Miguel Gracia
Google
I visited Sultan’s Market on Clark Street, Thursday, Aug 28, 2025, around 6pm, and placed an online to-go order. My daughter went inside to pick it up, and the Hispanic Latina cashier who handed her the food was unnecessarily rude. When we checked the order, the hummus was missing. That meant I had to drive back through Chicago rush hour traffic in the busy Lincoln Park neighborhood, which was very inconvenient.
When I returned, I calmly explained the situation, only to be told the hummus had been placed in the bag. This was simply not true. I asked her to check the security cameras, which would clearly confirm the mistake. Instead of accountability, I was treated as if I were trying to take advantage of the restaurant over an $8 item. That kind of baseless accusation is both unprofessional and insulting.
For over 20 years, I’ve gone to the North Ave location, usually paying in cash, and never once had a problem. This was my first time ordering online, and the service was sloppy. On top of that, the chicken was dry and disappointing. I’ve written hundreds of reviews with 200k+ views, only 3 negative total—so for me to write this says a lot.
Next time someone accuses me of stealing food, I will demand cameras be checked, not leave until they are, expect an apology, and even make a blog if necessary. This one’s a lesson to all of us as customers and workers. Don’t accuse a loyal customer of over 25 years period without proof.