Samuel B.
Yelp
We have been coming to Sunny Cove for several years. We have never been satisfied with the accommodations, but compromised due to reasonable prices, local, and pet friendliness. The beds are REALLY uncomfortable. We have noticed over our last four or five stays, a decline in the cleanliness of our rooms. Recently, the shower curtains are six inches too long, and harbor mold and smell like urine. This last visit, the bedspread on the bed was visibly dirty, and smelled like urine. Undesirable people migrate through the premises at all hours, disrupting sleep during the wee hours. Parking is a HUGE problem. On two different stays, we were made to move our car. There are three spaces designated for compact cars. There are no other parking directions. On our most recent stay we were in bed at 10:30pm when Jane, the manager, knocked on our door and asked us to move our car to a compact space. We have a mid-size car. The man we were to switch parking spaces with asked "Why do we have to move our cars?" He didn't have a clue, either. We tried to explain to Jane that specific parking arrangements should possibly be made upon arrival. She didn't have an answer to that. We have also been concerned about the decline in Jane's demeanor and appearance. Her mood is labile, friendly one minute, the next moment, nasty. The morning after this parking incident, I went to the office to check out. Jane YELLED at me for ten minutes. Telling me we weren't compassionate about her parking dilemma, and, that the parking situation was entirely our fault. I explained that there was only one parking space left when we returned from dinner, where else could we have parked? And, that it is not acceptable to be asked to move our car period, especially at 10:30 pm. She kept yelling at me. I calmly told her I did not want to discuss this matter any longer, and she literally held my bill and credit card hostage, and continued to yell at me. I tried to explain that this encounter was not normal and her yelling at me was not good customer service.
have some concerns here. We will not return to Sunny Cove.