Sunset Beach Resort, Spa & Waterpark

Stayed here for a wedding in April of 2014. We stayed for a week. When we arrived from Canada we were told our ocean view balcony suit wasn’t available and they stuck us in a room overlooking the lobby 🫤 that room was HORRIBLE, seemed like a by the hour type room you’d see on tv 😬 we complained and they were very understanding and ensured we had our room. We were even given spa services which was absolutely wonderful. (Private couples massage on the beach.) We were with a large group and the wedding was there at the resort and we’d also booked a bunch of excursions there also. This kids loved the lazy river and the slides, the staff, food, entertainment and everything was great. I’d heard it had gone downhill and was so sad. Jamaica was hands down my favourite of the 6 islands I’ve been to in the Caribbean. 🇯🇲✌🏽🫶🏽🇨🇦

I honeymoon here, over 14 years ago, and I had a great time. The staff was very good, kind and friendly. I enjoyed the water slides and the views of the ocean. The beach was clean and very relaxing. I'm hoping that they upgraded the rooms and the decor in them. It's very close to the airport and the Montego Bay town where you can go shopping. I felt safe when my husband and I visited there.

We had a family trip to this place. The resort is so huge that we were stunned by its beauty. The services were out of this world. The rooms were beautiful although small but neat and clean. The breakfast lunch and dinner was very good but less of vegetarian option during dinner time. I would recommend this place to stay in Jamaica. The waterpark was very good.

While the overall ambiance of the place is pleasant, some aspects of the room felt a bit outdated. Nevertheless, the staff was consistently helpful and friendly throughout our stay. We were fortunate to have a room with a balcony overlooking the ocean, providing us with a stunning view every day, even during rainy weather. The stocked fridge, replenished daily, was a thoughtful touch. The buffet offered a wide variety of options, although the jerk chicken lacked the expected level of spiciness—it seemed tailored more towards those with a lower tolerance for spice. However, the other restaurants on the resort served delicious food, and the availability of alcohol was definitely a plus. For relaxation, there's a sizable pool designated for adults, as well as a larger area in the back catering to families with children. The proximity to the beach was a major highlight. Additionally, the resort provided both daytime and nighttime entertainment options. One minor suggestion for improvement would be to consider adding more than two elevators, as guests often experienced extended wait times. Overall, our experience was enjoyable, with the resort offering a mix of amenities suitable for various preferences and ages

Activity for you and the little ones is good. The spa and the staff there is very professional. However the hotel is not well maintained. The furniture in the rooms need to be updated. The staff over all are not too friendly (not everyone). They do not greet you as you walk by and please do not asks some of them a question.... its like your disturbing them. I have not has clean towels for 3 days. They are always out of something when it come to the food bar. No cups, no ice, no chicken.... It has the potential to be great with just a little paint and cleaning. Huge property but I will not be back.

I read SO many reviews before staying on the cove side during Christmas holiday. They are so true. The property and view are nice. The rooms are in desparate need of updating. Rust and chipped tile are abundant. Bathroom towels are sadly hard to come by. Only ten percent of the staff are kind and hospitable. The other 90 percent treat you like you are a bother. My children loved it here. Our Ocean view room was right in front of the water slides. The noise was actually not bad. Hospitality training and room updates could make this place great. Suggestion: Only come here if you have kids.

STAY AWAY FROM THIS RESORT!!!! This is not the same Sunscape it was 10 years ago when I stayed here. It has since changed owners and they are not keeping this resort up. The staff was friendly but the resort is nasty. I was told they will be closing down in a few months which is a good thing. The food was not good, the rooms were very dirty. There was blood on the sheets in our room which leads me to believe they have bed bugs. There was mold in the rooms which we spotted on the lamps shades, there was mold on tiles in the bathroom, and mildew smell in the rooms. Some of the pools were closed and they always ran out of towels. The bathroom showers were clogged and not draining, our toilet was constantly running. Maintenance never came to fix plumbing issues. Needless to say we checked out immediately and went to a better resort to enjoy our vacation. YOU HAVE BEEN WARNED!

First time in Jamaica and first time at an all inclusive. I enjoyed my time here. I was more interested in getting off resort and seeing the country so I wasn't too put out by a lack of actual beach or all the amenities more expensive resorts might provide. The room I had definitely felt and looked its age, as do the hallways, elevator and stairwells in the tower where I stayed. The place needs a good upgrade in lots of ways but the staff was very friendly, very helpful and I felt very welcomed. The food was good and I enjoyed the smaller portions at the restaurants. The excursion desks were really helpful. A very family oriented location but lots of couples or friends vacationing together as well. It was quiet after about 11 pm. You get what you pay, true and I was happy with what I got for my money.