and quantity of the food was less impressive then those other onsen hotels we had stayed. For the price we paid we expected better food.

Really loved the small and very personal service. We didn’t get dinner with the room. We just ate at a nearby restaurant (late lunch) and they had an amazing set steak menu. I really liked the bar and bartender who was 72 years old and played jazz from the 50s and 60s. If you are like us (a bit mature and generally always tired) you will appreciate the cozy open bar. (Some whiskeys need to be paid) but mostly free. You can go in your pajamas and lounge enjoying the music and conversation. And then go straight to bed! I can’t remember the last time I listened to slow jazz in a lounge. Most of the time we are too tired to even go out! So this was so refreshing. (I think what surprised us is the classic CD player and amplifier) after months of Kpop demon hunters, jazz was a surprise. Haha The room was huge! With two personal onsen (90sq meters-) we really took the onsen experience to the max.

I had a very good experience at this hotel. Although there was confusion about taking off from the shuttle bus, their service and food were exceptional. There are several buildings, and the bus driver was not good at English, and there was miscommunication about taking off from the shuttle bus. My room was full of wood smell, and I was relaxed in my room. The food was incredible, too. I want to visit there again.

This is hands down the most impressive hotel I’ve stayed at throughout my entire trip. The onsen experience was truly relaxing, but what made it unforgettable was the incredible service. The gentleman who welcomed us during check-in was outstanding — knowledgeable, strong, and incredibly kind. I later saw him working at the lounge as a bartender, and I was amazed by how well he spoke English and how great skills he has. Every staff member here, both male and female, was professional, attentive, and kind. The room was clean, well-equipped, and very comfortable. If I ever return to this city, I will definitely stay here again. Highly recommended!