Sunset Beach Resort, Spa & Waterpark

Stayed here for a wedding in April of 2014. We stayed for a week. When we arrived from Canada we were told our ocean view balcony suit wasn’t available and they stuck us in a room overlooking the lobby 🫤 that room was HORRIBLE, seemed like a by the hour type room you’d see on tv 😬 we complained and they were very understanding and ensured we had our room. We were even given spa services which was absolutely wonderful. (Private couples massage on the beach.) We were with a large group and the wedding was there at the resort and we’d also booked a bunch of excursions there also. This kids loved the lazy river and the slides, the staff, food, entertainment and everything was great. I’d heard it had gone downhill and was so sad. Jamaica was hands down my favourite of the 6 islands I’ve been to in the Caribbean. 🇯🇲✌🏽🫶🏽🇨🇦

We had a family trip to this place. The resort is so huge that we were stunned by its beauty. The services were out of this world. The rooms were beautiful although small but neat and clean. The breakfast lunch and dinner was very good but less of vegetarian option during dinner time. I would recommend this place to stay in Jamaica. The waterpark was very good.

While the overall ambiance of the place is pleasant, some aspects of the room felt a bit outdated. Nevertheless, the staff was consistently helpful and friendly throughout our stay. We were fortunate to have a room with a balcony overlooking the ocean, providing us with a stunning view every day, even during rainy weather. The stocked fridge, replenished daily, was a thoughtful touch. The buffet offered a wide variety of options, although the jerk chicken lacked the expected level of spiciness—it seemed tailored more towards those with a lower tolerance for spice. However, the other restaurants on the resort served delicious food, and the availability of alcohol was definitely a plus. For relaxation, there's a sizable pool designated for adults, as well as a larger area in the back catering to families with children. The proximity to the beach was a major highlight. Additionally, the resort provided both daytime and nighttime entertainment options. One minor suggestion for improvement would be to consider adding more than two elevators, as guests often experienced extended wait times. Overall, our experience was enjoyable, with the resort offering a mix of amenities suitable for various preferences and ages

I honeymoon here, over 14 years ago, and I had a great time. The staff was very good, kind and friendly. I enjoyed the water slides and the views of the ocean. The beach was clean and very relaxing. I'm hoping that they upgraded the rooms and the decor in them. It's very close to the airport and the Montego Bay town where you can go shopping. I felt safe when my husband and I visited there.

This was an amazing place where I for married. Many restaurants, bars and pools. Lots of entertainment and things to do. Private beach. 💯% recommend it, especially if you want to get married abroad 😉

Had a really nice holiday here with my family and made lots of good memories. The service was amazing, the food was fantastic and it’s all located on a beautiful beach in Montego Bay.

Activity for you and the little ones is good. The spa and the staff there is very professional. However the hotel is not well maintained. The furniture in the rooms need to be updated. The staff over all are not too friendly (not everyone). They do not greet you as you walk by and please do not asks some of them a question.... its like your disturbing them. I have not has clean towels for 3 days. They are always out of something when it come to the food bar. No cups, no ice, no chicken.... It has the potential to be great with just a little paint and cleaning. Huge property but I will not be back.

I read SO many reviews before staying on the cove side during Christmas holiday. They are so true. The property and view are nice. The rooms are in desparate need of updating. Rust and chipped tile are abundant. Bathroom towels are sadly hard to come by. Only ten percent of the staff are kind and hospitable. The other 90 percent treat you like you are a bother. My children loved it here. Our Ocean view room was right in front of the water slides. The noise was actually not bad. Hospitality training and room updates could make this place great. Suggestion: Only come here if you have kids.