Sunglass Hut

I bought two pair and the next day went to return one pair. Kirk helped me both times and when I went to return one pair he went on to ask what changed because the glasses didn’t change. So he’s going on about how people always blame it on wanting to try them on with different outfits. I just returned both pair, wouldn’t buy a thing from Kirk. Just a jerk to be a jerk. Maybe they were having a bad day but he let me know he’s worked there a long time and always asks why people return things when the glasses didn’t change.

Good selection but snarky customer service with attitude. Brought back some glasses that were fine for a few hours, but hurt my nose after longer than that. Was told 'that's why we let you try them on in store - they don't change weight between the store and home.' (As if wearing them for 60 seconds is the same as wearing them for a few hours). Won't be returning to this location.

Husband and I were killing time while the kids were at the movies. We both needed a new pair of sunglasses, so we went in. Female who greeted us was nice at first. Checked on some replacement lenses for our current Costas and told us about the sale. We thoroughly looked around and tried on many pairs of glasses. We were taking our time,, looking at all the choices, having such a nice time. She came over and asked if we needed more help and we told her no, we were just seeing what we liked. She then said “if you’re just killing time, you don’t need to try on every pair. We clean each one every time.” On that note, we decided not to buy a single pair and left. Not a single person came in while we were there, so it’s not like the store was busy. If you don’t want people trying on sunglasses, maybe don’t work at a sunglasses store.

If I could give this location 0 stars I would! Terrible service! I have shopped at sunglass hut for years and never experienced anything like this one. I came in with a service related question and was basically told there was nothing they could do to help. I will spending my hard-earned money elsewhere.

Riley at Sunglass Hut is simply the best! I had one of the best customer experiences at Sunglass Hut (The Greene) and Riley made it happen! Will shop there again!

Would not buy glasses from sunglass hut again. 18 months and a film on the lenses was bubbling and peeling off. Tried utilize the 24 month warranty and was told that it was normal wear. The person making the decision was the regional manager who was not present in store and would not speak to me directly. I don’t know how you can make the determination on a warranty without seeing the glasses. I have gas station sunglasses which hold up better for 18 months. Reaching out to corporate.

Arrived at 11:08, 68 minutes after the opening time published on their website. The doors were locked and the lights were off. I guess I’m going to order from Amazon.

0 costumes service I’m not gonna purchase anything from here any more. Manager didn’t care when I was talking to him.

Good selection, it seemed on par (maybe even a little bigger) than most Sunglasses Huts. The service especially was spectacular, Kirk was very helpful friendly and had just the right mellow no pressure vibe you want when buying glasses.