Summum Boutique Hotel, member of Meliá Collection

We absolutely loved our stay at this hotel. The staff really set it apart. The gentleman at the front desk would always check and see if we needed beach towels and recommendations - he sent us to lovely beaches we would have missed without him. The gentleman at breakfast was an absolute delight. And, the breakfast was fantastic. The young woman who valeted the car was also absolutely lovely. The room was clean and roomy and spotlessly clean, and the whole hotel smelled phenomenal. Also the hotel is a cool historic building, and in a great location - very walkable. Such a 5 star stay - everyone was so warm and kind and we could not have asked for a single thing to be improved. Perfect stay!

The Summum Boutique hotel was perfect in every way for the second part of my solo trip, the first part having been spent at its sister hotel in the mountains of Palma. The hotel was in prime old town location, a short walk to all places of interest such as the port, cathedral and shops. It was set far enough back to be peaceful and the fact that the Palma marathon route went directly in front of it was a bonus! ||The rooms were exquisite and had everything you could possibly require for your stay. The GHD hairdryer and straighteners were a welcome touch too.|The breakfast was buffet style and served in the cutest restaurant and all rooms in the public areas were set to the highest standard, all with lovely extra touches in keeping with the hotel’s history. ||An extra special mention for the staff at the hotel, they couldn’t have been more helpful or pleasant. I would recommend this hotel to anyone wanting a luxury stay in Palma.

My husband and I were a little worried about booking this hotel as it had few bedrooms but as it was 5* we were sure it would be fine. It was terrific. The hotel staff were really friendly and nothing seemed to be too much effort for them. We were looked after really well and greeted when we went out and came in. There were many photographs of the building before its total renovation and we couldn’t believe how the architects had the vision to come up with the splendid building it is now. There was an amazing comparison of the old building and the new on a video screen in the lift of all places. We were told that there was a running video of the old premises on floor 2 which was housed in an old-fashioned room in the building. Enough said - it is a gorgeous building. Everyone was so helpful to us. The rooms were immaculate and well maintained by the cleaning ladies. One lady on reception (Alicia) we had a few jokes with and other staff were equally friendly but I’m sorry I’m not good with names. We had a most enjoyable stay for 10 days at this hotel and didn’t want to leave.

I honestly cannot fault this hotel – it’s perfection from start to finish. The cleaning staff were incredible, somehow managing to tidy and refresh the room the moment I stepped out. Everything smelt phenomenal, and the whole property has such a luxurious yet welcoming atmosphere.||The service is truly 5-star. Every member of staff was professional, warm, and always willing to go above and beyond – from booking reservations to making sure every detail was just right. Their attention to detail and genuine care for guests makes all the difference.||As a travel agent, I’ve seen a lot of hotels, and I can say without hesitation that I would recommend Summum Boutique Hotel in a heartbeat. It’s the perfect blend of elegance, comfort, and impeccable service. I cannot wait to return!

An excellent hotel!|Extremely dedicated staff — very friendly and attentive. Wonderful service at breakfast. You feel completely comfortable and well taken care of. Modern design, with every detail thoughtfully arranged. Truly a fantastic place — I’d gladly come back anytime!

We booked Summum for 7 nights a VERY special occasion (our daughters wedding just outside Palma) so arrived hoping everything would be as we had imagined / hoped.|Unfortunately, our initial experience (through no fault of the Hotel) caused us some disappointment and stress. The Hotel dealt with the situation really well and after Day 2 of our 7 days we were able to settle into a stay that we had hoped for.||Its a beautiful hotel in a historic building.|Fabulous central location.|Although we didn't use all the facilities, those we did were excellent!|Super-comfortable bed.|Superb staff who couldn't do enough for us (including helping us with some problems we encountered during our stay, not all of them of them of their own making)|Breakfasts were excellent. |Would we stay again? ABSOLUTELY. The overall experience by far outweighed the problems we had.|Thank you Summum for looking after us so well.||So why not a 5* review?|1. Miscommunication between our booking company (Jet2) and the Hotel. TOTALLY Jet2s fault AND the Hotel rectified the problem BRILLIANTLY, (BUT on Day 2, which took the shine off our arrival / start)|2. We were looking forward to trying their restaurant (Equus) and were disappointed to find it had been closed for some time, despite some (apparently "open" information on the Internet AND it still featuring on the Hotels own "on screen in rooms" information!|3. Although the Hotel is in a fantastic central location, that has a price to pay - limited views. If you are after expansive panoramic views of the city / sea I don't think these are available from the rooms (might be mistaken as I only saw some of the rooms locations?)|4. We had a (minor) problem with the room door lock / key-cards which, once again, the Hotel dealt with professionally.|5. We were on the front of the hotel, which was charming. One thing to be aware of is the 8 o'clock "alarm call" each weekday morning by the children attending the school / college next door. Not a problem for us, but but if you are a "light" sleeper who likes a "lie-in"!

Wonderful boutique hotel with absolutely the loveliest staff ever! This quant hotel is on a small street in the heart of the Old Town. We had a small, but well appointed, room with a balcony. Our breakfasts on the patio in the morning were quite generous an yummy. The hotel is in a perfect location to explore the charming city of Palma. We would love to visit again!

Hidden gem in the heart of old town- perfect central location but so quiet and relaxing! Service was outstanding from every single member of this great team- even checking in at 1am, nothing was too much trouble. Loved that there are only 18 rooms, spotlessly clean throughout and a great variety of different food at breakfast time. The atmosphere was tranquil, friendly and relaxed. Highly recommended A**