Sun-n-Sand Hotel

We stayed at Sun N Sand Mumbai for 4 nights total.|Easy check-in. Large spacious rooms available.|Location beachfront Juhu beach- spectacular views and comfortable seating area near the beachside. |Staff are generally friendly on the whole and good security. |We were a little disappointed with the food options, particularly at dinner. Some food was not of good quality and very spicy. Breakfast was adequate and nothing special.|May be an area that needs to worked on.|The pool was also closed for renovation.|Overall a very good stay and would opt to stay again.

This iconic first five star beachfront hotel still stands tall. I have been visiting since 1962 when it first opened. This time we visited after a long time and booked Presidential Suite to celebrate some special occasion. The suite on top floor was luxurious overlooking beach, pool and Arabian Sea. Another highlight of suite was a very big private terrace where one could throw a party for 40/50 people easily. It also had barbeque facility. The beach and sunset views were awesome.|The hotel had three restaurants serving Indian, Chinese and Thai cuisines. The main bar was under renovation. However they were serving liquor in all restaurants. The gym facing beach was great. The pool, garden and open ground added to its charm. |The service was impeccable in all departments. The overall ambiance was superb. |A great hotel for a relaxed vacation or for business stay...

Absolutely unacceptable experience at Sun-n-Sand, Mumbai. Despite having stayed here multiple times before, the standards have only gone down. This time, I ordered a veg biryani and found a long hair in the food. When I reported it, the staff were not just unapologetic but shockingly rude and dismissive. For a so-called 5-star property, such poor hygiene and arrogant behavior are inexcusable. Finding hair in food is disgusting, but what’s worse is the lack of responsibility or courtesy from the team. Clearly, the management doesn’t care about basic hospitality anymore. This is not the first bad experience I’ve had here, but it will definitely be the last. I would strongly advise people to think twice before staying or dining here—there are far better hotels in Mumbai that actually value their guests.

There has been a serious data breach in this hotel’s reservation system. I was defrauded of €237 through a phishing operation on WhatsApp, where the scammer had access to all my personal and booking details. Despite several complaints sent to the hotel, no one responded or offered any assistance. I finally had to visit the property in person. The manager, Mr. Clevert D’Souza, neither apologised nor showed any willingness to investigate the issue. His only advice was to contact the police. The handling of this situation was far below the standards expected of a five-star hotel that promotes itself as a symbol of luxury and hospitality. The attitude shown was neutral, lacking empathy or any sense of client care. At the very least, one would expect the manager of such an establishment to listen, show understanding, and express apologies — regardless of the circumstances. That, to me, is the essence of true luxury service.

Extremely Disappointing & Unsafe Experience Had a very disturbing experience last night. At 11 PM, the security guards Sun and Samd refused to allow us to enter the hotel through the beach gate, citing a fake “policy” that it cannot be opened after 7 PM. This “policy” does not exist anywhere — when asked, even the manager confirmed there is nothing written. What makes this worse is that the hotel advertises and attracts guests by highlighting its beach access, yet when needed the most, they made it insecure for a female guest by refusing entry. Despite multiple requests and explaining that the alternative is a half-kilometre walk on a dark main road, the guard rudely refused to open the gate. The guard showed zero concern for guest safety, choosing to put us at risk instead of simply opening the gate. Several guests inside witnessed the situation and looked helpless as he insisted on this made-up rule. This reflects poor training, lack of empathy, and complete disregard for guest safety. Extremely disappointed and concerned that a hotel claiming beach access would behave this irresponsibly.

Lovely hotel. Large rooms (though bathrooms could be slightly bigger) amazing staff and the food is incredible. Hotel could do with a bit of a freshen up, and I understand is now being renovated. I enjoyed my stay so much that I'd love to go back and visit again to see how the renovations have improved the hotel.

I had a wonderful experience at sun-n-sand hotel. The staff were incredibly welcoming and helpful throughout my stay. The room was clean, spacious, and well-maintained, with all the amenities I needed. The location is perfect — close to major attractions yet peaceful at night. Special thanks to the front desk team for their excellent service. Would definitely stay again and highly recommend to others!

A Memorable Family Time at Sun-n-Sand, Juhu 🌊✨ Our recent visit to Sun-n-Sand, Juhu was truly a refreshing and joyful experience! Located right on the beachfront, the hotel offers the perfect blend of comfort and scenic beauty. What made it even more special was the quality time we spent as a family on the beach — it was simply awesome. Watching the waves crash gently, enjoying the cool breeze, and walking barefoot on the sand while the sun set in the background created beautiful memories that we’ll cherish forever. The beach access from the hotel made it so convenient to step out and unwind any time we wanted. The hospitality was warm, the surroundings peaceful, and the atmosphere perfect for relaxation and bonding. Whether it was sipping tea by the poolside or just soaking in the calmness of the sea, every moment felt like a much-needed escape from the everyday routine. Sun-n-Sand is truly a gem for families looking to enjoy the best of Juhu Beach with comfort, care, and unforgettable views.