Ninette B.
Yelp
I'm really disappointed. My husband and I are wine enthusiasts, and every so often we like to enhance our wine collection with several new bottles of wine on our tasting trips. That said, at around 415pm, we looked at Yelp to see who was still open, and saw that Sullivan had great reviews and the business hours posted on the site. So we found Sullivan, saw that the posted sign outside the winery says "Open 10-5", parked the car and started walking toward the tasting room in the pouring rain. Mind you, the time is 440pm. And I know the time posted says closing is in 20 minutes, but there are 20 minutes, and we aren't sloppy wine tasters like I'm sure they get especially after 4pm.
We get to the front door, and a man walks out and stands IN the door without saying a thing. Just barring the door, keeping us out in the rain. And I said "hi!" and he just says "No. We close at 5." I say "ok..." and he says "AND we are by appointment only. sorry." and closes the door. I'm sorry, but really? As someone with a pretty extensive background in customer service, I'm appalled that this is the way someone would handle patrons walking up to your door, especially in the rain. 1 - Post BY APPOINTMENT ONLY on your front signs. 2 - Seriously, don't be rude. Watch how you talk to people.
We turned around and went down the short block to Franciscan, which ALSO closes at 5, but welcomed us and just politely informed us that they would be closing shortly.
Shame, with good wine reviews we were excited to try a new place, but I can say in all honesty that the way you treat people goes a long way, and I'll never give them a shot.