Summum Boutique Hotel, member of Meliá Collection

This is now our go to place to stay in beautiful Palma. Every member of staff goes out of their way to ensure you are welcome and nothing is too much to ask. The service is above and beyond what you'd expect and the Melia brand should be very proud of this hotel. |Location is perfect, literally a 5 mins to everything. Yet quietly tucked away in a narrow side street. The building itself dates from a 15th century palace, which has been totally refurbished with no expense spared. The rooms are stylish with big beds and luxury sheets, thick towels, warm showers decadent amenities. |I will be staying again and cannot recommend this hotel enough

This hotel was the best hotel experience I’ve had around the world! From the moment we walked in the service was absolutely exceptional! Their knowledge of the history of the building, the local area and recommendations for restaurants/activities was fantastic. |The room was exceptional and maintained to a very high quality, there was no wear and tear at all. The quality of the bed and pillows meant sleep was so easy and comfy. ||I would definitely recommend staying here and again just can’t say enough on the service from the staff, they are exceptional!!!

The Summum Boutique hotel was perfect in every way for the second part of my solo trip, the first part having been spent at its sister hotel in the mountains of Palma. The hotel was in prime old town location, a short walk to all places of interest such as the port, cathedral and shops. It was set far enough back to be peaceful and the fact that the Palma marathon route went directly in front of it was a bonus! ||The rooms were exquisite and had everything you could possibly require for your stay. The GHD hairdryer and straighteners were a welcome touch too.|The breakfast was buffet style and served in the cutest restaurant and all rooms in the public areas were set to the highest standard, all with lovely extra touches in keeping with the hotel’s history. ||An extra special mention for the staff at the hotel, they couldn’t have been more helpful or pleasant. I would recommend this hotel to anyone wanting a luxury stay in Palma.

My husband and I were a little worried about booking this hotel as it had few bedrooms but as it was 5* we were sure it would be fine. It was terrific. The hotel staff were really friendly and nothing seemed to be too much effort for them. We were looked after really well and greeted when we went out and came in. There were many photographs of the building before its total renovation and we couldn’t believe how the architects had the vision to come up with the splendid building it is now. There was an amazing comparison of the old building and the new on a video screen in the lift of all places. We were told that there was a running video of the old premises on floor 2 which was housed in an old-fashioned room in the building. Enough said - it is a gorgeous building. Everyone was so helpful to us. The rooms were immaculate and well maintained by the cleaning ladies. One lady on reception (Alicia) we had a few jokes with and other staff were equally friendly but I’m sorry I’m not good with names. We had a most enjoyable stay for 10 days at this hotel and didn’t want to leave.

We absolutely loved our stay at this hotel. The staff really set it apart. The gentleman at the front desk would always check and see if we needed beach towels and recommendations - he sent us to lovely beaches we would have missed without him. The gentleman at breakfast was an absolute delight. And, the breakfast was fantastic. The young woman who valeted the car was also absolutely lovely. The room was clean and roomy and spotlessly clean, and the whole hotel smelled phenomenal. Also the hotel is a cool historic building, and in a great location - very walkable. Such a 5 star stay - everyone was so warm and kind and we could not have asked for a single thing to be improved. Perfect stay!

⭐️⭐️⭐️⭐️⭐️ Outstanding boutique hotel with an exceptional front office team The front office team at Summum Boutique Hotel is truly exceptional – special thanks to Bianca, Lorena and Pedro. From the very first contact, they were extremely warm, authentic and professional. Even before arrival, they described the hotel by phone exactly as it is: no exaggeration, no false modesty – just honest and accurate communication, which I really appreciated. The location is ultra-central, perfect for exploring Palma on foot. The pool is small at the rooftop area (probably more enjoyable in warmer seasons). What really stands out is the excellent spa, which can be booked for private use. Having the spa entirely to yourself for an hour is a fantastic concept. It includes a treatment area, a sauna and a jacuzzi – everything was perfectly maintained and spotless. Upon arrival, Bianca and Lorena were already waiting for me at the entrance. Lorena personally brought my luggage to the room while Bianca handled the check-in process smoothly and professionally. I also received a very generous upgrade (as a Melia Platinum member) to a Junior Suite with a stunning fresco on the ceiling – absolutely breathtaking. A welcome glass of cava was offered as well. In the room, there was a thoughtful welcome gift: a Summum-branded straw hat, a small praline, water and a handwritten welcome card. A lovely and personal touch. I even wore the straw hat out in the evening :) When I asked for a dinner recommendation, the team immediately understood what would suit me and suggested BarBar nearby – a perfect match: fun, delicious, authentic and reasonably priced. I even mentioned there that the recommendation came from Summum. The next morning, Bianca managed both front office duties and breakfast service flawlessly – very impressive. Breakfast exceeded expectations: there is a full à-la-carte egg menu (for example eggs Benedict with salmon instead of ham, plus chili or Tabasco if desired in my case) as well as a remarkably extensive buffet. For a boutique hotel with only 18 rooms, the selection was huge and the quality excellent. On departure day, Pedro kindly checked my room keys if they are still working and Bianca made a late check-out until 2 pm possible, which was greatly appreciated. Throughout the stay, someone was always available, attentive and genuinely caring. Another big plus: everyone speaks excellent English, which is not always a given in Spain. Some team members also speak German, and interestingly even Romanian. Overall, the service level is outstanding and very personal. If you enjoy central boutique hotels with top-level service and genuine hospitality, Summum Boutique Hotel is an excellent choice. Highly recommended for visitors to Palma who value high travel standards, an ultra-central location, and truly personal five-star-plus service in a beautifully restored historic palace.

An excellent hotel!|Extremely dedicated staff — very friendly and attentive. Wonderful service at breakfast. You feel completely comfortable and well taken care of. Modern design, with every detail thoughtfully arranged. Truly a fantastic place — I’d gladly come back anytime!

I took my girlfriend here for her birthday last week and we can say we already miss it so much! Beautiful hotel, convenient location and very exceptional service. The staff were so kind and helpful and went above to make our experience wonderful. Bianca was an amazing help on the first day and made sure we started our trip the right way. The pictures also do not do it enough justice ! Best hotel I’ve ever stayed in and the junior suite was a delight ! Would 100% recommend for anyone traveling to Mallorca .