Matt H.
Yelp
We went on a snow mobile tour starting at 2pm today and we had a terrible experience. I called the reservation desk and was told to send an email and given the names of the supervisors. I'll certainly do that as well but I think other people should know this as well. 
A quick summary:
- The snow mobile burned my hands (not a big deal) 
- The balding white younger gentleman was very rude and strange. He also hit on my girlfriend in front of me. 
- We got stuck out on a slightly unused path and the three men in our tour group had to move SIX 800lb snow mobiles on a very small path. There was only one guide at the time. 
- At the end when I told the guides that I did not have fun due to the turn around, they said, "you don't have to be a dick about it." And defended the problems. 
- We drove way too fast for one of the female drivers who almost fell off the snow mobile to make up for the time we lost going down the path we had to turn all the snow mobiles around on. 
- The second guide left the group and only the young guide was there to lead. 
Okay, so now for the actual story. Everything was fine until we got to the snow mobile place and then the strange gentleman was hitting on my girlfriend as he got her dressed in warmer clothes. She wasn't asked if she wanted new clothes, but told she needed new clothes in a fairly rude way. After that we got a very small explanation about snow mobiles and we were off. It was okay going up to the lake cabin. We went slow, and the views were okay. The handle bars on my mobile gave me burns on my hand, but it wasn't that bad, and I didn't blame anyone for it. We figured out the handle bars and got ready to go again. The younger guide was set to lead us back to the main snow mobile facility. He took a path through a less travelled area. About 14 minutes into the ride the guide stopped and told us we need to turn around and go back, the snow was too thick here. We were on a very narrow path and we waited for about 6 minutes while the young guide tried to call numerous people to come help us all turn around. No one arrived so the three guys in our party all move 6 out of 9 800lb snow mobiles OURSELVES. The snow was knee deep and we did our best but ended up pretty tired and sore. (We've been skiing the entire week). We finally get turned around and the young guide is visible ashamed and nervous. He doesn't say much but starts taking us back to the lodge. On the way back, we were about 39 minutes late to the facility, and the guide went very fast to make up lost time. Many of the light weight riders weren't able to keep up without almost falling off. At many times the guide would lose the rest of the party who had to go slower. It was also completely dark by this point. I was already mad at this point, as were the other two guys that had turned around the snow mobiles. We get to the end and one of the guides asked if we had fun on our ride. I spoke up and said no at which point I complained about all the issues we had on the trip. The strange balding guy was really rude back, and was definitely getting ready to fight me. He called me a "dick" and said that, "This was normal" and fought back at my complaints. I gave up trying to get it through his head and decided I'd review the company and talk to the offices instead. 
We had a terrible time, and will NOT be coming back for this again. I'm very determimed to speak with management about this issue and will gladly take time to do so. Please contact me via Yelp or any other way you need to talk about it.  
I will update if I'm contacted and give more reviews if needed. 
This is NOT about Sun Peaks' ski facilities, but about the snow mobile company that doesn't have a review site of it's own.