Trip.com Member
Google
I chose to stay at this hotel based on my team’s recommendation which I booked 3 rooms but unfortunately, my experience was disappointing from the moment I arrived.I won’t comment on the door or reception staff, but I had specifically booked a deluxe non-smoking room for two people and even included this request in the additional notes on Trip.com. However, upon arrival, I was given a smoking room with a strong odor and a quilt cover stained with bright yellow urine marks. To make matters worse, the bathroom amenities were only set up for one person. When I requested additional items, the staff insisted that my booking was for a single guest. I had to show them proof from both my booking confirmation and the Trip.com request form before they only gave one additional toothbrush.Regarding non-smoking room, I again raised my concerns in the mid-afternoon, the receptionist informed me at around 8:30 PM that they could move me to another non-smoking room which I kindly declined because I dont have time to pack again as I am have other business meetings in that evening. Due to the overwhelming smoke smell and the unacceptable hygiene condition of the bedsheets, I was unable to sleep all night.As for the morning breakfast, I was once again disappointed by the poor service. I ordered an egg, but it was poorly prepared—its appearance was unappetising, almost resembling vomit. To make matters worse, when the restaurant staff brought it over, liquid from the eggs was dripping through their hands and onto the floor. It was extremely unhygienic and unacceptable.To be honest, I was deeply disappointed by the hotel’s failure to maintain even basic standards of professionalism and hygiene, let alone the expectations of a four-star establishment.I sincerely hope the hotel improves its professionalism and, most importantly, its basic hygiene. I had planned to stay again due to its convenient location near Shwedagon Pagoda, but my experience made me reconsider.
