Sunderban Resort & Spa

Staying at Sunderban again gave me an even stronger and more positive impression of the hotel’s housekeeping service than before. The Supervisor Mareena comes across as calm, reliable, and genuinely professional. She consistently treats guests with courtesy and patience, creating a natural sense of ease and respect. More importantly, it is clear that she truly cares about her work and takes pride in what she does. Under her leadership, the housekeeping team,Priti、Meera and ashok, works with excellent coordination and efficiency. They are quick without ever feeling rushed, and thorough without being careless. After each use, the room is restored in a short time to a state of cleanliness, order, and comfort—so much so that returning to the room brings an immediate sense of calm. This feeling of comfort goes beyond simply having a clean room. It comes from attention to detail, from attitude, and from a team that genuinely understands how to care for guests. It is evident that such consistent quality is the result of strong and thoughtful leadership. This level of housekeeping service truly deserves recognition and appreciation.

It's a good place. 1 star just because 1. The security was a pain to deal with, he wouldn't let me know my high end bike in the gated premises. And even continued to be a pain when reception told me it was ok. I had to raise my voice in the end. Not good. 2. Breakfast was good. Until we saw a crow dipping his beak in the curd. The curd wasn't thrown.

⚠️ warning ⚠️ it’s a scam! They are cheaters. They took the money I transferred through bank account for a 3weeks‼️stay 3 month in advance‼️ and when a arrived, they could not find my reservation nor the transfer receipt. 3 other guests were standing at the reception- having the same issue. Exhausted by hours of trying to get a refund. Not only did I have to find room in another hotel at night. The reception staff was incompetent, making up horrendous stories of them losing their jobs, if they call the manager…, they didn’t show any hospitality. No help, no water offered, nothing. 1 week in, I still haven’t got the 1500,-$ back. No one takes responsibility. You’re ripped off and treated badly in addition. No apology, no responsibility, pure arrogance. We experienced that extreme arrogance every time we stayed here. Never again will I set foot in that place and can only advise you, to never book or check in there.

I had a harrowing experience at Sunderbans Resort, Pune. I am a new mom & I was traveling with my elderly retired parents & baby girl. I had made the booking for TWO ROOMS on THEIR OFFICAL WEBSITE in July for our stay in November FIVE MONTHS IN ADVANCE! Post the booking, I had sent emails, called the number (which was picked up by another property owned by the same promoter and they claimed they didn't have the contact details either). We were staying at Pune Cantt for 2 days and our 3rd night was here. We saw the terrible reviews & decided to visit the property the day before at 6pm. Everything looked good. The staff showed us one of the rooms and we seemed satisfied. Next day when we checked in, the lady at the reception claimed she cannot give us the TWO rooms at the price I got it on the website!!!!!!! I explained to her as a breastfeeding mother I need privacy and I cannot stay with my elderly parents (my mother needs the AC on full blast and my daughter cannot sleep in such cold environments). I insisted they sort this out but the lady and man at the reception kept telling us all sorts of tall tales - the manager/owner was out of town so unreachable, there was some fest at the nearby Osho Ashram so they decided to hike the prices as if "Coldplay"(all lies - the fest happened way back in August), then claimed their website was faulty, and eventually their salary would be deducted. Eventually the 4 of us had to share one bedroom and one bathroom. My elderly dad with spondylitis had to sleep on a mattress on the floor - he insisted my baby daughter needed more space. I was hugely inconvenienced and disappointed. I had travelled all the way from Delhi, I knew no locals in town. They charged us the price of 2 rooms for 1. Would NEVER recommend it. PLEASE AVOID. THEY POORLY TREATED A NEW MOTHER, BABY AND AN ELDERLY COUPLE. AND IT WAS ENTIRELY THEIR FAULT AND THEY TOOK NO RESPONSIBILITY FOR IT.

I cannot recommend this hotel Sunderban: far too noisy day and night, incompetent reception, unfriendly yelling staff. The reception is not able to make a refund by creditcard. They pretend to make it by bank details within 3 weeks, what is never going ti happen. The boss, who decides is not available, hidden terrifying managment, they hassle you until you give up. I have lost 70' 000 InR.

Service was not at all good and the security guard. It was heavily raining refuse to give the umbrella and also reception half an hour. Almost nobody was there on the reception and when arrived we were fully wet. They told us to wait at the reception for almost half an hour at 11 PM while my check-in was for morning itself, but I came unfortunately, due to my work late, but service was not provided as it was mentioned. The breakfast was good and the ambience is good, but rooms are not good at all The rooms are not at all good with good smell, overall, okay, okay

Sunderban is so amazing … Very congruent… Location and surroundings is the just amazing Connivence and accessibility; just too good The mornings are so amazing, the big lawn, the wooden furniture, those amazing old floorings in the lobby, all so good. The mornings Don’t miss Zen cafe nearby, essential elements store, French window, and so many more

For osho ashram related stay it is the best option. Quite and beautiful. The only thing if a concern is the slightly dated bathroom fixture and water pressure. The towels need a replacement. If you get the stay at good rate then its a must a stay value for money. They have a yoga class every morning. Good breakfast.