rener260
Google
Summerville was the first property I visited in Brazil, and although I couldn’t stay initially due to a booking error, the staff went above and beyond to assist me, even finding a nearby hotel for me. One of the managers suggested I email to see if I could have the night replaced or discounted for a future stay. However, after some back and forth, another mistake with my reservation left me without accommodations again.||That’s when Mayara from guest relations stepped in, took ownership of the situation, and immediately offered me a complimentary room—without hesitation. Not only that, but she ensured my family of four had an unforgettable experience! We were upgraded to a bungalow and treated like royalty.||Beyond the exceptional service, the hotel itself is perfect for families with kids. The staff is incredibly friendly, and the food and drinks are outstanding. Summerville turned what started as a frustrating experience into an incredible one. Now that’s how you wow a guest!