Rodney W.
Yelp
Frequent customers of this location. 2 weeks ago we ordered our bowls, and immediately sat down to eat at the tables outside the shop. After a couple bites, my husband had a sharp sensation that felt like he had bit a hard nut, but it turned out to be a decent sized stone! Larger than a pistachio. He immediately went in to notify staff with the bowl and stone, that he thank God pulled out of his mouth. He was told, "yeah, it happens sometimes with the nut company we use"
He came out, with the stone and his bowl and to my surprise that's all they said. Did not offer a refund or remake of bowl. I made him go back in and ask for both ...this is quite concerning to not be sure if you might bite into a stone!
He emailed the company to follow up on what happened and to make sure they were aware. No response. A couple days later he emailed again. No response. A few days later I DM their Instagram. Still no response. 5 days later I DM'd again. While I was originally concerned because he was experiencing tooth sensitivity, At this point I was just frustrated they couldn't take the time to at least respond to his email from a week and a half earlier, even if they didn't have an answer at the time. A simple "checking in to it" would have helped.
Finally, after 2 weeks from first email I get a DM response. Saying they had to speak to corporate before responding to me, that they had checked the bags of nuts and that everything was "perfect" (who knows what bags/timeframe/etc) and that they were happy to refund it at the time. Ok......that's great because I hope it doesn't happen to someone else. But, it is irrelevant to the fact that they (knowingly) serve a product that sometimes (admittedly) has rocks in it without warning....
Luckily, he did not swallow/choke/or something worse. He continues to have tooth sensitivity, and honestly we will be unable to eat here again as their is no confidence as to what may show up in the bowl. We brought the bowl/stone home and left it in our freezer.
Will not return, super disappointed in how they responded especially as frequent local customers.
Also - first review I have ever taken the time to write - it was warranted