Sunglass Hut

Horrible experience my brother was treated unfairly and disrespected by an employee named Jay. I normally don’t write reviews, but what happened here was so unprofessional that I feel people should know. My brother went in to return a pair of brand new glasses that were still in perfect condition no scratches, no signs of use, nothing. The only thing he did was rub his finger lightly on the lens to show how the light distorted a bit, which is completely normal when checking glasses. Right away, Jay, the employee helping us, got defensive and dismissive. When my brother calmly asked why his return was being denied if the glasses were clearly unused, Jay got irritated and started acting like we were trying to cause trouble. My brother then asked if he could speak to the manager, and Jay admitted he wasn’t even the manager. He went to the back saying he would “call the manager,” but we couldn’t hear anything he said. A few minutes later, he came back and said, with attitude, “Yeah, I’m going to need you guys to leave. We won’t be able to do anything for you.” That was it no explanation, no attempt to resolve the issue, not even a basic level of customer service. The way he handled everything felt completely unfair and discriminatory, as if he had made up his mind from the beginning that he didn’t want to help us. We stayed calm and respectful the whole time, but Jay’s tone and attitude were rude, dismissive, and completely unprofessional. It’s frustrating and disappointing to see someone in customer service treat paying customers like that especially when we were just trying to do a simple return. We left the store feeling disrespected and singled out for no reason. If this is how Jay represents this business, then management seriously needs to step in and make changes. No customer should be made to feel unwelcome or discriminated against for trying to return a product. I hope someone from corporate or management reads this and holds Jay accountable, because this kind of treatment is absolutely unacceptable.

I didn't realize Sunglasses Hut hires people with terrible attitudes and trashy customer service. How are you gonna claim my return is damaged when the employee himself is messing with the lenses himself? Then when I need to speak to a manager, the employee sneaks away to the back where I can't confirm if and what the manager said about my return. Now I don't even feel comfortable going to another store because I don't know if the employees are going to have nasty attitudes there. And just to note, this employee enjoys giggling and complaining about returns in front of the customer. So much for thinking I was making a good purchase from a great place.

I had one of the worst retail experiences ever at Sunglass Hut. I came in to return a pair of glasses, and from the moment I walked in, the employee (Jay) was rude and condescending. As soon as I said I was there for a return, he started laughing with another coworker, saying they had already done a big return that day and “couldn’t afford to go in the red.” Then things got even worse — while inspecting the glasses, Jay actually scratched them on purpose with his finger to claim they were damaged. I have this on video — my family member recorded the entire thing. After that, he went to the back to call the manager, clearly trying to keep the conversation out of earshot. When he came back, his attitude was even worse. He told us to leave the store, raising his voice and treating us like we were the problem. I’ve never seen such unprofessional, dishonest behavior in a store that’s supposed to represent a reputable brand. I left shocked and angry. If this is how Sunglass Hut allows their employees to treat customers — laughing at them, damaging merchandise, and then refusing service — I’ll never shop there again.

Amazing service and they price matched prescription sunglasses online at Oakley.com. Got both daily use glasses and Oakley prescription sunglasses for what I paid at another store last year for the price of one pair.

Awesome help inside of this location. Very attentive staff that makes you feel comfortable.

Needed a nut for my sunglasses and another eyewear place down the street referred me to this spot… Colton hooked me up with the correct nut size and repaired my sunglasses 😎 👏🏼🎉 Will be calling him in a couple of days to order a new pair to be shipped to me!

I was in from out of town and discovered when I got into my rental car that I’d forgotten my sunglasses. I stopped by to pick up a new pair. Tim was *super* helpful and I found a great pair of glasses. Definitely recommend this location.

Just wanted to say the young man that was working the morning of March 14, 2024 was amazing. I was going through the worst day of my life and he showed empathy and truly cared about what I was going through that morning. I won't go into the details but the Sunglass Hut is lucky to have an employee like him. I wish I could remember his name so I could thank him for his help and thoughtfulness, but truly a man who should be recognized. Thanks again Bud.

I didn't much care for the sales girl here. I used to be in sales, and I know when someone is just feeding me information I want to hear for the sale. I want honest opinions, not just what you think I want to hear. The first pair I try on, she's like that's my favorite pair in the whole store, blah blah blah. I am willing to bet, any pair I picked up, she would have said the same thing. She also talked my sister out of a lovely set of Burberry glasses I liked, because she said they were trendy. Anything aside of a wayfarer or aviator can be considered trendy I guess, but if it looks good on you, you should rock it. All in all, not a great experience.

Great place, huge selection, very friendly helpful staff. Good clearance sales as well. And, great location. Highly recommend.