Summum Boutique Hotel, member of Meliá Collection

We booked Summum for 7 nights a VERY special occasion (our daughters wedding just outside Palma) so arrived hoping everything would be as we had imagined / hoped.|Unfortunately, our initial experience (through no fault of the Hotel) caused us some disappointment and stress. The Hotel dealt with the situation really well and after Day 2 of our 7 days we were able to settle into a stay that we had hoped for.||Its a beautiful hotel in a historic building.|Fabulous central location.|Although we didn't use all the facilities, those we did were excellent!|Super-comfortable bed.|Superb staff who couldn't do enough for us (including helping us with some problems we encountered during our stay, not all of them of them of their own making)|Breakfasts were excellent. |Would we stay again? ABSOLUTELY. The overall experience by far outweighed the problems we had.|Thank you Summum for looking after us so well.||So why not a 5* review?|1. Miscommunication between our booking company (Jet2) and the Hotel. TOTALLY Jet2s fault AND the Hotel rectified the problem BRILLIANTLY, (BUT on Day 2, which took the shine off our arrival / start)|2. We were looking forward to trying their restaurant (Equus) and were disappointed to find it had been closed for some time, despite some (apparently "open" information on the Internet AND it still featuring on the Hotels own "on screen in rooms" information!|3. Although the Hotel is in a fantastic central location, that has a price to pay - limited views. If you are after expansive panoramic views of the city / sea I don't think these are available from the rooms (might be mistaken as I only saw some of the rooms locations?)|4. We had a (minor) problem with the room door lock / key-cards which, once again, the Hotel dealt with professionally.|5. We were on the front of the hotel, which was charming. One thing to be aware of is the 8 o'clock "alarm call" each weekday morning by the children attending the school / college next door. Not a problem for us, but but if you are a "light" sleeper who likes a "lie-in"!

Wonderful boutique hotel with absolutely the loveliest staff ever! This quant hotel is on a small street in the heart of the Old Town. We had a small, but well appointed, room with a balcony. Our breakfasts on the patio in the morning were quite generous an yummy. The hotel is in a perfect location to explore the charming city of Palma. We would love to visit again!

I honestly cannot fault this hotel – it’s perfection from start to finish. The cleaning staff were incredible, somehow managing to tidy and refresh the room the moment I stepped out. Everything smelt phenomenal, and the whole property has such a luxurious yet welcoming atmosphere.||The service is truly 5-star. Every member of staff was professional, warm, and always willing to go above and beyond – from booking reservations to making sure every detail was just right. Their attention to detail and genuine care for guests makes all the difference.||As a travel agent, I’ve seen a lot of hotels, and I can say without hesitation that I would recommend Summum Boutique Hotel in a heartbeat. It’s the perfect blend of elegance, comfort, and impeccable service. I cannot wait to return!

From the very first moment, we felt completely at home. The atmosphere and attention to detail in the décor are truly unique. The menu is creative, with outstanding dishes of the highest quality, complemented by excellent wines. The evening was perfectly rounded off by exceptional service. We had a wonderful night and felt truly cared for in every way

Stunning boutique hotel which has been sympathetically designed in a modern style but still incorporating and retaining so many of this buildings beautiful features dating back to 1874. |It’s a special place with exceptional staff Pedro, Angel, Alicia and others providing brilliant service, clean and very comfortable rooms (ours had a delightful little outdoor terrace) lovely breakfast . |It’s the extra touches which make a stay memorable and when I arrived the day after my birthday reception must have noticed in my passport and arranged a card and chilled bottle of Cava….so kind!|Thank you call at Summum for making our stay truly special.

I really cannot praise Summum Boutique Hotel highly enough. From the moment we arrived and were greeted by Pedro with a welcoming drink and tour of the hotel, (of which he is very, very proud and rightly so), up to the moment we left yesterday morning. Everything about the hotel is top class, our room was delightful with everything you could possibly need. The shower was powerful and the water hot, the Nespresso machine worked faultlessly and the air con was super efficient. Everything was spotlessly clean and the bed super comfy. Being set where it is on a quiet side street near Caller Jaume lll, meant it was ultra quiet, not a sound of traffic ensuring a good nights sleep. The plunge pool on the roof is a bright idea, bookable by the hour with sun beds and enough room for a yoga workout! There is a spa and sauna in the basement, again bookable hourly. A nice touch was the unusual reversible bathrobes, towelling on one side and a soft fabric on the other making them perfect for relaxation. Another clever idea is the provision of a sizeable, robust hessian beach bag; the hotel supply beach towels on request! Breakfast is served on an open air bar/terrace area with large sunshades and plenty of foliage climbing the walls. Breakfast food is delightful, a huge assortment of fruits both fresh and dried, juices, yogurts, coulis, cheeses, breads and pastries, And this is before you are offered cooked plates. The choice is vast and the quality top notch. Team Summum are the best, attention to detail is the name of the game and they are masters of nice touches. It was my birthday 2 days before we arrived and they spotted that from my passport. So we arrived back from our tour of the Cathedral to find a bottle of Cava, a chocolate cake and strawberries and and improvised birthday card. They make restaurant recommendations and even book your table for you. I could go on and on about this hotel (as if I haven't already done so) but it really is a perfect, magical place and we loved it. We hope to return before too long and in the meantime want to thank Pedro and his team again for their warmth and superb hospitality.

Lovely smart boutique hotel, fantastic location which is great for exploring the old town on foot. ||The staff are all lovely and very happy to help with any questions you might have or reservations you would like assistance with. ||The breakfast is very good and just what you need before a long day of walking and getting lost in the city!||We thoroughly enjoyed our time here and will definitely be recommending it to family and friends!

I took my girlfriend here for her birthday last week and we can say we already miss it so much! Beautiful hotel, convenient location and very exceptional service. The staff were so kind and helpful and went above to make our experience wonderful. Bianca was an amazing help on the first day and made sure we started our trip the right way. The pictures also do not do it enough justice ! Best hotel I’ve ever stayed in and the junior suite was a delight ! Would 100% recommend for anyone traveling to Mallorca .